Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver engaging training solutions to enhance customer experience and drive occupancy rates.
- Company: Join Barchester Healthcare, a leader in care home services focused on quality and compassion.
- Benefits: Enjoy a competitive salary, generous car allowance, annual bonus, and extensive holiday leave.
- Why this job: Be part of a dynamic team that values personal growth and impactful learning experiences.
- Qualifications: Previous experience in Learning and Development with a focus on sales is essential.
- Other info: Remote work with travel opportunities across the UK for face-to-face training.
The predicted salary is between 28800 - 67200 £ per year.
3 days ago Be among the first 25 applicants
About
The Customer Experience & Marketing team have an exciting opportunity for two Customer Experience Learning Specialists to join the team. Working remotely with frequent visits to London and national travel to deliver training face to face. We are looking for candidates who thrive on building strong consultative working relationships and rapport with others. Great opportunity for a passionate and self-motivated sales individual who is keen to work in house and focus on driving the Barchester brand standards. As a Customer Experience Learning Specialist, your role is the affective delivery of learning solutions across Barchester Healthcare that drive high levels of occupancy through the conversion of those looking for a care home, and those on a current short stay to convert to permanent residency. Required skills and experience: Previous experience of working as a Learning and Development specialist, with a specialism of sales and conversion Demonstrable growth in commercial success as a result of learning interventions A sound understanding of best-in-class sales and customer experience practice & standards in a fast-paced environment across multiple customer facing channels. Possess a full UK driving licence and have ability to undertake regular travel across the UK with possible overnight stays Have an understanding of customer experience design and change implementation Role and responsibilities: Understand the current working practices & results for enquiries/sales, immersing yourself into our enquiry to admission journey Become fully versed with elements of Customer Experience & Resident Experience including Life Enrichment and the Customer Journey, identifying missed opportunities Identify key conversion points in our enquirer\’s journey and build training to maximise conversion rates, utilising customer insight to direct actions. Support the design of structured/formal learning to deliver Occupancy Improvement and Customer Experience improvement both technical and skill based. Support a digital first approach but offer a blended approach to training delivery working with the operators to understand best delivery method and fit Be available to travel nationally where learning is required where face to face is the best fit Ensure you create learning environments with the right tools & systems in place for effective learning Prepare for all training to ensure the quality of the delivery is of a high standard Implement training modules into the Barchester Learning and Development platform and future HRIS including testing/pilots Ensure we have resources and material hosted in Customer Experience and Learning and Development that support current and future leaders in relation to sales and occupancy success Provide ongoing coaching support to leaders on a one-to-one basis where required Rewards package: Up to £48,000 per annum Generous car allowance of £6.5k Annual bonus 25 days holiday plus bank holidays Life cover Access to a wide range of retail and leisure discounts at big brands and supermarket Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services 7766
About
The Customer Experience & Marketing team have an exciting opportunity for two Customer Experience Learning Specialists to join the team. Working remotely with frequent visits to London and national travel to deliver training face to face. We are looking for candidates who thrive on building strong consultative working relationships and rapport with others. Great opportunity for a passionate and self-motivated sales individual who is keen to work in house and focus on driving the Barchester brand standards. As a Customer Experience Learning Specialist, your role is the affective delivery of learning solutions across Barchester Healthcare that drive high levels of occupancy through the conversion of those looking for a care home, and those on a current short stay to convert to permanent residency. Required skills and experience: Previous experience of working as a Learning and Development specialist, with a specialism of sales and conversion Demonstrable growth in commercial success as a result of learning interventions A sound understanding of best-in-class sales and customer experience practice & standards in a fast-paced environment across multiple customer facing channels. Possess a full UK driving licence and have ability to undertake regular travel across the UK with possible overnight stays Have an understanding of customer experience design and change implementation Role and responsibilities: Understand the current working practices & results for enquiries/sales, immersing yourself into our enquiry to admission journey Become fully versed with elements of Customer Experience & Resident Experience including Life Enrichment and the Customer Journey, identifying missed opportunities Identify key conversion points in our enquirer\’s journey and build training to maximise conversion rates, utilising customer insight to direct actions. Support the design of structured/formal learning to deliver Occupancy Improvement and Customer Experience improvement both technical and skill based. Support a digital first approach but offer a blended approach to training delivery working with the operators to understand best delivery method and fit Be available to travel nationally where learning is required where face to face is the best fit Ensure you create learning environments with the right tools & systems in place for effective learning Prepare for all training to ensure the quality of the delivery is of a high standard Implement training modules into the Barchester Learning and Development platform and future HRIS including testing/pilots Ensure we have resources and material hosted in Customer Experience and Learning and Development that support current and future leaders in relation to sales and occupancy success Provide ongoing coaching support to leaders on a one-to-one basis where required Rewards package: Up to £48,000 per annum Generous car allowance of £6.5k Annual bonus 25 days holiday plus bank holidays Life cover Access to a wide range of retail and leisure discounts at big brands and supermarket Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services 7766
Nice-to-have skills
- Coaching
- Customer Experience
- Sales
- Melbourn, England, United Kingdom
Work experience
- Marketing Project Manager
- Business Developer / Sales Development Representative
- Other Sales
Languages
- English
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Technology, Information and Internet
Referrals increase your chances of interviewing at TieTalent by 2x
Get notified about new Sales Trainer jobs in Melbourn, England, United Kingdom.
