At a Glance
- Tasks: Monitor and optimise customer networks, ensuring performance and security in a dynamic environment.
- Company: Join TIEVA, a fast-growing hybrid IT provider with a collaborative culture.
- Benefits: Enjoy competitive salary, private medical insurance, and generous time off including your birthday!
- Other info: Work in a fun office with perks like free staff parties and wellness initiatives.
- Why this job: Make a real impact on network security while growing your skills in a supportive team.
- Qualifications: Experience with Fortinet and Cisco technologies; certifications preferred but not mandatory.
The predicted salary is between 45000 - 55000 € per year.
Location: Leeds / Hybrid
Salary: £45,000 - £55,000 per annum (DOE)
Job Type: Full Time / Permanent
Overview
At TIEVA, a fast‑growing hybrid IT provider, we empower organisations through secure, scalable and reliable technology. As a Network Operations Engineer you will ensure the availability, performance and security of managed customer networks within an MSP environment.
Key Responsibilities
- Monitor network alerts, link health and performance across customer and internal environments.
- Investigate, troubleshoot and resolve complex connectivity, performance and line or circuit issues.
- Act as a technical escalation point for network‑related incidents within the managed services environment.
- Support incident management and major incident resolution in collaboration with Service Desk, Sec Ops and third‑party providers.
- Own operational management of firewall platforms, with primary responsibility for FortiGate environments.
- Implement and manage firewall policy changes, VPN configurations (site‑to‑site and remote access) and security services.
- Plan and execute firewall firmware upgrades and platform maintenance.
- Perform firewall disaster recovery testing, validating recovery capability and documenting outcomes.
- Ensure firewall and network security configurations align with best practices and customer security requirements.
- Perform scheduled network health checks and preventative maintenance activities.
- Execute approved network changes in line with change and service management processes.
- Communicate planned maintenance windows and anticipated service impact to customers and stakeholders.
- Work with 3rd parties to facilitate hardware replacements and upgrades.
- Remediate network‑related vulnerabilities identified by Security Operations or vulnerability management processes.
- Support secure connectivity and Zero Trust principles across customer networks where applicable.
- Work collaboratively across Network Operations, Projects and Security teams.
- Share knowledge, contribute to documentation and support team development.
- Stay current with Fortinet, Cisco and network technologies through ongoing learning and certification.
- Lead customer service review discussions, assessing managed network infrastructure and providing optimisation recommendations.
- Collaborate with the wider team to optimise network monitoring policies and thresholds.
Required Certifications & Experience
- Fortinet Certified Professional (FCP) – Network Security (hands‑on experience with FortiGate, FortiManager, FortiAnalyzer, Fortinet SD‑WAN)
- Cisco CCNP Enterprise (or equivalent) with a strong foundation in enterprise routing, switching and troubleshooting within multi‑vendor environments.
- Actively pursuing Fortinet Certified Solution Specialist (FCSS) in Secure SD‑WAN and SASE is preferred.
- Minimum of one core certification is required; experience with any of the desirable technologies is a plus.
Desirable Certifications (Not Mandatory)
- Aruba Certified Professional (ACP) in Mobility and ClearPass (Aruba Certified Expert considered a strong advantage).
- Barracuda Certified Engineer (BCE) or equivalent with CloudGen Firewall and/or Email Security Gateway experience.
- Palo Alto PCNSA / PCNSE certifications or equivalent operational experience.
Technical Expertise
- Experience supporting firewalls, switching, wireless, WAN and remote access in live production environments.
- Strong operational knowledge of Fortinet platforms – firewall policy, VPNs, firmware upgrades and fault resolution.
- Experience in multi‑customer MSP environments, managing competing priorities and adhering to SLA commitments.
- Comfortable operating within incident, change and maintenance processes.
- Knowledge of vulnerability remediation, patching and security hardening in collaboration with Sec Ops teams.
Professional Skills
- Hands‑on engineer who enjoys operational ownership rather than purely design work.
- Methodical, detail‑oriented and calm under pressure during incidents.
- Clear communicator, comfortable liaising with customers, ISPs and vendors.
- Proactive about improving services, documentation and operational standards.
- Committed to developing technical depth through certification and real‑world experience.
Personal Qualities
- Self‑motivated, independent and proactive.
