At a Glance
- Tasks: Provide 1st line IT support and resolve technical issues for customers.
- Company: Join TIEVA, a rapidly growing IT solutions provider with a people-first approach.
- Benefits: Enjoy competitive salary, generous commission, wellness perks, and enhanced leave policies.
- Other info: Work in a fun office with games, team events, and a supportive culture.
- Why this job: Kickstart your IT career in a dynamic environment with excellent growth opportunities.
- Qualifications: Customer-focused mindset and experience in 1st line IT support preferred.
The predicted salary is between 27000 - 27000 € per year.
Location: Leeds, LS28 5QS
Salary: £27,000 per annum
Job Type: Full Time, Permanent, shift pattern
Overview
Are you self‑motivated with a flair for customer service? Are you ready to take your IT career to the next level?
The Role
This is a great opportunity for an ambitious IT Service Desk Engineer to join an established and rapidly expanding team providing IT solutions and services operating across all industries.
Key Responsibilities
- Analytical fault finding on networks and systems
- Repair of end‑point systems
- Password resets, profile repairs/configurations, new starters, mail release/block
- Communication of information to technical and non‑technical users
- IT service desk experience
- IT service delivery
Key Qualifications
- Pivotal to the role is your ability to effectively communicate with customers forging strong relationships.
- A "customer first" mentality
- Solid experience in 1st line IT support
- Technical experience or qualifications in Microsoft and related products desirable
- Experience of service desk environments, ideally in an MSP environment
- Excellent customer service skills
- Ability to answer calls promptly, log service tickets with relevant and correct information, and perform 1st line checks on the calls logged while meeting customer SLA’s
- Ability to keep documentation updated and add to where required
- Server, storage and end‑point technology exposure
- A desire to learn and expand knowledge to grow within a competitive team
Benefits
- Generous uncapped commission scheme (sales role)
- YuLife Wellbeing platform
- Life Insurance
- Pension
- Car allowance (subject to role)
- £1,000 refer a friend bonus
- Profit share bonus scheme (non‑sales, subject to T&C’s)
- Free will‑writing service
- Long Service Awards (financial and time rewards)
- Electric Car Scheme (salary sacrifice)
- IT Purchase Loan Scheme
- Financial Wellbeing Tool
- Pension Surgery (consultation with a financial advisor)
- Private Medical Insurance
- Employee Assistance Programme – for you and your family (Counselling, legal advice, career coaching, financial support)
- Digital GP
- Gym membership contribution
- Gym time
- Yoga – Free onsite yoga
- Eye tests
- Flu jabs
- Fruit basket – per floor stocked weekly
- Mental Health First Aiders
- Holidays – above statutory increasing with service, plus 8 bank holidays
- Birthday benefit – Have your birthday off on us!
- Enhanced Maternity Pay
- Enhanced Paternity Pay
- Compassionate Leave
- Jury Duty
- Welcome goodie bag
- Company apparel
- Free staff parties
- Incentives – Competitions and prizes including trips
- Staff awards
- Culture Team events
- Free onsite parking
- New refurbished office – Table tennis, table football, game consoles, multifaith room, fully stocked bar, outdoor eating area, smoking shelter
Additional Information
TIEVA is a leading IT solutions and services provider operating within all industries. We have experienced phenomenal growth by adopting a people‑first approach and providing exemplary service to our customers. TIEVA is an equal opportunities employer and welcomes applications from all sectors of the community. We will provide training opportunities and invest heavily in our teams, culture, environment, and values, reflected in our Investors in People Platinum Standard accreditation.
IT Service Desk Engineer - 1st Line in Leeds employer: TIEVA (formerly Prodec Networks)
TIEVA is an exceptional employer located in Leeds, offering a vibrant work culture that prioritises employee wellbeing and development. With a strong focus on a people-first approach, employees benefit from generous perks such as a comprehensive wellbeing platform, enhanced leave policies, and opportunities for professional growth within a rapidly expanding team. The modern office environment, complete with recreational facilities and team events, fosters collaboration and a sense of community, making it an ideal place for those looking to advance their IT careers.
Contact Detail:
TIEVA (formerly Prodec Networks) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer - 1st Line in Leeds
✨Tip Number 1
Get your networking game on! Connect with folks in the IT industry, especially those who work at TIEVA or similar companies. Attend local tech meetups or online webinars to make those valuable connections that could lead to job opportunities.
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident when discussing your experience in 1st line IT support. Focus on showcasing your customer service skills and how you handle technical issues – remember, they want to see that 'customer first' mentality!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your passion for the role right from the start.
We think you need these skills to ace IT Service Desk Engineer - 1st Line in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Desk Engineer role. Highlight your customer service skills and any relevant IT support experience. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your skills align with our 'customer first' mentality. Let us know what excites you about joining StudySmarter!
Show Off Your Technical Skills:Don’t forget to mention your technical experience, especially with Microsoft products and service desk environments. We love seeing candidates who are eager to learn and grow, so share any relevant qualifications or training you've completed.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at TIEVA (formerly Prodec Networks)
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft products and common IT issues. Be ready to discuss your experience with 1st line support, as well as any specific tools or systems you've used in the past.
✨Show Off Your Customer Service Skills
Prepare examples that highlight your ability to communicate effectively with both technical and non-technical users. Think about times when you resolved a customer issue or built a strong relationship with a client.
✨Practice Problem-Solving Scenarios
Anticipate questions that involve fault finding and troubleshooting. You might be asked to walk through how you would handle a specific IT issue, so practice explaining your thought process clearly and logically.
✨Demonstrate Your Willingness to Learn
Express your enthusiasm for expanding your knowledge and skills. Mention any relevant courses or certifications you're interested in pursuing, and show that you're keen to grow within the team.
