At a Glance
- Tasks: Ensure the performance and security of customer networks while troubleshooting issues.
- Company: Join TIEVA, a fast-growing hybrid IT provider with a vibrant culture.
- Benefits: Enjoy competitive salary, health perks, and flexible working options.
- Other info: Dynamic office environment with fun perks and a focus on inclusivity.
- Why this job: Make a real impact in network operations and grow your tech skills.
- Qualifications: Core certification and experience with firewalls and networking technologies required.
The predicted salary is between 45000 - 55000 € per year.
Location: Leeds/Hybrid
Salary: £45,000 - £55,000 per annum DOE
Job Type: Full Time / Permanent
The Role
At TIEVA, a fast‑growing UK‑based hybrid IT provider, the Network Operations Engineer is responsible for the availability, performance, and security of managed customer networks. The role focuses on hands‑on operational support, escalation, and continuous improvement across firewalls, switches, wireless networks, WAN connectivity, and remote access services, with a Fortinet‑first approach.
Key responsibilities include:
- Monitoring network alerts
- Troubleshooting connectivity and performance issues
- Acting as a technical escalation point
- Supporting incident and major incident resolution
- Managing firewall platforms
- Executing firewall firmware upgrades
- Performing disaster recovery testing
- Maintaining network security configurations
- Conducting scheduled network health checks
- Coordinating approved network changes
- Communicating planned maintenance
- Working with third‑party vendors
- Remediating vulnerabilities
- Supporting Zero Trust principles
- Collaborating with cross‑functional teams
- Sharing knowledge
- Contributing to documentation
- Leading customer service review discussions
- Optimizing monitoring policies
The Candidate
What We’re Looking For:
- Minimum of one core certification and experience in any of the desirable technologies.
- Fortinet Certified Professional (FCP) – Network Security with hands‑on experience using FortiGate, FortiManager, FortiAnalyzer, and Fortinet SD‑WAN.
- Cisco CCNP Enterprise (or equivalent) with a strong foundation in enterprise routing, switching, and troubleshooting within multi‑vendor environments.
- Actively working towards Fortinet Certified Solution Specialist (FCSS) in Secure SD‑WAN and SASE.
- Desirable (Not Mandatory):
- Aruba Certified Professional (ACP) in Mobility and ClearPass (Aruba Certified Expert considered strong advantage).
- Barracuda Certified Engineer (BCE) or equivalent experience with CloudGen Firewall and/or Email Security Gateway.
- Palo Alto PCNSA / PCNSE certifications or equivalent operational experience.
Technical Expertise:
- Demonstrable experience supporting firewalls, switching, wireless, WAN, and remote access in live production environments.
- Strong operational knowledge of Fortinet platforms, particularly firewall policy management, VPNs, firmware upgrades, and fault resolution.
- Experience working in multi‑customer MSP environments, managing competing priorities and adhering to SLA commitments.
- Confidence operating within structured incident, change, and maintenance processes.
- Understanding of vulnerability remediation, patching, and security hardening in collaboration with Sec Ops teams.
Professional Skills:
- A hands‑on engineer who enjoys operational ownership rather than purely design‑focused work.
- Methodical, detail‑oriented, and calm under pressure during incidents.
- Clear communicator, comfortable liaising with customers, ISPs, and vendors.
- Proactive about improving services, documentation, and operational standards.
- Committed to developing technical depth through certification and real‑world experience.
Personal Qualities:
- Self‑motivated, independent, and proactive.
- Passionate about learning and growth.
- Team player with a positive, can‑do attitude.
Benefits:
- Financial Life Insurance
- Pension
- Car allowance (subject to role)
- £1,000 refer a friend bonus
- Generous uncapped commission scheme (sales role)
- Profit share bonus scheme (non‑sales, subject to T'C's)
- Free will‑writing service
- Long Service Awards (financial and time rewards)
- Electric Car Scheme (salary sacrifice)
- Cycle to Work Scheme (salary sacrifice)
- IT Purchase / Loan Scheme
- Financial Wellbeing Tool
- Pension Surgery (consultation with a financial advisor)
- Discount scheme (retail, experience days, etc.)
- Navan Buying holidays (salary sacrifice)
- Childcare voucher scheme
- Health and Wellbeing
- Private Medical Insurance
- Employee Assistance Programme – for you and your family (counselling, legal advice, career coaching, financial support)
- Digital GP
- Wisdom Well‑Being Platform
- Gym membership contribution
- Gym time
- Onsite yoga
- Eye tests
- Flu jabs
- Fruit basket (per floor, stocked weekly)
- Mental Health First Aiders
Time Off:
- Holidays – above statutory, increasing with service, plus 8 bank holidays
- Birthday benefit – have your birthday off on us
- Enhanced Maternity Pay
- Enhanced Paternity Pay
- Compassionate Leave
- Jury Duty
- Funeral Leave
- Volunteering Days
Perks:
- Welcome goodie bag
- Company apparel
- Free staff parties
- Incentives – competitions and prizes including trips
- Staff awards
- Culture Team events
Environment:
- Free onsite parking
- New refurbed office with table tennis, table football, gaming consoles, multi‑faith room, fully stocked bar, outdoor eating area, and smoking shelter.
Inclusivity Statement:
If you have a disability or neurodiversity, we can provide support and adjustments throughout our recruitment process. Any information you share on your application will be treated confidentially. TIEVA is an inclusive company welcoming applications from people of all walks of life.
Network Operations Engineer employer: TIEVA
At TIEVA, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation in the heart of Leeds. Our commitment to employee growth is reflected in our extensive benefits package, including private medical insurance, generous leave policies, and opportunities for professional development through certifications. With a focus on inclusivity and well-being, our modern office environment is designed to support a healthy work-life balance, making TIEVA a rewarding place to advance your career as a Network Operations Engineer.
StudySmarter Expert Advice🤫
We think this is how you could land Network Operations Engineer
✨Tip Number 1
Get your networking game on! Reach out to current employees at TIEVA or in similar roles on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or case studies of past projects that highlight your experience with firewalls, switches, and network security. Bring these along to interviews to demonstrate your hands-on expertise.
✨Tip Number 3
Practice makes perfect! Brush up on common interview questions for Network Operations Engineers. Think about how you’d tackle real-world scenarios, especially those involving Fortinet platforms and incident resolution.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the TIEVA team.
We think you need these skills to ace Network Operations Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Operations Engineer role. Highlight your experience with Fortinet and other relevant technologies, and don’t forget to mention any certifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Be sure to mention your hands-on experience and your proactive approach to problem-solving.
Show Off Your Technical Skills:In your application, be specific about your technical expertise. Mention any experience you have with firewalls, WAN, and remote access services. We love seeing candidates who can demonstrate their operational knowledge in real-world scenarios!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at TIEVA!
How to prepare for a job interview at TIEVA
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Fortinet platforms, especially FortiGate and FortiManager. Be ready to discuss your hands-on experience with firewalls, switching, and WAN connectivity, as these are crucial for the role.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled network issues in the past. Highlight your methodical approach to troubleshooting and how you’ve managed incidents under pressure, as this will demonstrate your operational ownership.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. You’ll need to liaise with customers and vendors, so being a clear communicator is key. Think about how you can convey complex information effectively during the interview.
✨Demonstrate Your Passion for Learning
Talk about your commitment to professional development, whether it’s through certifications or real-world experience. Mention any ongoing studies towards Fortinet Certified Solution Specialist or other relevant qualifications to show your dedication to growth.
