Area Manager (UK) in London

The Area Manager is accountable for driving and delivering their own cluster performance to exceed business expectations. Leading from the front, they will enhance and encourage curiosity, thoughtfulness, optimism, diversity and global thinking amongst their team to create a culture of excellence. The Area Manager will effectively lead, develop and support the sales and operations of multiple store locations to meet and/or exceed sales plans and profitability targets. They are a dynamic, attentive and inspiring leader who has mastered relationship building with internal and external clients; someone that could be called a mentor, a teammate, a coach, while setting expectations for unsurpassed customer service. A strong, decisive and collaborative leader, they build a climate of service excellence and client development by maximizing the performance of motivated, innovative, enthusiastic and engaged employees within the home store along with multi-store location oversight. A direct emphasis is placed on the importance of focused management training and development. The Area Manager is a loyal and constant ambassador of the brand.

Key Accountabilities

• Demonstrate strong leadership to inspire, motivate and nurture a high performance team, able to demonstrate a range of styles as necessary.
• Deliver a world class service culture through role modelling behaviour.
• Empower the team to deliver exceptional service to each client.
• Hold monthly performance review meetings with all managers to discuss performance relative to expectations/plans.
• Work closely with HR to forecast future staffing requirements.
• Actively develop internal talent to support the business wide succession planning strategy.
• Retain talent and work with HR to reduce staff turnover.
• Build personal network to identify a pipeline of future talent.
• Accountable for the overall employee engagement for the cluster.
• Foster a sense of community and healthy wellbeing to enhance the teams feeling of ‘belonging’.
• Responsible for delivering corporate announcements and initiatives to gain maximum engagement.
• Recruit high performing team members who are able to proactively drive business performance.
• Deputise for the Group Retail Director where necessary.
• Responsible for driving top line sales performance across the cluster.
• Maximise key business KPI’s including Appointment Performance, AUR, Icons and conversion.
• Develop the High Jewellery business in your cluster; exceeding annual targets.
• Responsible for cost control management including payroll and general expenses across the cluster.
• Demonstrate a strong understanding of the key financial business drivers.
• Partner with CVM to deliver exceptional visual standards with a strong commercial focus.
• Accountable for delivering a client acquisition and retention strategy within the cluster.
• Accountable for nurturing the business of existing top clients through delivering a robust engagement plan.
• Build a strong network internally and externally with key business partners to drive the business.
• Maintain excellent audit compliance results across the cluster; including PI Accuracy, Shrinkage, and Internal/External Audit visits.

Clients

• Accountable for the total client experience within the cluster.
• Instil a culture of exceptional client service among the team by communicating and reinforcing luxury service expectations.
• Maintain consistent attendance to client events; including Blue Book, EMEA Events, local events and activations.
• Maintain a robust client development action plan by store and cluster to ensure repeat spend each year of our top 100 clients by store.
• Identify and develop new ways to enhance the client experience and to enrich our client database.
• Accountable for the NPS by store.
• Demonstrate a deep understanding of the client by location with a detailed knowledge of the top spending clients by store.
• Instil a client centric mindset across the team through working closely with CRM to ensure the stores meet their clienteling sales targets, as well as data capture targets and retention rate.

Your Profile

• Must currently hold authorization to work in the United Kingdom.
• Previous store based management experience, ideally multi-site.
• Strong commercial acumen, good understanding of sales drivers.
• Strictly self-disciplined in managing deadlines.
• Ability to present business strategy to audiences utilizing current technology with strong professional presentation skills.
• Demonstrate strong organisational and excellent communication skills.
• Collaborative team player with strong interpersonal skills.
• Superior interpersonal skills and engaging manner.
• Proven ability and desire to work in a fast-paced, changing environment.
• A proactive and positive attitude with a willingness to take on new challenges.

Tiffany & Co. is committed to creating a more inclusive jewellery industry that empowers people of all backgrounds to shine and evolve to new heights. We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and eyecare, pension plans, paid time off, alongside other meaningful employee offerings.