ServiceNow ITOM & Service Mapping Consultant

ServiceNow ITOM & Service Mapping Consultant ServiceNow ITOM & Service Mapping Consultant Hybrid – Zurich, Switzerland (2-3 days onsite per week) Contract | 6 Months | Outside IR35 Chapman Tate Associates are working with a leading global organisation to deliver a key piece of their digital transformation roadmap. We are seeking a highly skilled ServiceNow ITOM & Service Mapping Consultant to drive the design, implementation, and optimisation of ITOM modules, with a strong focus on Service Mapping and Discovery. Lead the deployment and enhancement of ServiceNow ITOM, particularly Discovery, Service Mapping, and CMDB. Work closely with infrastructure and application teams to identify critical business services and map them accurately in ServiceNow. Ensure data quality, CMDB health, and dependency mapping are maintained to support broader ITSM and operational goals. Design and implement automation workflows aligned with ITOM best practices. Support integration with other tools and technologies within the IT ecosystem. Strong experience delivering ServiceNow ITOM solutions, with a particular focus on Service Mapping. Deep knowledge of CMDB architecture and best practices for configuration and population. Hands-on experience with Discovery probes/sensors and troubleshooting. Previous experience working on international/hybrid projects preferred. ServiceNow certifications (e.g., CIS–ITOM, CSA). Exposure to cloud and hybrid infrastructure (AWS, Azure, on-prem). Fluent in English; German is a plus. If you\’re a ServiceNow expert ready to make a real impact on a mission-critical platform, we want to hear from you #J-18808-Ljbffr