At a Glance
- Tasks: Provide on-site IT support and deliver exceptional customer service to clients.
- Company: Join TIEVA, a people-first tech company in Sheffield.
- Benefits: Enjoy competitive salary, health perks, and generous time off.
- Other info: Work in a fun environment with great career growth opportunities.
- Why this job: Be part of a dynamic team and make a real impact in IT.
- Qualifications: Experience in 1st and 2nd line IT support is essential.
The predicted salary is between 25000 - 35000 £ per year.
Location: Sheffield S4 7UR
Salary: £30,000 per annum
Job Type: Full Time Permanent
Are you self-motivated with a flair for customer service? Passionate about the IT Industry? Looking for an employer who puts people first?
The Role
This is a great opportunity for an ambitious IT Engineer to deliver on-site support to our client based in Sheffield. The successful candidate will be an ambassador for TIEVA who will act in a professional manner, deliver exemplary customer service to our clients’ end users and have a can-do attitude. There is a requirement to work closely with the internal IT team to assist with scheduling and delivering projects of varying scales e.g. laptop/mobile device rollouts. On occasions, there will be holiday cover required for the internal IT team. The client does have a production facility; on rare occasions, support will be required in the facility which will require you to follow the client Health & Safety measures and wear PPE. This is a rolling schedule of 3 weeks on-site with the client and 1 week at TIEVA Head Office (LS28 5QS). While on site at the client location, you will have full access to the TIEVA technical team comprising of 35 engineers who will provide you with the support to enable escalations and quick resolutions.
Key Responsibilities:
- Analytical fault finding on networks and systems including Servers, Switches, Firewalls & Routers
- Deployment, maintenance and repair of end-point systems
- Password resets, profile repairs/configurations, new starters mail release/block
- Communication of information to technical and non-technical users
The Candidate
Pivotal to the role is your ability to effectively communicate with the client and forge strong relationships.
- A customer first mentality
- Solid experience in 1st and 2nd line IT support
- Technical experience or qualifications in Microsoft and related products desirable
- Experience of service desk environments ideally in an MSP environment
- Excellent customer service skills
- Experience with Datacentre Technologies and Cloud Services
- The ability to keep documentation updated and add to where required
- Server storage and end-point technology exposure
- A desire to learn and expand knowledge to grow within a competitive team
Your Skills
We need you to have proven experience in at least two of these varied areas:
- VMware
- Xen Server
- HyperV
- Citrix
- Azure
- Firewalls
- Networking (VLANs, Wireless)
Ability to Support and Have Knowledge With:
- Active Directory
- Group Policy
- Microsoft Office Products
- Microsoft Exchange
- Microsoft Workstation Operating Systems
- Windows Server Operating Systems
- Anti-Virus Products
- Networking (Switching, Wireless LAN & WAN)
- Storage Technologies
- Security
What You’ll Get in Return
- Life Insurance
- Pension
- Car allowance (subject to role)
- £1000 refer a friend bonus
- Generous uncapped commission scheme (sales role)
- Profit share bonus scheme (non-sales, subject to T&C’s)
- Free will-writing service
- Long Service Awards (financial and time rewards)
- Electric Car Scheme (salary sacrifice)
- Cycle to Work Scheme (salary sacrifice)
- IT Purchase / Loan Scheme
- Financial Wellbeing Tool
- Pension Surgery (consultation with a financial advisor)
- Discount scheme (retail experience days etc.)
- Navan Buying holidays (salary sacrifice)
- Childcare voucher scheme
Health and Wellbeing
- Private Medical Insurance
- Employee Assistance Programme – for you and your family (Counselling, legal advice, career coaching, financial support)
- Digital GP
- YuLife Wellbeing platform
- Gym membership contribution
- Gym time
- Yoga
- Free onsite yoga
- Eye tests
- Flu jabs
- Fruit basket per floor stocked weekly
- Mental Health First Aiders
Time Off
- Holidays above statutory, increasing with service plus 8 bank holidays
- Birthday benefit – Have your birthday off on us!
