At a Glance
- Tasks: Monitor and optimise customer networks, troubleshoot issues, and manage firewall operations.
- Company: Join TIEVA, a fast-growing hybrid IT provider with a focus on innovation.
- Benefits: Enjoy competitive salary, life insurance, pension, and generous commission schemes.
- Other info: Dynamic team environment with opportunities for professional development and learning.
- Why this job: Make a real impact in network security and performance while growing your skills.
- Qualifications: Experience with firewalls and network technologies; certifications are a plus.
The predicted salary is between 45000 - 55000 € per year.
Location: Leeds / Hybrid
Salary: £45,000 - £55,000 per annum (DOE)
Job Type: Full Time / Permanent
Overview
At TIEVA, a fast‑growing hybrid IT provider, we empower organisations through secure, scalable and reliable technology. As a Network Operations Engineer you will ensure the availability, performance and security of managed customer networks within an MSP environment.
Key Responsibilities
- Monitor network alerts, link health and performance across customer and internal environments.
- Investigate, troubleshoot and resolve complex connectivity, performance and line or circuit issues.
- Act as a technical escalation point for network‑related incidents within the managed services environment.
- Support incident management and major incident resolution in collaboration with Service Desk, Sec Ops and third‑party providers.
- Own operational management of firewall platforms, with primary responsibility for FortiGate environments.
- Implement and manage firewall policy changes, VPN configurations (site‑to‑site and remote access) and security services.
- Plan and execute firewall firmware upgrades and platform maintenance.
- Perform firewall disaster recovery testing, validating recovery capability and documenting outcomes.
- Ensure firewall and network security configurations align with best practices and customer security requirements.
- Perform scheduled network health checks and preventative maintenance activities.
- Execute approved network changes in line with change and service management processes.
- Communicate planned maintenance windows and anticipated service impact to customers and stakeholders.
- Work with 3rd parties to facilitate hardware replacements and upgrades.
- Remediate network‑related vulnerabilities identified by Security Operations or vulnerability management processes.
- Support secure connectivity and Zero Trust principles across customer networks where applicable.
- Work collaboratively across Network Operations, Projects and Security teams.
- Share knowledge, contribute to documentation and support team development.
- Stay current with Fortinet, Cisco and network technologies through ongoing learning and certification.
- Lead customer service review discussions, assessing managed network infrastructure and providing optimisation recommendations.
- Collaborate with the wider team to optimise network monitoring policies and thresholds.
Required Certifications
Experience with any of the desirable technologies is a plus.
Desirable Certifications (Not Mandatory)
- Aruba Certified Professional (ACP) in Mobility and ClearPass (Aruba Certified Expert considered a strong advantage).
- Barracuda Certified Engineer (BCE) or equivalent with CloudGen Firewall and/or Email Security Gateway experience.
- Palo Alto PCNSA / PCNSE certifications or equivalent operational experience.
Technical Expertise
- Experience supporting firewalls, switching, wireless, WAN and remote access in live production environments.
- Strong operational knowledge of Fortinet platforms – firewall policy, VPNs, firmware upgrades and fault resolution.
- Experience in multi‑customer MSP environments, managing competing priorities and adhering to SLA commitments.
- Comfortable operating within incident, change and maintenance processes.
- Knowledge of vulnerability remediation, patching and security hardening in collaboration with Sec Ops teams.
Professional Skills
- Hands‑on engineer who enjoys operational ownership rather than purely design work.
- Methodical, detail‑oriented and calm under pressure during incidents.
- Clear communicator, comfortable liaising with customers, ISPs and vendors.
- Proactive about improving services, documentation and operational standards.
- Committed to developing technical depth through certification and real‑world experience.
Personal Qualities
- Self‑motivated, independent and proactive.
- Passionate about learning and growth.
- Team player with a positive, can‑do attitude.
Benefits
- Financial Life Insurance
- Pension
- Car allowance (subject to role)
- £1,000 refer‑a‑friend bonus.
- Generous uncapped commission scheme.
- Profit share bonus scheme (non‑sales, subject to T)
Network Operations Engineer employer: TIEVA (formerly Prodec Networks)
At TIEVA, we pride ourselves on being a dynamic and supportive employer that fosters a culture of collaboration and continuous learning. Our Leeds-based team enjoys a hybrid work environment, competitive salary packages, and a range of benefits including life insurance, a generous commission scheme, and opportunities for professional development through ongoing training and certifications. Join us to be part of a forward-thinking IT provider where your contributions are valued and your career can thrive.
Contact Detail:
TIEVA (formerly Prodec Networks) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Network Operations Engineer
✨Tip Number 1
Network with industry professionals! Attend meetups, webinars, or local tech events to connect with others in the field. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to network operations. Mock interviews with friends or mentors can help you feel more confident when the real deal comes along.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Network Operations Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Operations Engineer role. Highlight your experience with firewalls, VPNs, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about network operations and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills:Don’t hold back on showcasing your technical expertise! Mention specific technologies you've worked with, especially Fortinet and Cisco. We’re keen to know how you’ve tackled challenges in past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TIEVA (formerly Prodec Networks)
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Fortinet, Cisco, and other relevant technologies. Be prepared to discuss your hands-on experience with firewalls, VPNs, and network troubleshooting. The more specific examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share real-life scenarios where you've successfully resolved complex network issues. Think about times when you acted as a technical escalation point or collaborated with teams to manage incidents. This will demonstrate your operational ownership and calmness under pressure.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing technical concepts. Remember, you'll need to liaise with customers and vendors, so showing that you can communicate effectively is key. Consider doing mock interviews to refine your delivery.
✨Be Proactive About Learning
Express your passion for ongoing learning and growth in the field. Mention any certifications you're pursuing or recent training you've completed. This shows that you're committed to staying current and improving your skills, which is highly valued in a fast-growing company like TIEVA.
