At a Glance
- Tasks: Inspire clients, exceed sales goals, and create memorable experiences at Tiffany & Co.
- Company: Join the iconic Tiffany & Co., a brand synonymous with luxury and craftsmanship since 1837.
- Benefits: Enjoy a collaborative team culture, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a legacy that celebrates love and connection through exceptional service and storytelling.
- Qualifications: 3-5 years in luxury retail or client services; strong sales and relationship-building skills required.
- Other info: Must be authorised to work in the UK; multilingual skills are a plus.
The predicted salary is between 36000 - 60000 £ per year.
At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.
It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.
We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.
As Tiffany Senior Client Advisors, we are dedicated to welcoming all in the Tiffany world. We achieve our individual & store sales goals by inspiring our clients to dream and always finding a way to celebrate them. Together with our clients, we build long-lasting personal connections.
Thoughtful
- Consistently deliver unparalleled service and results that uphold standards of excellence and luxury etiquette
- Demonstrate an entrepreneurial mindset to consistently exceed sales objectives and KPIs
- Be a trusted Advisor, building client development strategies to drive sales, cross-sales, and client loyalty, curating memorable experiences through sales of new creations and services
- Act as a role model, providing guidance to Client Advisors to collectively exceed objectives
- Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.)
- Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference
Curious
- Inspire clients through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment, and integrity
- Connect with clients and teams by asking strategic questions and establishing lasting relationships
- Think and act with intention to elevate, surprise, and celebrate clients\’ special moments and build trust through proactive and relevant services (including personalization and product care services)
- Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately
Optimistic
- Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working
- Exhibit a positive, ambitious, and collaborative attitude, instilling an inclusive team culture of Joy
- Propose solutions to Store Leadership when facing challenges or seeing opportunities, supporting team adoption of new ways of doing business
Your Profile
- Minimum 3-5 years of experience in luxury retail environment or client-related experience (e.g., hospitality)
- Experienced sales and clienteling professional in an omnichannel luxury environment
- Proven track record in achieving sales results and cultivating relationships with a diverse client base
- Passion for luxury retail environments; jewelry/watch expertise is a plus
- Collaborative team player with strong interpersonal and communication skills
- Thoughtful and service-oriented with knowledge of luxury etiquette
- Experienced in deploying sales strategies and clienteling initiatives
- Digitally-savvy and at ease with omnichannel tools
- Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
- Must have authorization to work in the United States or the country where the position is based
Preferred
- Proficiency in multiple languages
- A college/university degree
- Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework
Qualifications
- Must currently hold authorization to work in the United Kingdom
- 3-5 years of prior retail/retail operations experience with comprehensive knowledge of stock and store operations, visual merchandising, after-sales, and administration
- Proven track record in achieving sales results and cultivating client relationships
- Strong analytical skills
- Passion for the Brand
- Organized, detail-oriented, with a professional attitude and interpersonal skills
- Flexibility to perform different tasks based on day-to-day business needs and a commercial mindset
- Responsibility and ownership
Additional Preferred
- Previous jewelry retail experience preferred
- Previous GIA or equivalent Graduate Gemologist degree coursework
- Proficiency in other languages
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Senior Client Advisor - Heathrow employer: Tiffany & Co.
Contact Detail:
Tiffany & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor - Heathrow
✨Tip Number 1
Familiarise yourself with Tiffany & Co.'s brand story and values. Understanding their legacy of craftsmanship and commitment to excellence will help you connect authentically with clients and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Showcase your experience in luxury retail or client-related roles by preparing specific examples of how you've exceeded sales targets or built lasting client relationships. This will highlight your ability to deliver the exceptional service that Tiffany is known for.
✨Tip Number 3
Be ready to discuss your approach to clienteling and how you create memorable experiences for clients. Think about strategies you've used in the past to inspire loyalty and drive sales, as this aligns perfectly with the role's expectations.
✨Tip Number 4
Demonstrate your adaptability and positive attitude by sharing examples of how you've embraced change or faced challenges in previous roles. Tiffany values resilience and innovation, so showing that you can thrive in a dynamic environment will set you apart.
We think you need these skills to ace Senior Client Advisor - Heathrow
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Tiffany & Co.'s history, values, and product offerings. This knowledge will help you convey your passion for the brand in your application.
Tailor Your CV: Highlight your relevant experience in luxury retail or client-related roles. Emphasise your sales achievements and any specific skills that align with the job description, such as clienteling and relationship building.
Craft a Compelling Cover Letter: Use your cover letter to showcase your enthusiasm for the role and the brand. Share specific examples of how you've delivered exceptional service and built lasting client relationships in previous positions.
Showcase Your Skills: In your application, mention your proficiency with POS systems and digital tools, as well as your flexibility to work non-traditional hours. These are key attributes for the Senior Client Advisor role.
How to prepare for a job interview at Tiffany & Co.
✨Showcase Your Passion for Luxury
Make sure to express your genuine passion for luxury retail and the Tiffany brand during the interview. Share specific examples of how you've engaged with luxury products in the past, and how that experience has shaped your understanding of client expectations.
✨Demonstrate Client-Centric Mindset
Prepare to discuss your approach to building long-lasting relationships with clients. Highlight any strategies you've used in previous roles to enhance client loyalty and satisfaction, as this aligns perfectly with the role's focus on client development.
✨Exhibit Strong Communication Skills
Since the role requires effective storytelling and communication, practice articulating Tiffany’s legacy and values. Be ready to answer questions about how you would convey the brand's craftsmanship and integrity to clients.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and resilience. Think of examples where you've faced challenges in a retail environment and how you turned them into opportunities, showcasing your optimistic and collaborative attitude.