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- Tasks: Lead a dynamic telesales team to deliver top-notch customer service and drive sales.
- Company: Join LWC Drinks, the UK's fastest-growing drinks distributor with a vibrant culture.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Work Monday to Friday, with opportunities for weekend shifts and professional development.
- Why this job: Make an impact by leading a team and enhancing customer experiences in a thriving industry.
- Qualifications: 2 years of sales experience and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
To lead and drive a team to provide the best service levels possible, maintaining Company standards and targets. Working on retaining existing accounts and driving new sales, up selling on certain products and introducing new lines. Ensuring the smooth running of the Telesales team working closely with Distribution Team and Account Managers. Taking and processing customer orders onto the system and ensuring effective cover during any absence. Taking a high volume of incoming calls which include customer complaints, queries, orders etc., contacting potential customers, order processing and arranging deliveries. Appointing, overseeing and supervising the Online ordering Champion, and Cask Co-ordinator.
Main Duties:
- Set clear targets and objectives for your team.
- Challenge your team when underperforming and set specific action points.
- Organise and set up monthly Telesales drives.
- Plan calls and target GAPs in supply using relevant systems.
- Provide weekly depot updates at the regular trading meeting.
- Take ownership of solving customer issues through pro-active customer service.
- Promote the sale of LWC Drinks' own brand products.
- Retain strong relationships with account managers & management, helping them in acquiring new business and assisting with their administration needs.
- Build relationships with weekly telesales customers, being a regular point of contact.
Knowledge and Experience:
- Excellent Customer Service Skills
- Use of Microsoft Excel for spreadsheets and records
- Ability to use the trinity system
- Good teamwork and organisational skills
- Good communication and relationship building skills, with the ability to manage and prioritise tasks.
- Good product knowledge
- Must have 2 years previous selling experience.
Additional Information:
- Monday-Friday, 9am-5pm with occasional weekend work.
- 37.5 hours a week
LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,500 people, at 18 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Technology, Information and Internet
Telesales Team Leader in Wales employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Team Leader in Wales
✨Tip Number 1
Get to know the company inside out! Research LWC Drinks and understand their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Whether it's over the phone or in person, be ready to sell yourself just like you'd sell a product. Highlight your experience in telesales and how you can lead a team to smash those targets.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking chats, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate why you’re the perfect fit for the Telesales Team Leader role!
We think you need these skills to ace Telesales Team Leader in Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service skills and any previous sales experience to show us you're the right fit for the Telesales Team Leader role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've led teams or improved sales in the past, and don’t forget to mention your ability to build strong relationships with customers.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and team members, make sure your written application is clear and concise. Use a friendly tone that reflects your personality while maintaining professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at TieTalent
✨Know Your Numbers
As a Telesales Team Leader, you'll need to demonstrate your ability to set and achieve targets. Brush up on key metrics related to sales performance and customer retention. Be ready to discuss how you've successfully driven sales in the past and how you plan to do it in this role.
✨Showcase Your Customer Service Skills
Customer service is at the heart of this role. Prepare examples of how you've handled customer complaints or queries effectively. Highlight your proactive approach to solving issues and maintaining strong relationships with clients, as this will resonate well with the interviewers.
✨Familiarise Yourself with Relevant Systems
Since the job requires using Microsoft Excel and the Trinity system, make sure you're comfortable discussing your experience with these tools. If you have specific examples of how you've used them to improve team performance or streamline processes, share those during the interview.
✨Team Leadership Experience
You'll be leading a team, so it's crucial to convey your leadership style. Think about times when you've motivated a team or dealt with underperformance. Be prepared to discuss how you set clear objectives and challenge your team to meet their targets while fostering a positive work environment.