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For Companies At a Glance
- Tasks: Provide expert Mac support and troubleshoot issues for diverse clients.
- Company: Join a growing Managed Service Provider in London with innovative projects ahead.
- Benefits: Enjoy competitive salary, structured career progression, and ongoing training.
- Why this job: Be part of a dynamic team, enhancing your skills while making an impact.
- Qualifications: Strong Mac OS experience and proficiency in JAMF required; scripting knowledge preferred.
- Other info: Remote support and onsite visits create a varied work environment.
The predicted salary is between 36000 - 60000 £ per year.
A growing Managed Service Provider (MSP) in London is seeking a Senior Mac Engineer to join their expanding team. This is an exciting opportunity to provide high-quality Mac and JAMF user support while working on innovative projects planned for the upcoming year.
Job Summary:
As a Senior Mac Engineer, you will play a key role in delivering technical support for Mac OS and Mac devices across a diverse client base. Your responsibilities will be split between remote helpdesk support and onsite client visits, offering a dynamic and engaging work environment.
Key Responsibilities:
- Provide expert support for Mac systems and applications
- Deliver outstanding customer service and technical assistance
- Diagnose and troubleshoot hardware and software issues
- Monitor and optimise system performance
- Advise clients on best practices for system maintenance and security
- Collaborate with vendors and clients to ensure seamless operations
- Utilize scripting knowledge (Bash preferred) for automation and efficiency
- Manage tasks effectively, prioritising workload as needed
Technical Skills & Experience:
- Strong experience with Mac OS support
- Proficiency in JAMF / JAMF Pro and Apple Business Manager
- Knowledge of Bash or PowerShell scripting (Bash preferred)
- Basic understanding of firewall configurations
- Excellent problem-solving and communication skills
- A driving license is preferred but not essential
What’s on Offer?
- A structured career progression path with ongoing training and development
- Hands-on experience with exciting projects in a supportive team environment
- Competitive salary and benefits package
If you meet the above requirements and are looking for the next step in your career, apply now for immediate consideration and interview.
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Senior Mac Engineer (3rd line) employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Mac Engineer (3rd line)
✨Tip Number 1
Familiarize yourself with the latest Mac OS features and updates. Being knowledgeable about the current operating system will not only help you in interviews but also demonstrate your commitment to staying updated in a fast-paced tech environment.
✨Tip Number 2
Brush up on your JAMF skills. Since proficiency in JAMF and Apple Business Manager is crucial for this role, consider taking online courses or certifications to enhance your expertise and show your dedication to mastering these tools.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully diagnosed and resolved Mac issues. Having specific examples ready will showcase your problem-solving abilities and technical knowledge during the interview.
✨Tip Number 4
Network with professionals in the Managed Service Provider sector. Engaging with others in the industry can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Senior Mac Engineer (3rd line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Mac OS support, JAMF, and any relevant scripting knowledge. Use specific examples to demonstrate your problem-solving skills and customer service experience.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities listed in the job description, particularly your expertise in Mac systems and your ability to provide outstanding technical assistance.
Showcase Relevant Projects: If you have worked on innovative projects related to Mac support or automation, be sure to include these in your application. Highlight your role and the impact of these projects on system performance or client satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at TieTalent
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Mac OS support and JAMF. Highlight specific projects where you've successfully diagnosed and resolved issues, as this will demonstrate your technical proficiency.
✨Demonstrate Problem-Solving Skills
Prepare for scenario-based questions that assess your troubleshooting abilities. Think of examples where you effectively diagnosed hardware or software issues and how you approached the solutions.
✨Communicate Clearly and Effectively
Since customer service is a key part of the role, practice explaining technical concepts in simple terms. This will show your ability to communicate with clients who may not have a technical background.
✨Highlight Your Scripting Knowledge
If you have experience with Bash or PowerShell scripting, be ready to discuss how you've used these skills to automate tasks or improve efficiency. Providing concrete examples will strengthen your candidacy.
