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- Tasks: Provide 1st and 2nd line support for Sage 200 users and troubleshoot issues.
- Company: Join a rapidly growing business solutions provider with a supportive culture.
- Benefits: Enjoy remote work flexibility and opportunities for career growth.
- Why this job: Perfect for problem-solvers who want to make an impact in tech support.
- Qualifications: 1-2 years of Sage 200 support experience and strong communication skills required.
- Other info: Sage 200 certification and knowledge of SQL Server are desirable.
The predicted salary is between 30000 - 42000 £ per year.
Sage 200 Technical Support Analyst | Remote
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Sage 200 Technical Support Analyst | Remote
12 hours ago Be among the first 25 applicants
Join to apply for the Sage 200 Technical Support Analyst | Remote role at TieTalent
About
Are you a Sage 200 expert with a knack for problem-solving and a passion for customer service? Our client, a reputable and rapidly growing business solutions provider, is seeking a Sage 200 Support Technician to join their dynamic team. This is a fantastic opportunity for someone looking to take the next step in their career within a supportive and innovative environment. Key Responsibilities: Provide 1st and 2nd line support for Sage 200 users across finance, commercial, and operational teams. Troubleshoot and resolve issues relating to Sage 200 modules (e.g., Financials, Commercials, Manufacturing). Liaise with end-users to gather information, log issues, and ensure timely resolution. Work with developers and consultants to escalate and resolve more complex technical problems. Assist with software upgrades, patching, and system testing. Document support processes and maintain internal knowledge base articles.Required Skills & Experience: Proven experience supporting Sage 200 (minimum 1–2 years). Strong understanding of core Sage 200 modules (particularly Financials and Commercials). Excellent communication and problem-solving skills. Knowledge of SQL Server and basic report creation (e.g., Sage Reports, Crystal Reports) is desirable. Experience working in a helpdesk or application support environment. Ability to manage and prioritise workload effectively.Desirable: Sage 200 certification or training. Exposure to ERP migrations or implementations. Familiarity with related add-ons and integrations (e.g., Spindle, Draycir, Sicon)
About
Are you a Sage 200 expert with a knack for problem-solving and a passion for customer service? Our client, a reputable and rapidly growing business solutions provider, is seeking a Sage 200 Support Technician to join their dynamic team. This is a fantastic opportunity for someone looking to take the next step in their career within a supportive and innovative environment. Key Responsibilities: Provide 1st and 2nd line support for Sage 200 users across finance, commercial, and operational teams. Troubleshoot and resolve issues relating to Sage 200 modules (e.g., Financials, Commercials, Manufacturing). Liaise with end-users to gather information, log issues, and ensure timely resolution. Work with developers and consultants to escalate and resolve more complex technical problems. Assist with software upgrades, patching, and system testing. Document support processes and maintain internal knowledge base articles.Required Skills & Experience: Proven experience supporting Sage 200 (minimum 1–2 years). Strong understanding of core Sage 200 modules (particularly Financials and Commercials). Excellent communication and problem-solving skills. Knowledge of SQL Server and basic report creation (e.g., Sage Reports, Crystal Reports) is desirable. Experience working in a helpdesk or application support environment. Ability to manage and prioritise workload effectively.Desirable: Sage 200 certification or training. Exposure to ERP migrations or implementations. Familiarity with related add-ons and integrations (e.g., Spindle, Draycir, Sicon)
Nice-to-have skills
- SQL Server
- Crystal Reports
- England, United Kingdom
Work experience
- IT Consultant
Languages
- English
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Technology, Information and Internet
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Sage 200 Technical Support Analyst | Remote employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sage 200 Technical Support Analyst | Remote
✨Tip Number 1
Familiarise yourself with the specific modules of Sage 200 mentioned in the job description, especially Financials and Commercials. This will not only boost your confidence but also help you answer questions more effectively during interviews.
✨Tip Number 2
Brush up on your problem-solving skills by practising common technical support scenarios related to Sage 200. Being able to demonstrate your troubleshooting process can set you apart from other candidates.
✨Tip Number 3
Network with current or former Sage 200 support analysts through platforms like LinkedIn. They can provide valuable insights into the role and may even refer you to opportunities within their organisations.
✨Tip Number 4
Consider obtaining a Sage 200 certification if you haven't already. This not only enhances your resume but also shows your commitment to the field, making you a more attractive candidate for the role.
We think you need these skills to ace Sage 200 Technical Support Analyst | Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Sage 200, especially in supporting its core modules like Financials and Commercials. Use specific examples of how you've resolved issues or improved processes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and problem-solving. Mention any relevant certifications or training related to Sage 200 and how they make you a suitable candidate for the role.
Showcase Technical Skills: Clearly outline your technical skills, particularly your knowledge of SQL Server and report creation tools like Crystal Reports. Provide examples of how you've used these skills in previous roles.
Highlight Communication Abilities: Since the role involves liaising with end-users, emphasise your communication skills. Share instances where you've effectively communicated technical information to non-technical users or collaborated with teams to resolve complex issues.
How to prepare for a job interview at TieTalent
✨Showcase Your Sage 200 Expertise
Make sure to highlight your experience with Sage 200 during the interview. Be prepared to discuss specific modules you've worked with, especially Financials and Commercials, and any challenges you've overcome while providing support.
✨Demonstrate Problem-Solving Skills
Since this role involves troubleshooting, be ready to share examples of how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Communicate Clearly
Excellent communication is key for a Technical Support Analyst. Practice explaining complex technical concepts in simple terms, as you may need to liaise with end-users who might not have a technical background.
✨Prepare for Technical Questions
Expect questions related to SQL Server and report creation. Brush up on your knowledge of basic SQL queries and be ready to discuss any relevant experience with report tools like Crystal Reports.
