Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Service Owner, managing IT services and ensuring customer satisfaction.
- Company: Be part of Ordnance Survey, a leader in location data and sustainable solutions.
- Benefits: Enjoy hybrid working, competitive salary, performance bonuses, and 28 days annual leave.
- Why this job: Make a real impact while learning from experienced colleagues in a supportive environment.
- Qualifications: Strong communication skills and proficiency in Microsoft products; ITIL certification is a plus.
- Other info: This is a part-time, 12-month fixed-term contract with opportunities for growth.
The predicted salary is between 37650 - 43925 £ per year.
Overview
TieTalent Southampton, England, United Kingdom
Service Owner (Part-time, 20 hours per week) – Salary £37,650.00 – £43,925.00 (pro-rata, dependent on experience) – Hybrid working – 12-month Fixed Term Contract.
Join us and you\’ll have an opportunity to make an impact and be part of an organisation committed to driving sustainable outcomes. At OS, we use location data and intelligence to help customers build more resilient societies, preserve the environment, foster healthier, happier spaces that people want to live in, and support the delivery of improved public services and critical infrastructure.
Our growing Delivery Operations team within the Technology Department plays a key role in ensuring the data and services foundational to these outcomes are current, available, resilient and secure.
About The Role
We have an exciting part-time opportunity for a Service Owner to join the team to cover a period of maternity leave. You will work closely with and learn from existing IT Service Management colleagues (Service Owners and Operational Leads) gaining exposure to a wide range of OS products, modern working practices and technologies. You will provide governance around multiple IT Service practices ensuring Operational Level Agreements (OLAs) and customer expectations are met.
You will also
- Monitor and provide management information on service deliverables
- Manage incidents ensuring all stakeholders receive timely and relevant information
- Facilitate controlled change whilst minimising service impacts
- Analyse trends, scope and propose work to improve service stability and resilience
- Document, prioritise and schedule other maintenance tasks
What We\’re Looking For
- Ability to understand technical concepts and translate into plain English
- Confident and effective verbal and written communication with a wide range of stakeholders
- Effective stakeholder management
- Good organisational skills with the ability to prioritise tasks
- Demonstrates strong self-motivation and takes initiative, thriving both when working independently and as part of a collaborative team
- Proficient with Microsoft suite products (Word, Outlook, Excel, PowerBI etc.)
- ITIL v4 Foundation certification (desirable)
The Rewards
- Salary – £37,650.00 – £43,925.00 (pro-rata, dependent on experience) – Hybrid working – 12-month Fixed Term Contract
- Performance related bonus up to 10%
- A competitive pension scheme (OS contributes up to 12.07%)
- 28 days annual leave in addition to bank holidays on joining, (3 taken over Christmas) increasing by one day per year, to a maximum of 5 years
- Enhanced family leave, including up to 12 weeks paid partner (paternity) leave
- Free subscription to OS Maps
- Access to online learning platforms
- Coaching and Mentoring schemes
- Plus, a suite of excellent additional perks and benefits
Location
We embrace a hybrid working model at OS and understand there is no one size fits all in relation to how we work. We have a fantastic HQ in Southampton, Hampshire where you will be based and required to spend up to 2 days a week.
Security
OS conducts pre-employment checks for anyone made an offer of employment, including identity, right to work, employment history and criminal record checks (via Disclosure and Barring Services (DBS)). Some of our roles may require additional security vetting. We will advise candidates during the recruitment process if additional vetting may be required for that specific role.
Closing date: Sunday 07 September at 23:59
Unfortunately, we are currently unable to offer sponsorship for this role, therefore you must have the right to work in the UK, without the need for employer sponsorship.
We are happy to consider any reasonable adjustments that people may need during the recruitment process, and you will be asked whether you require any during the application process.
We are dedicated to fostering a diverse, inclusive, and genuine workplace where everyone can thrive. If you\\\’re enthusiastic about this role but your experience doesn\\\’t perfectly match every qualification in the job description, we encourage you to apply anyway. You might be the ideal candidate for this or other roles within Ordnance Survey.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Business Development and Sales
Industries
- Technology, Information and Internet
#J-18808-Ljbffr
Service Owner employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Owner
✨Tip Number 1
Familiarise yourself with ITIL v4 principles, as this role values a solid understanding of IT service management. Consider taking a short online course or reading up on the latest ITIL practices to demonstrate your commitment and knowledge during discussions.
✨Tip Number 2
Brush up on your stakeholder management skills. Prepare examples of how you've effectively communicated with various stakeholders in past roles. This will help you showcase your ability to manage relationships and expectations, which is crucial for the Service Owner position.
✨Tip Number 3
Get comfortable with Microsoft suite products, especially PowerBI. If you can, create a sample report or dashboard that demonstrates your analytical skills. This hands-on experience will give you an edge when discussing your proficiency during interviews.
✨Tip Number 4
Research Ordnance Survey's recent projects and initiatives related to sustainability and public services. Being knowledgeable about their work will not only impress your interviewers but also help you articulate how you can contribute to their goals as a Service Owner.
We think you need these skills to ace Service Owner
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and skills required for the Service Owner position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in IT service management and stakeholder communication. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet the role's demands.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that showcase your organisational skills, self-motivation, and ability to manage incidents effectively.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Service Owner role.
How to prepare for a job interview at TieTalent
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Owner. Familiarise yourself with IT Service Management concepts and be ready to discuss how you can ensure Operational Level Agreements (OLAs) are met.
✨Communicate Clearly
Since effective communication is key for this role, practice explaining technical concepts in plain English. Be prepared to demonstrate your ability to communicate with various stakeholders during the interview.
✨Showcase Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share examples from your past experiences where you successfully managed multiple responsibilities.
✨Demonstrate Self-Motivation
Highlight instances where you've taken initiative or worked independently. This role requires strong self-motivation, so sharing relevant experiences will help you stand out.