Melbourn, England, United Kingdom 6 days ago
Marston Moretaine, England, United Kingdom 3 weeks ago
Letchworth, England, United Kingdom 2 weeks ago
Bedford, England, United Kingdom 6 days ago
Cambridge, England, United Kingdom 3 weeks ago
Sales Consultant – (Part-Time – Weekdays) – Fishing
Cambridge, England, United Kingdom 2 weeks ago
Cambridge, England, United Kingdom 1 day ago
Sales Consultant – (Part-Time – Nights and Weekend) – Fishing
Cambridge, England, United Kingdom 2 weeks ago
Cambridge, England, United Kingdom 2 months ago
Sales Business Development Manager – B2B & Technical Sales
Codicote, England, United Kingdom 2 weeks ago
Luton, England, United Kingdom 5 minutes ago
Royston, England, United Kingdom 2 months ago
Cambridge, England, United Kingdom 1 month ago
Royston, England, United Kingdom 2 months ago
Bishop\’s Stortford, England, United Kingdom 1 week ago
Cambridge, England, United Kingdom 4 days ago
Cheapside, England, United Kingdom 1 week ago
Cambridge, England, United Kingdom 3 weeks ago
Cambridge, England, United Kingdom 23 hours ago
Sales Office Account Manager – Maternity Cover
Stevenage, England, United Kingdom 4 days ago
Cambridge, England, United Kingdom 2 weeks ago
Ely, England, United Kingdom 4 months ago
St Neots, England, United Kingdom 6 days ago
Hitchin, England, United Kingdom 1 week ago
Bishop\’s Stortford, England, United Kingdom 5 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Sales Trainer employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Trainer
✨Tip Number 1
Familiarise yourself with Barchester Healthcare's values and customer experience standards. Understanding their brand ethos will help you align your training approach with their expectations, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of Barchester Healthcare on platforms like LinkedIn. Engaging in conversations can provide you with insider insights about the company culture and expectations for the Sales Trainer role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented learning solutions that led to increased sales or customer satisfaction. This will demonstrate your practical experience and ability to drive results.
✨Tip Number 4
Showcase your understanding of blended learning approaches. Be ready to discuss how you would integrate digital tools with face-to-face training to enhance the learning experience for staff at Barchester.
We think you need these skills to ace Sales Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Learning and Development, particularly in sales and conversion. Use specific examples of how you've driven commercial success through training interventions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and your understanding of the role. Mention your ability to build strong relationships and how you can contribute to Barchester's brand standards.
Showcase Relevant Skills: Emphasise your skills in coaching, customer experience design, and change implementation. Provide examples of how you've successfully implemented training solutions in fast-paced environments.
Prepare for Potential Questions: Anticipate questions related to your experience with training delivery and your approach to improving occupancy rates. Be ready to discuss specific strategies you've used in previous roles.
How to prepare for a job interview at TieTalent
✨Know the Company Inside Out
Before your interview, make sure you research Barchester Healthcare thoroughly. Understand their values, mission, and the specific challenges they face in customer experience and sales. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Demonstrate Your Sales Expertise
Be prepared to discuss your previous experience in Learning and Development, particularly in sales and conversion. Share specific examples of how your training interventions have led to measurable commercial success, as this will highlight your capability to drive results.
✨Showcase Your Coaching Skills
Since the role involves providing ongoing coaching support, be ready to discuss your coaching philosophy and techniques. Share examples of how you've successfully coached others in the past, focusing on how you helped them improve their sales skills or customer interactions.
✨Prepare for Practical Scenarios
Expect to be asked about real-life scenarios related to customer experience and sales conversion. Prepare to discuss how you would identify key conversion points in an enquirer's journey and what training solutions you would implement to maximise those opportunities.
