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For Companies At a Glance
- Tasks: Provide 1st line IT support and solutions to customers across various industries.
- Company: Join TIEVA, a rapidly expanding tech company with a people-first approach.
- Benefits: Competitive salary, private medical insurance, generous holidays, and exciting team events.
- Other info: Enjoy a fun workplace with perks like free gym membership and staff parties.
- Why this job: Kickstart your IT career in a dynamic environment with excellent growth opportunities.
- Qualifications: Experience in 1st line IT support and strong customer service skills required.
The predicted salary is between 27000 - 27000 £ per year.
Location: Leeds, LS28 5QS
Salary: £27,000 per annum
Job Type: Full Time, Permanent, shift pattern
Are you self-motivated with a flair for customer service? Are you ready to take your IT career to the next level? If yes, then let’s get to the important stuff!
The Role:
This is a great opportunity for an ambitious IT Service Desk Engineer to join an established and rapidly expanding team providing IT solutions and services operating across all industries.
- Analytical fault finding on networks and systems
- Repair of end-point systems
- Password resets, profile repairs/configurations, new starters, mail release/block
- Communication of information to technical and non-technical users
- IT service desk experience
- IT service delivery
The Candidate:
Pivotal to the role is your ability to effectively communicate with customers forging strong relationships.
- A
IT Service Desk Engineer - 1st Line in Leeds employer: TIEVA
Contact Detail:
TIEVA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer - 1st Line in Leeds
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions and boost your confidence.
✨Tip Number 3
Show off your passion for IT! Share your projects or any tech-related hobbies on social media or professional networks. It’s a great way to catch the eye of potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are eager to join our team. Plus, it shows you’re genuinely interested in us!
We think you need these skills to ace IT Service Desk Engineer - 1st Line in Leeds
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've effectively communicated with customers and built strong relationships in previous roles.
Tailor Your CV: Don’t just send the same CV for every job! Tailor it to match the IT Service Desk Engineer role. Use keywords from the job description to show us you’re a perfect fit for our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without any fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TIEVA
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft products and common IT issues. Be ready to discuss your experience with 1st line support, as well as any specific tools or systems you've used in previous roles.
✨Show Off Your Customer Service Skills
Prepare examples that highlight your ability to communicate effectively with both technical and non-technical users. Think about times when you resolved a customer issue or built a strong relationship with a client.
✨Practice Problem-Solving Scenarios
Anticipate questions that involve fault finding and troubleshooting. You might be asked to walk through how you would handle a specific IT issue, so practice explaining your thought process clearly and logically.
✨Demonstrate Your Willingness to Learn
Express your enthusiasm for expanding your knowledge and skills. Mention any relevant training or certifications you're pursuing, and be prepared to discuss how you stay updated on the latest IT trends and technologies.