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- Tasks: Manage customer needs for after-sales and servicing across multiple channels.
- Company: Join the iconic Tiffany & Co. and be part of a luxury brand.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Deliver exceptional service and build lasting client relationships in a dynamic environment.
- Qualifications: Strong communication skills and previous retail or contact centre experience required.
- Other info: Work in a collaborative team focused on excellence and innovation.
The predicted salary is between 30000 - 42000 £ per year.
Cross Functional Operational Specialist – Tiffany Service Centre (Dartford)
Join to apply for the Cross Functional Operational Specialist – Tiffany Service Centre (Dartford) role at Tiffany & Co.
Cross Functional Operational Specialist – Tiffany Service Centre (Dartford)
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Join to apply for the Cross Functional Operational Specialist – Tiffany Service Centre (Dartford) role at Tiffany & Co.
JOB DESCRIPTION
The Cross Functional Operational Specialist is a highly skilled, service centre-based individual (our Service Centre is based in Dartford) who manages customer needs for after-sales and servicing-based enquiries for multiple channels including Personal Shopping, E-Commerce, Customer Service and Retail. The CFOS provides the Tiffany Experience to every client and develops strong client relationships by ensuring the delivery of the highest service levels through the pursuit of excellence, innovation, and state of the art technology.
Position Overview
JOB DESCRIPTION
The Cross Functional Operational Specialist is a highly skilled, service centre-based individual (our Service Centre is based in Dartford) who manages customer needs for after-sales and servicing-based enquiries for multiple channels including Personal Shopping, E-Commerce, Customer Service and Retail. The CFOS provides the Tiffany Experience to every client and develops strong client relationships by ensuring the delivery of the highest service levels through the pursuit of excellence, innovation, and state of the art technology.
The Tiffany & Co. Cross function operational support will exhibit skills in the following competencies:
- Credibility: Demonstrates character, displays professionalism, models agility.
- Expertise & Judgment: Demonstrates expertise and business acumen, applies judgment, takes calculated risks.
- Strategy & Innovation: Thinks strategically, inspires creativity, plans and organizes.
- Partnership: Collaborates productively, cultivates and manages talent, communicates with impact.
- Execution: Strives for excellence, delivers results, and measures outcomes.
The Tiffany & Co. Cross Functional Operations Specialist will be accountable for the following Key Accountabilities:
Service Excellence
- Provide a level of service that client’s value and an experience that distinguishes Tiffany & Co. from the competition. Act as a trusted authority to reduce client effort in the resolution of their concerns and completion of their servicing requirements.
- Honour commitments as the client advocate between internal departments and business processes to resolve client dissatisfaction and build enduring relationships.
- Demonstrate emotional intelligence in the escalation of service issues with the appropriate level of concern for the resolution and the client’s experience.
- Create loyalty to the Tiffany & Co. brand through delivering excellent service at all times.
Teamwork, Collaboration and Communication
- Contribute to the success of the department through developing and maintaining effective working relationships and strong communication within the immediate team and key business partners.
Efficiency and Productivity
- Provide efficient and timely physical and systematic processing of customer owned merchandise service orders to and from customers, vendors and TCO locations.
- Manage the workflow of the TSC including identifying and assigning parts and performing quality inspections of repaired merchandise.
- Produce new sale and retail price update valuations ensuring accuracy and consistency.
- Display expertise in multi-system, multi-tasking environment to manage calls, written correspondence and business processes.
- Consistently meet departmental KPIs
Required Qualifications/Primary Job Requirements
- Superior communication and interpersonal skills.
- Previous service experience in a retail or contact centre environment.
- Familiarity with workshop, servicing, repair processes and associated terminology.
- Must have authorisation to work and remain in the UK
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Business Development and Sales
-
Industries
Retail Apparel and Fashion, Retail Luxury Goods and Jewelry, and Retail
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Cross Functional Operational Specialist - Tiffany Service Centre (Dartford) employer: Tiffany & Co.
Contact Detail:
Tiffany & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cross Functional Operational Specialist - Tiffany Service Centre (Dartford)
✨Tip Number 1
Familiarise yourself with Tiffany & Co.'s brand values and customer service philosophy. Understanding their commitment to excellence will help you align your approach during interviews and demonstrate that you can embody the Tiffany Experience.
✨Tip Number 2
Network with current or former employees of Tiffany & Co. to gain insights into the company culture and expectations for the Cross Functional Operational Specialist role. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've delivered exceptional customer service in previous roles. Highlighting your experience in managing client relationships and resolving issues will showcase your suitability for the position.
✨Tip Number 4
Demonstrate your ability to work in a fast-paced, multi-tasking environment by sharing relevant experiences. Emphasising your organisational skills and efficiency in handling multiple tasks will resonate well with the demands of the role.
We think you need these skills to ace Cross Functional Operational Specialist - Tiffany Service Centre (Dartford)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Cross Functional Operational Specialist. Highlight your relevant experience in customer service and your ability to manage multiple channels effectively.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, teamwork, and any previous retail or contact centre experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples of how you've demonstrated emotional intelligence and problem-solving skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-organised and professional.
How to prepare for a job interview at Tiffany & Co.
✨Showcase Your Customer Service Skills
As a Cross Functional Operational Specialist, you'll need to demonstrate your ability to provide exceptional customer service. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced their experience.
✨Understand Tiffany's Brand Values
Familiarise yourself with Tiffany & Co.'s brand values and what sets them apart in the luxury market. Be ready to discuss how you can embody these values in your role and contribute to the Tiffany Experience.
✨Demonstrate Emotional Intelligence
Emotional intelligence is key in this role. Think of scenarios where you've had to manage difficult situations with clients or colleagues. Be prepared to explain how you handled these situations with empathy and professionalism.
✨Prepare for Teamwork Questions
Collaboration is crucial in this position. Reflect on your previous teamwork experiences and be ready to share specific examples of how you contributed to team success and maintained effective communication with colleagues.
