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- Tasks: Lead a dynamic team to achieve sales goals and deliver exceptional client experiences.
- Company: Join Tiffany & Co., a luxury brand with a rich heritage since 1837, focused on joy and craftsmanship.
- Benefits: Enjoy a collaborative work environment, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a legacy that celebrates love and innovation while inspiring others.
- Qualifications: Retail or client-related experience is essential; passion for luxury retail is a must.
- Other info: Must be available for non-traditional hours and have the right to work in the UK.
The predicted salary is between 36000 - 60000 £ per year.
At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.
It\’s a skill that we\’ve been perfecting since 1837, empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.
We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and contribute to Tiffany & Co.\’s continued legacy.
As Tiffany Team Managers, we embody the Tiffany brand with joy and inspire our teams to achieve excellence. With a collaborative mindset, we achieve our store sales goals by inspiring both teams and clients to dream, always finding a way to celebrate them.
Responsibilities include:
- Drive team accountability in delivering unparalleled service and achieving store KPIs (sales, client experience, operational excellence)
- Demonstrate an entrepreneurial mindset and strategic vision that incorporate sales, clients and teams\’ development
- Lead by example and actively coach the team on the sales floor, supporting professional growth and development
- Possess a deep market understanding, insights on competitors\’ practices, and cultivate a strong network in respective communities to enhance the client experience
- Support store opening / closing procedures (key holders), workforce planning, and ensure compliance with Tiffany & LVMH procedures
- Create an inclusive and supportive team environment, centered on the belief that People Make the Difference
Curious:
- Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany\’s legacy of craftsmanship, brand commitment, and integrity
- Demonstrate active listening, connect with clients and teams by asking strategic questions, and establish lasting relationships
- Ensure Client Advisors develop a client development strategy and assess their results
- Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately
Optimistic:
- Empower team to reach their potential, exercise resilience, and celebrate innovation
- Lead by example with a positive, ambitious, and collaborative attitude, instilling an inclusive team culture of Joy
- Motivate and guide team to exceed goals and assume new, challenging assignments
- Propose solutions to Store Leadership when facing challenges or seeing opportunities, supporting team adoption of new tools, systems, and ways of working
- Collaborate with headquarters on testing, sharing feedback, and driving new tools deployment and roll-out
Your Profile:
- Experience in retail, luxury retail, or relevant client-related experience (e.g., hospitality).
- Proven track record in achieving sales results and cultivating relationships with a diverse client base
- Experienced sales and clienteling professional in an omnichannel luxury environment
- Experienced in deploying sales strategies and clienteling initiatives
- Passion for luxury retail
- Collaborative team player with strong interpersonal and communication skills
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
- Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email
- Must have authorization to work in the United Kingdom
Preferred Qualifications:
- A college/university degree
- Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred
- Proficiency in multiple languages
#J-18808-Ljbffr
Team Manager - Harrods employer: Tiffany & Co.
Contact Detail:
Tiffany & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Harrods
✨Tip Number 1
Familiarise yourself with Tiffany & Co.'s brand values and history. Understanding their legacy of craftsmanship and commitment to excellence will help you embody the brand during interviews and discussions.
✨Tip Number 2
Network within the luxury retail sector. Attend industry events or connect with current or former Tiffany employees on platforms like LinkedIn to gain insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss your experience in achieving sales results and building client relationships. Be ready to share specific examples that demonstrate your ability to drive team accountability and inspire others.
✨Tip Number 4
Showcase your passion for luxury retail during your interactions. Whether it's through your knowledge of products or your enthusiasm for client engagement, let your genuine interest shine through.
We think you need these skills to ace Team Manager - Harrods
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Tiffany & Co.'s brand values and legacy. Reflect this understanding in your application by showcasing how your personal values align with theirs.
Tailor Your CV: Make sure your CV highlights relevant experience in retail or luxury environments. Emphasise your achievements in sales and client relationships, as these are crucial for the Team Manager role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for luxury retail. Use specific examples to demonstrate how you embody the qualities of curiosity and optimism that Tiffany & Co. values.
Showcase Leadership Skills: In your application, provide examples of how you've led teams in the past. Highlight your ability to inspire and motivate others, as well as your experience in achieving sales goals and fostering a collaborative environment.
How to prepare for a job interview at Tiffany & Co.
✨Show Your Passion for Luxury Retail
Make sure to express your enthusiasm for luxury retail during the interview. Share specific examples of how you've engaged with clients in previous roles and how you can bring that passion to Tiffany & Co.
✨Demonstrate Your Leadership Skills
As a Team Manager, you'll need to lead by example. Prepare to discuss your leadership style and provide examples of how you've motivated teams in the past, especially in achieving sales goals and enhancing client experiences.
✨Highlight Your Client Relationship Skills
Tiffany & Co. values strong relationships with clients. Be ready to talk about your experience in clienteling and how you've successfully built and maintained relationships with a diverse clientele.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've faced challenges in retail and how you proposed solutions or adapted to new tools and systems.