- Enhanced Maternity Pay
- Enhanced Paternity Pay
- Compassionate Leave
- Jury Duty
- Funeral Leave
- Volunteering Days
Perks
- Welcome goodie bag
- Company apparel
- Free staff parties
- Incentives, competitions and prizes including trips
- Staff awards
- Culture Team events
Environment
- Free onsite parking
- New refurbed office – table tennis, football, games, consoles, multi-faith room fully stocked, bar, outdoor eating area, smoking shelter
Why Choose TIEVA
We’re not your average technology company – we reward innovation and outside-the-box thinking. A career at TIEVA means giving you the opportunity to shape your own future with all the tools you need to succeed. It’s more than just the basics; we talk about the latest automation technology, weekly campaigns, holidays, prizes and team incentives. We know it’s important for you to keep moving forward, which is why you’ll have the very best training and a heavy investment in our culture, environment and values. We’re proud to hold an Investors in People Platinum Standard accreditation and to continue developing talent from within. TIEVA is a leading IT solutions and services provider with phenomenal growth by adopting a people-first approach and providing exemplary service to our customers. Real-world, real career – our teams' key focus is to deliver world-class services and the best in class products, working to innovate and continually improve. If you would be interested in joining a rapidly expanding, highly reputable business with an inclusive, driven and highly committed team, please apply ASAP!
Our Promise to You
If you have a disability or neurodiversity we can provide support and adjustments that you may need throughout our recruitment process. Any information you share on your application will be treated in confidence. TIEVA is an inclusive company where you can enjoy the career you want without changing who you are. We welcome all and are passionate about promoting greater diversity in the tech sector.
Key Skills
- DHCP
- Active Directory
- VMware
- Computer Networking
- PowerShell
- Microsoft Windows Server
- Windows
- Microsoft Exchange
- SAN
- Azure
- Operating Systems
- DNS
Employment Type: Full-Time
Vacancy: 1
IT Engineer in Sheffield employer: TIEVA
At TIEVA, we pride ourselves on being a people-first employer, offering an inclusive and dynamic work environment in Sheffield. Our commitment to employee growth is evident through extensive training opportunities and a culture that rewards innovation and collaboration. With competitive benefits, including private medical insurance, generous holiday allowances, and a vibrant office atmosphere, TIEVA is the ideal place for IT Engineers looking to advance their careers while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Engineer in Sheffield
✨Tip Number 1
Get your networking game on! Attend local tech meetups or industry events in Sheffield. It's a great way to meet potential employers and other IT pros who can give you the inside scoop on job openings.
✨Tip Number 2
Don’t underestimate the power of social media! Use platforms like LinkedIn to showcase your skills and connect with recruiters. Share your projects and insights about the IT industry to get noticed.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online resources. Focus on common IT scenarios and customer service questions to show off your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of a company that values innovation and personal growth in the IT sector.
We think you need these skills to ace IT Engineer in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Engineer role. Highlight your experience in 1st and 2nd line support, and any relevant technical skills like VMware or Azure. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for the IT industry and customer service. Let us know why you’re excited about joining TIEVA and how you can contribute to our people-first approach.
Showcase Your Communication Skills:Since communication is key in this role, make sure to demonstrate your ability to convey technical information clearly. Use examples from your past experiences where you’ve successfully communicated with both technical and non-technical users.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at TIEVA
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in areas like VMware, Active Directory, and networking. Be ready to discuss your experience with these technologies and how you've used them in past roles.
✨Show Off Your Customer Service Skills
Since this role emphasises customer service, prepare examples of how you've successfully handled client interactions. Think about times when you went above and beyond to resolve an issue or improve a client's experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when troubleshooting common IT issues, as this will demonstrate your analytical skills and can-do attitude.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or upcoming projects. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
