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- Tasks: Lead ServiceNow operations and ensure top-notch service delivery for multiple clients.
- Company: Join a dynamic team focused on enhancing client relationships and service efficiency.
- Benefits: Enjoy flexible working options and a collaborative work environment.
- Why this job: Shape service delivery processes and drive client account growth in a supportive setting.
- Qualifications: 2-3 years of ServiceNow experience; managing platforms and client relationships is key.
- Other info: Certifications are a plus, but not required; UK work eligibility needed.
The predicted salary is between 36000 - 60000 £ per year.
Our client is seeking an experienced ServiceNow Delivery Manager to oversee the management of ServiceNow platform operations and ensure exceptional service delivery across multiple clients.
Key Responsibilities:
- Oversee all elements of service delivery, including project timelines, scope, risk management, change processes, resource allocation, reporting, and financials.
- Foster strong relationships with both clients and internal teams to enable clear communication and efficient collaboration.
- Lead the Managed Services team, driving improvements in technical delivery and offering both tactical and strategic recommendations to clients.
- Spot opportunities for additional business and collaborate with the account manager for timely follow-up.
Requirements:
- 2-3 years of experience working with ServiceNow.
- Prior experience managing the ServiceNow platform, including bug fixing, support, and upgrades.
- Proven background in managed services and service delivery.
- Certifications are a plus, but not mandatory.
- Eligibility to work in the UK.
What’s on Offer:
- Flexible working options (remote or hybrid).
- A collaborative, dynamic team environment.
- Opportunities to shape service delivery processes and contribute to client account growth.
If you have a solid background in ServiceNow service delivery and client relationship management, we would love to hear from you.
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ServiceNow Delivery Manager employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Delivery Manager
✨Tip Number 1
Make sure to highlight your experience with ServiceNow in your conversations. Discuss specific projects where you managed the platform, focusing on your role in bug fixing, support, and upgrades.
✨Tip Number 2
Prepare to discuss how you've fostered strong relationships with clients and internal teams in the past. Share examples of how effective communication led to successful project outcomes.
✨Tip Number 3
Be ready to showcase your ability to identify opportunities for additional business. Think of instances where you collaborated with account managers to follow up on leads or enhance service delivery.
✨Tip Number 4
Familiarize yourself with the latest trends in managed services and service delivery. Being knowledgeable about current best practices will demonstrate your commitment to continuous improvement.
We think you need these skills to ace ServiceNow Delivery Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the ServiceNow Delivery Manager position. Make sure you understand the key responsibilities and requirements, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 2-3 years of experience with ServiceNow. Be specific about your previous roles in managing the platform, including any bug fixing, support, and upgrades you've handled.
Showcase Client Relationship Skills: Since the role involves fostering strong relationships with clients, include examples in your application that demonstrate your ability to communicate effectively and collaborate with both clients and internal teams.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company's needs and how your skills align with their goals. Mention your experience in managed services and service delivery, and express your enthusiasm for contributing to client account growth.
How to prepare for a job interview at TieTalent
✨Showcase Your ServiceNow Experience
Be prepared to discuss your hands-on experience with the ServiceNow platform. Highlight specific projects where you managed operations, handled bug fixes, or oversaw upgrades, as this will demonstrate your capability in the role.
✨Emphasize Relationship Management Skills
Since the role involves fostering strong relationships with clients and internal teams, share examples of how you've successfully communicated and collaborated in past positions. This will show your ability to build rapport and drive effective teamwork.
✨Discuss Project Management Expertise
Prepare to talk about your experience with project timelines, risk management, and resource allocation. Use specific examples to illustrate how you've effectively managed these elements in previous roles, as this is crucial for the Delivery Manager position.
✨Demonstrate Strategic Thinking
Be ready to discuss how you've identified opportunities for additional business in the past. Share instances where you collaborated with account managers to follow up on leads, showcasing your proactive approach to client account growth.
