Client Care Advisor

Social network you want to login/join with:

The Client Care Advisor is a highly skilled, contact centre-based individual who manages diverse customer needs, including new sales opportunities, client relationship building to encourage repeat purchases, after-sales support, and general enquiries within a luxury omni-channel environment (including Personal Shopping, E-Commerce, Customer Service, and Retail).

The Client Care Advisor aims to provide an exceptional Tiffany Experience. They are brand advocates delivering the highest service levels to every client and developing strong, lasting client relationships.

Build enduring client relationships and inspire loyalty to our brand by creating a warm welcome and providing a personal service that makes clients feel truly valued, which differentiates Tiffany & Co. from the competition.

Act as a trusted authority and honor commitments to reduce client effort in response to their enquiry or resolution of their issue.

Be curious and interested in our product range, regularly refreshing knowledge.

As a client advocate, uphold integrity and accountability of internal departments and business processes to resolve client dissatisfaction and foster confidence and loyalty. Be familiar with the customer journey to ensure clients receive the most relevant and accurate responses.

Demonstrate emotional intelligence when escalating service issues, showing appropriate concern for resolution and the client’s experience.

Gain and grow market share by working collaboratively to achieve individual and department sales plans using strategic selling skills, following up on enquiries to generate future sales opportunities.

Utilize cross-selling, up-selling, and promote add-on and personalization opportunities to maximize value from customer interactions.

Focus on the team’s conversion rate and average transaction value, suggesting ways to improve performance.

Efficiency and Productivity

Respond to customer needs in a consistently efficient, accurate, and timely manner.

Display expertise in a multi-system, multi-tasking environment managing calls, written correspondence, and adhering to business processes and policies.

Consistently meet departmental productivity KPIs.

Clienteling

Cultivate and maintain relationships to create a portfolio of relevant clients.

Acknowledge and celebrate milestone events to maximize opportunities that create lifetime memories for customers and support repeat purchases.

Requirements:

Superior communication and interpersonal skills.

Previous sales or service experience in a retail or contact center environment.

Familiarity with website technology, navigation, and e-commerce terminology.

Flexibility with work schedule, including weekends as required.

Must have authorization to work and remain in the UK.

#J-18808-Ljbffr