Client Care Advisor- French Speaking

Social network you want to login/join with: Client Care Advisor- French Speaking, London Client: Tiffany & Co. Location: London, United Kingdom Job Category: Other – EU work permit required: Yes Job Reference: 1311d4dba2c6 Job Views: 5 Posted: 02.06.2025 Expiry Date: 17.07.2025 Job Description: The Client Care Advisor is a highly skilled, contact centre based individual responsible for managing diverse customer needs, including new sales opportunities, client relationship building to encourage repeat purchases, after-sales support, and general inquiries within a luxury omni-channel environment (including Personal Shopping, E-Commerce, Customer Service, and Retail). The Client Care Advisor aims to provide an exceptional Tiffany Experience by being a brand advocate delivering the highest service levels to every client and developing strong, lasting client relationships. Fluent in Spanish, French, and English to: Build enduring client relationships and inspire loyalty by creating a warm welcome and providing a personal service that makes clients feel truly valued, differentiating Tiffany & Co. from competitors. Act as a trusted authority and honor commitments to reduce client effort in inquiries or issue resolution. Be curious and interested in the product range, regularly refreshing knowledge. Uphold integrity and accountability of internal departments and processes to resolve dissatisfaction and build confidence and loyalty. Be familiar with the customer journey to ensure relevant and accurate responses. Demonstrate emotional intelligence in escalation of service issues. Additional responsibilities include: Gain and grow market share through strategic selling skills, executing sales opportunities, and following up on inquiries for future sales. Utilize cross-selling, up-selling, and promote add-on and personalization opportunities to maximize customer value. Focus on conversion rate and transaction value metrics, suggesting improvements. Efficiency and Productivity: Respond to customer needs efficiently, accurately, and promptly. Manage calls, correspondence, and adhere to business policies in a multi-system environment. Meet departmental KPIs. Clienteling: Cultivate and maintain client relationships to build a relevant client portfolio. Celebrate milestones to maximize opportunities for memorable experiences and repeat purchases. Requirements: Superior communication and interpersonal skills. French speaking and writing proficiency. Previous sales or service experience in retail or contact centers. Familiarity with website technology, navigation, and e-commerce terminology. Flexibility with work schedule, including weekends as required. Authorization to work and reside in the UK. #J-18808-Ljbffr