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- Tasks: Lead the design and implementation of ServiceNow ITOM modules, focusing on Service Mapping and Discovery.
- Company: Join a leading global organisation driving digital transformation in Zurich.
- Benefits: Enjoy a hybrid work model with 2-3 days onsite and competitive contract terms.
- Why this job: Make a real impact on mission-critical platforms while collaborating with diverse teams.
- Qualifications: Strong experience in ServiceNow ITOM, particularly Service Mapping; certifications preferred.
- Other info: Fluency in English is essential; German is a bonus.
The predicted salary is between 48000 - 72000 £ per year.
Hybrid – Zurich, Switzerland (2-3 days onsite per week)
Contract | 6 Months | Outside IR35
Chapman Tate Associates are working with a leading global organisation to deliver a key piece of their digital transformation roadmap. We are seeking a highly skilled ServiceNow ITOM & Service Mapping Consultant to drive the design, implementation, and optimisation of ITOM modules, with a strong focus on Service Mapping and Discovery.
- Lead the deployment and enhancement of ServiceNow ITOM, particularly Discovery, Service Mapping, and CMDB.
- Work closely with infrastructure and application teams to identify critical business services and map them accurately in ServiceNow.
- Ensure data quality, CMDB health, and dependency mapping are maintained to support broader ITSM and operational goals.
- Design and implement automation workflows aligned with ITOM best practices.
- Support integration with other tools and technologies within the IT ecosystem.
- Strong experience delivering ServiceNow ITOM solutions, with a particular focus on Service Mapping.
- Deep knowledge of CMDB architecture and best practices for configuration and population.
- Hands-on experience with Discovery probes/sensors and troubleshooting.
- Previous experience working on international/hybrid projects preferred.
- ServiceNow certifications (e.g., CIS–ITOM, CSA).
- Exposure to cloud and hybrid infrastructure (AWS, Azure, on-prem).
- Fluent in English; German is a plus.
If you’re a ServiceNow expert ready to make a real impact on a mission-critical platform, we want to hear from you.
ServiceNow ITOM & Service Mapping Consultant employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow ITOM & Service Mapping Consultant
✨Tip Number 1
Familiarise yourself with the latest ServiceNow ITOM features and best practices, especially around Service Mapping and Discovery. This will not only boost your confidence but also demonstrate your commitment to staying updated in this rapidly evolving field.
✨Tip Number 2
Network with professionals in the ServiceNow community, particularly those who have experience with ITOM and Service Mapping. Engaging in discussions on forums or attending relevant webinars can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific projects where you've successfully implemented ServiceNow ITOM solutions. Highlight your role in enhancing CMDB health and data quality, as well as any automation workflows you designed that align with ITOM best practices.
✨Tip Number 4
If you have any ServiceNow certifications, make sure to mention them during your conversations. Certifications like CIS–ITOM or CSA can significantly enhance your credibility and show that you have the necessary expertise for the role.
We think you need these skills to ace ServiceNow ITOM & Service Mapping Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow ITOM, particularly in Service Mapping and Discovery. Use specific examples of projects you've worked on that demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant certifications and how your previous experiences align with the job requirements, especially your hands-on experience with Discovery probes and CMDB architecture.
Showcase Relevant Skills: Clearly outline your technical skills related to ITOM and Service Mapping in your application. Highlight your knowledge of cloud and hybrid infrastructures like AWS and Azure, as well as your ability to design automation workflows.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at TieTalent
✨Showcase Your ServiceNow Expertise
Be prepared to discuss your hands-on experience with ServiceNow ITOM, particularly in Service Mapping and Discovery. Highlight specific projects where you've successfully implemented these modules and the impact they had on the organisation.
✨Demonstrate Your Problem-Solving Skills
Expect to face scenario-based questions that assess your troubleshooting abilities with Discovery probes and sensors. Prepare examples of challenges you've encountered and how you resolved them, focusing on your analytical approach.
✨Understand the Importance of CMDB Health
Familiarise yourself with best practices for maintaining CMDB health and data quality. Be ready to explain how you ensure accurate dependency mapping and how it supports broader ITSM goals in your previous roles.
✨Prepare for Technical Questions
Brush up on your knowledge of cloud and hybrid infrastructures, especially AWS and Azure. You may be asked about integration strategies with other tools within the IT ecosystem, so having a solid understanding will help you stand out.
