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- Tasks: Support customers with billing queries and provide personal service during challenging times.
- Company: Join the dynamic team at TieTalent in Darlington.
- Benefits: Starting salary of £25,087, rising to £25,684, plus uncapped commission and flexible working options.
- Other info: Enjoy flexible scheduling, online GP access, and generous family leave policies.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Life experience and strong interpersonal skills are key to success in this role.
The predicted salary is between 25087 - 25684 £ per year.
Join to apply for the Customer Service Advisor role at TieTalent in Darlington.
Full time: Permanent
Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Shifts: The department is open from 08:00am until 06:00pm, so no late evening shifts and only one weekend in three!
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE.
We need people like you to support and guide our customers during difficult times. Whether it’s helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave, giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE.
Customer Service Advisor in Stockton-on-Tees employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Stockton-on-Tees
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can make all the difference when you're trying to land that Customer Service Advisor role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or tricky billing queries. We want you to shine and show off those life skills you've built up!
✨Tip Number 3
Dress the part! Even if the role is flexible, showing up looking professional can set a positive tone for your interview. It shows you’re serious about the position and ready to represent the company well.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at TieTalent!
We think you need these skills to ace Customer Service Advisor in Stockton-on-Tees
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your life experiences and skills that relate to supporting customers, as this is what we’re looking for!
Showcase Your Resilience: We want to see how your personal experiences have shaped your ability to handle challenging situations. Share specific examples in your application that demonstrate your resilience and problem-solving skills.
Be Personable: Since this role is all about delivering a brilliant, personal service, let your personality shine through in your written application. Use a friendly tone and show us why you’d be a great fit for our team!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly!
How to prepare for a job interview at TieTalent
✨Know the Company Inside Out
Before your interview, take some time to research TieTalent and their values. Understand their approach to customer service and how they support their team. This will not only show your enthusiasm but also help you align your answers with what they’re looking for.
✨Showcase Your Life Experience
Since the role values life experience, think about specific examples from your past that demonstrate your resilience and ability to handle challenging situations. Be ready to share stories that highlight your problem-solving skills and how you've built relationships in tough times.
✨Prepare for Common Scenarios
Anticipate questions related to customer service scenarios, such as handling a billing query or assisting someone who’s fallen behind on payments. Practise your responses to these situations, focusing on how you would provide a personal and supportive service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how they support work-life balance. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.