At a Glance
- Tasks: Provide 3rd Line support for complex infrastructure issues and mentor junior engineers.
- Company: Join Tieva, a dynamic Managed Service Provider in Leeds.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on continual service improvements.
- Why this job: Make a real impact by solving complex problems and enhancing customer service.
- Qualifications: Experience in Microsoft Server, 365, networking, and virtualization is essential.
The predicted salary is between 40000 - 50000 £ per year.
Tieva is seeking a Service Desk Engineer for 3rd Line support in Leeds.
You will act as the escalation point for complex infrastructure issues, covering Microsoft Server, 365, networking and virtualization across on-premise, cloud and hybrid environments.
The role emphasizes proactive communication and high-quality customer service within a fast-paced MSP setting.
You’ll work with Proactive Teams, upgrade projects, and mentor junior engineers while contributing to continual service improvements
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Senior 3rd Line Service Desk Engineer – Hybrid MSP in Leeds employer: TIEVA
TIEVA is an exceptional employer that prioritises its people, offering a supportive work culture and numerous benefits including 25 days of holiday, enhanced parental leave, and professional development opportunities. Located in Leeds, the company fosters a collaborative environment where IT Field Engineers can thrive, with access to a large technical team and cutting-edge technology, ensuring employees are well-equipped to deliver outstanding customer service while advancing their careers.