- Passionate about learning and growth.
- Team player with a positive, can‑do attitude.
Benefits
Financial
- Life Insurance
- Pension
- Car allowance (subject to role)
- £1,000 refer‑a‑friend bonus.
- Generous uncapped commission scheme.
- Profit share bonus scheme (non‑sales, subject to T&C’s)
- Free will‑writing service.
- Long Service Awards (financial and time rewards).
- Electric Car Scheme (salary sacrifice).
- Cycle to Work Scheme (salary sacrifice).
- IT Purchase / Loan Scheme.
- Financial Wellbeing Tool.
- Pension Surgery (consultation with a financial advisor).
- Discount scheme (retail, experience days, etc.).
- Navan.
- Buying holidays (salary sacrifice).
- Childcare voucher scheme.
Health and Wellbeing
- Private Medical Insurance.
- Employee Assistance Programme – counselling, legal advice, career coaching, financial support.
- Digital GP.
- Wisdom Well‑Being Platform.
- Gym membership contribution and gym time.
- Yoga – free onsite yoga.
- Eye tests.
- Flu jabs.
- Fruit basket – per floor stocked weekly.
- Mental Health First Aiders.
Time Off
- Holidays – above statutory, increasing with service, plus 8 bank holidays.
- Birthday benefit – have your birthday off on us!
- Enhanced Maternity Pay.
- Enhanced Paternity Pay.
- Compassionate Leave.
- Jury Duty.
- Funeral Leave.
- Volunteering Days.
Perks
- Welcome goodie bag.
- Company apparel.
- Free staff parties.
- Incentives – competitions and prizes including trips.
- Staff awards.
- Culture Team events.
Environment
- Free onsite parking.
- Refurbished office – table tennis, table football, game consoles, multi‑faith room, fully stocked bar, outdoor eating area, smoking shelter.
Inclusive & Equal Opportunity Statement
We welcome all applicants and are committed to promoting greater diversity in the tech sector. If you have a disability or neurodiversity, TIEVA can provide support and adjustments throughout the recruitment process. All information you share will be treated in confidence.
Network Operations Engineer in Leeds employer: TIEVA (formerly Prodec Networks)
At TIEVA, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation in the heart of Leeds. Our commitment to employee growth is evident through extensive training opportunities, competitive benefits including private medical insurance and generous time off, and a supportive environment that values diversity and well-being. Join us to be part of a dynamic team where your contributions are recognised and rewarded, and where you can thrive both personally and professionally.
Contact Detail:
TIEVA (formerly Prodec Networks) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Network Operations Engineer in Leeds
✨Tip Number 1
Network, network, network! Get out there and connect with folks in the industry. Attend meetups, webinars, or even just chat with people on LinkedIn. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or any projects that highlight your expertise in network operations, make sure to share them during interviews. It’s a great way to demonstrate what you can bring to the table.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios you might face as a Network Operations Engineer. Think about how you’d troubleshoot specific issues or manage incidents, and be ready to discuss your thought process.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you. Plus, it shows you’re genuinely interested in joining our team at TIEVA, which can really make you stand out.
We think you need these skills to ace Network Operations Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Operations Engineer role. Highlight your experience with Fortinet and Cisco technologies, as well as any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about network operations and how your background makes you a great fit for TIEVA. Keep it engaging and personal – we love a bit of personality!
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully troubleshot network issues or improved performance. We’re all about proactive problem solvers, so let us know how you’ve made a difference in past roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at TIEVA!
How to prepare for a job interview at TIEVA (formerly Prodec Networks)
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Fortinet and Cisco technologies, especially if you have hands-on experience with FortiGate. Be ready to discuss specific scenarios where you've troubleshot network issues or implemented firewall policies.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex connectivity or performance issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Communicate Clearly and Confidently
As a Network Operations Engineer, you'll need to liaise with customers and vendors. Practice explaining technical concepts in simple terms, and be prepared to discuss how you would communicate planned maintenance or incident resolutions effectively.
✨Demonstrate Your Team Spirit
TIEVA values collaboration, so be ready to talk about how you've worked with cross-functional teams in the past. Share instances where you've contributed to team development or improved operational standards, showing that you're a proactive team player.
