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- Tasks: Coordinate laptop and desktop upgrades, ensuring smooth transitions for staff and students.
- Company: Join the University of Southampton, a global top 100 university known for excellence in research and education.
- Benefits: Enjoy a healthy work-life balance, generous holiday allowance, and access to wellbeing support.
- Why this job: Be part of a dynamic team making a real impact on technology use across the university.
- Qualifications: Strong organisational skills and experience in administrative or coordination roles are essential.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 26200 - 29600 £ per year.
Upgrade Coordinator – Windows 11 Programme
TieTalent Southampton, England, United Kingdom
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Upgrade Coordinator – Windows 11 Programme
TieTalent Southampton, England, United Kingdom
1 day ago Be among the first 25 applicants
Join to apply for the Upgrade Coordinator – Windows 11 Programme role at TieTalent
Section: Customer Experience
Location: Highfield Campus
Salary: £31,236 to £35,608 per annum
Full-Time, Fixed-Term for 12 months
Closing Date: Wednesday 10 September 2025
Reference: 3188925JF
Are you highly organised, a great communicator, and passionate about helping people get the best from their technology?
Were looking for a proactive Upgrade Coordinator to play a key role in delivering our University-wide Windows 11 upgrade project. Youll be the friendly face and steady hand behind the scenes, making sure staff and labs across the University receive new, compatible laptops and desktops smoothly and on time.
This is an exciting opportunity to combine customer interaction, project coordination, and team support all while contributing to a major change programme that impacts thousands of staff and students.
About The Role
Based at our Highfield Campus, with occasional visits to other campuses, youll be responsible for coordinating the replacement of older devices across the University. Youll liaise directly with staff to schedule appointments, plan workloads for our team of technicians, and keep projects running to time, cost, and quality standards.
Youll also help keep things on track by producing reports and updates for stakeholders, ensuring technicians have the equipment they need, and following up with customers to make sure everything is working as expected.
This role is perfect for someone who enjoys variety balancing customer service, project coordination, and administrative tasks in a dynamic environment.
What Youll Do
- Contact customers to arrange laptop and desktop replacements, taking into account their needs and availability.
- Plan daily workloads for upgrade technicians, ensuring a steady flow of tasks.
- Produce clear, accurate reports and updates for stakeholders.
- Coordinate with asset management teams to ensure equipment is available when required.
- Maintain clear, friendly communication with customers, resolving any follow-up issues.
- Keep records accurate and up-to-date in ServiceNow.
- Contribute ideas for service improvements and better ways of working.
What Youll Bring
- Strong organisational skills and experience in an administrative or coordination role.
- Confidence using IT systems and standard software packages.
- The ability to work collaboratively with both technical teams and non-technical customers.
- A clear, approachable communication style and the ability to explain information simply.
- Experience producing reports and summarising data.
- A proactive, adaptable approach you enjoy problem-solving and finding better ways of working.
Why join us?
The University of Southampton is a?global top 100 university, delivering world-class research and education. Our IT service,?iSolutions, plays a vital role in enabling this supporting everything from hybrid teaching to specialist computing environments.
Youll be joining a friendly, supportive team thats passionate about delivering excellent service and always looking for ways to improve. We encourage curiosity, collaboration, and continual learning at every level.
We offer a healthy work-life balance, a defined benefit pension scheme, and a generous holiday allowance (20+ days), as well as enhanced parental leave and access to staff wellbeing support.
For more information on our benefits, please visit our Human Resources pages.
As the manager of the team youll be working for, Id like to personally encourage your application no matter your gender identity, cultural background, or disability. Jake Dovey, Head of IT Support.
We are committed to equality, diversity, and inclusion and welcome applicants who support our mission of inclusivity.
Apply by 11.59 pm GMT on the closing date. For assistance, contact us quoting the job number.
TITL1_UKTJ
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Upgrade Coordinator - Windows 11 Programme employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Upgrade Coordinator - Windows 11 Programme
✨Tip Number 1
Familiarise yourself with Windows 11 and its features. Understanding the operating system will not only help you communicate effectively with staff but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current employees or alumni from the University of Southampton. They can provide insights into the company culture and expectations, which can be invaluable during your interactions.
✨Tip Number 3
Prepare to discuss your organisational skills and how you've successfully managed projects in the past. Be ready to share specific examples that highlight your ability to coordinate tasks and communicate with diverse teams.
✨Tip Number 4
Showcase your problem-solving abilities by thinking of potential challenges that may arise during the upgrade process. Being proactive about solutions can set you apart as a candidate who is ready to tackle issues head-on.
We think you need these skills to ace Upgrade Coordinator - Windows 11 Programme
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and experience in administrative or coordination roles. Emphasise any relevant IT skills and your ability to communicate effectively with both technical and non-technical audiences.
Craft a Strong Cover Letter: In your cover letter, express your passion for technology and customer service. Mention specific examples of how you've successfully coordinated projects or improved processes in previous roles, showcasing your proactive and adaptable approach.
Highlight Relevant Experience: When detailing your work history, focus on experiences that demonstrate your ability to manage workloads, produce reports, and maintain clear communication with customers. Use metrics where possible to quantify your achievements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Upgrade Coordinator role.
How to prepare for a job interview at TieTalent
✨Show Your Organisational Skills
As an Upgrade Coordinator, you'll need to demonstrate your strong organisational abilities. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects simultaneously.
✨Communicate Clearly and Confidently
This role requires excellent communication skills, especially when liaising with both technical teams and non-technical customers. Practice explaining complex information in simple terms, and be ready to showcase your approachable communication style during the interview.
✨Highlight Your Problem-Solving Abilities
The ability to adapt and find solutions is crucial for this position. Think of instances where you've encountered challenges and how you resolved them. Sharing these stories will illustrate your proactive approach and adaptability.
✨Prepare for Questions on Reporting and Data Management
Since producing reports and summarising data is part of the job, be ready to discuss your experience with these tasks. Familiarise yourself with any relevant software or tools you've used in the past, and be prepared to explain how you ensure accuracy and clarity in your reports.
