At a Glance
- Tasks: Deliver exceptional service and build lasting client relationships in a luxury retail environment.
- Company: Join Tiffany & Co., a renowned brand crafting exquisite pieces since 1837.
- Benefits: Enjoy a supportive team culture, flexible hours, and the chance to work with luxury products.
- Other info: Must be digitally savvy and flexible with working hours; language skills are a plus.
- Why this job: Be part of a legacy that celebrates love and joy while achieving personal and store sales goals.
- Qualifications: 3+ years in luxury retail or client services; strong sales and interpersonal skills required.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the Client Advisor - Selfridges Trafford Centre (FTC) role at Tiffany & Co.
As Tiffany Client Advisors, we welcome all in the Tiffany world. We achieve our individual and store sales goals by inspiring our clients to dream and celebrate them, building long-lasting personal connections. At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill we’ve been perfecting since 1837, driven by our daring vision and entrepreneurial spirit. We are looking for thoughtful, curious, and optimistic talents who aim to deliver excellence and contribute to Tiffany & Co.’s continued legacy.
Responsibilities
- Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette
- Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs
- Be a trusted Advisor, building client development strategy to drive sales, cross-sales and client loyalty, curating memorable experiences through sales of new creations and services
- Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services, etc.)
- Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference
Your Profile
- Minimum 3 years of experience in a luxury retail environment or client-related experience (e.g., hospitality)
- Experienced sales and clienteling professional in an omnichannel luxury environment
- Proven track record in achieving sales results and cultivating relationships with a diverse client base
- Passion for luxury retail environments; jewelry / watch expertise is a plus
- Collaborative team player with strong interpersonal and communication skills
- Thoughtful and service-oriented with knowledge of luxury etiquette
- Experienced in deploying sales strategies and clienteling initiatives
- Digitally-savvy and at ease with omnichannel tools
- Proficiency with Point of Sale (POS) systems, client tracking systems, and Microsoft Outlook/email
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
- Must have authorization to work in the United States or in the country where the position is based
Preferred
- Proficiency in multiple languages
- A college/university degree
- Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work
Seniority level
Associate
Employment type
Temporary
Job function
- Consulting
- Information Technology
- Sales
Industries
- Retail Apparel and Fashion
- Retail Luxury Goods and Jewelry
- Retail
Client Advisor - Selfridges Trafford Centre (FTC) in Manchester employer: Tiffany & Co
At Tiffany & Co., we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates individuality and fosters personal connections. Our Client Advisors at the Selfridges Trafford Centre enjoy a supportive environment where they can thrive, with opportunities for professional growth and development in the luxury retail sector. With a commitment to excellence and a focus on delivering unparalleled service, we empower our employees to inspire clients and contribute to our storied legacy of joy and craftsmanship.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor - Selfridges Trafford Centre (FTC) in Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tiffany & Co, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tiffany & Co!
We think you need these skills to ace Client Advisor - Selfridges Trafford Centre (FTC) in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tiffany & Co, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tiffany & Co and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tiffany & Co that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tiffany & Co
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
