At a Glance
- Tasks: Support the Direct Sales Quality Manager by ensuring compliance and conducting quality assessments.
- Company: Join Vitality, a multi-award-winning UK insurance brand focused on health and happiness.
- Benefits: Enjoy bonuses, up to 12% pension matching, and award-winning health insurance.
- Other info: Flexible working options and excellent career growth opportunities await you!
- Why this job: Make a real impact in a role that promotes health and compliance in sales.
- Qualifications: Strong communication skills and proficiency in Excel are essential.
The predicted salary is between 30000 - 40000 £ per year.
Join to apply for the Sales Quality Analyst - Health role at TieTalent.
About The Role
Team Heath Working Pattern - Hybrid 2 days per week in the Vitality Stockport Office. Full time, 35 hours per week. We are happy to discuss flexible working!
Top 3 skills needed for this role:
- Good verbal communication
- Accurate written communication skills
- Confidence using a variety of systems, including Excel and Outlook
What this role is all about:
As a Direct Sales Quality Analyst you will support the Direct Sales Quality Manager. You will ensure that all Direct Distribution Channels activities are carried out in accordance with the relevant regulatory legislation and framework. You will complete reviews / call listening for D2C Health, D2B Health (VA Telephony), Business Telemarketing agents (BTLG) and One Vitality Telemarketing agents (OVLG) advisers. Ensuring that all standards are within the regulatory and internal standards and best practice. You will also provide feedback to Managers for their agents.
Key Actions:
- Undertake a range of quality assessments including call monitoring and scoring, giving relevant feedback to Sales Team Managers (TMs) and Departmental Heads on a regular basis.
- Highlight and report any ongoing, ad hoc compliance and competence issues to TMs to ensure sales activity remains compliant.
- Conduct regular call calibration sessions with each sales area to ensure that quality and compliance are scored accurately and consistently throughout.
- Assist in the creation and roll out of new processes.
- Achieve monthly targets for call monitoring and quality assurance driven by set measurements contained in the Training and Competence Schemes for each business area.
- Ensure prompt escalation of significant compliance issues to the appropriate manager.
- Attend New Starter induction and training sessions to ensure they are fully equipped to deliver compliant customer interactions at all times.
- Contribute to the development of procedures by identifying areas of weakness and making suggestions for improvement.
- Support regular reviews of the sales areas, key business processes and activities to ensure adherence to and effective implementation of policies, procedures and regulations.
- Conduct spot checks on failed calls to ensure that feedback has been provided and any remedial action has been implemented in a timely manner.
- Assist in the adherence of the Training and Competence schemes ensuring that all guidelines and processes are followed.
Essential Skills needed to fulfil this role:
- PC literate (Excel and Word to a high standard)
- Excellent verbal and written communication skills
- Private Medical Insurance business knowledge
- Experience in a role requiring high attention to detail
- Excellent planning and organisational skills
- Excellent communication, coaching and feedback skills
- An ability to work across teams to achieve objectives, and confidence in dealing with people at all levels in the organisation
- Enthusiastic and motivated, with a strong work ethic along with ownership for all deliverables
So, what's in it for you?
- Bonus Schemes that regularly reward you for your performance
- A pension of up to 12% with matching contributions up to 6% of your salary
- Award-winning Vitality health insurance with its own set of rewards and benefits
- Life Assurance four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.
Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you:
- Help you to be the healthiest you've ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
About The Company
We're really excited to announce that we have recently been awarded 'Top 10 Best Places To Work' in The Sunday Times Awards 2024! Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We've been a purpose and values-driven business from day 1 - long before it became fashionable. Our core purpose is to make people healthier and enhance and protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives; they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people and because we care. Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme.
Ready to find out if we're the right fit for you? We can't wait. If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.
Sales Quality Analyst - Health employer: TieTalent
At Vitality, we pride ourselves on being a top employer, recently recognised as one of the 'Top 10 Best Places To Work' in The Sunday Times Awards 2024. Our vibrant work culture in Stockport promotes flexibility, personal growth, and a commitment to health and well-being, offering extensive benefits such as a competitive pension scheme, bonus opportunities, and award-winning health insurance. Join us to be part of a purpose-driven team that values your contributions and supports your career advancement while making a positive impact on society.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Quality Analyst - Health
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like TieTalent. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Sales Quality Analyst - Health
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to TieTalent.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on TieTalent's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at TieTalent
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with TieTalent.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at TieTalent will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former TieTalent employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
