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- Tasks: Coordinate urgent repairs for damp and mould cases, ensuring timely completion and resident support.
- Company: Join Paradigm Housing Group, a not-for-profit provider dedicated to community wellbeing.
- Benefits: Enjoy a competitive salary, generous holiday, health support, and career development opportunities.
- Other info: Hybrid working model with excellent career growth potential.
- Why this job: Make a real difference in residents' lives while working in a supportive environment.
- Qualifications: Customer service experience, strong organisational skills, and familiarity with housing legislation required.
The predicted salary is between 31074 - 31074 £ per year.
At Paradigm Housing Group, we're committed to ensuring our homes meet the highest standards of safety and wellbeing. As part of our response to Awaab's Law, we're expanding our Property Services team and are looking for a proactive and organised Repairs Coordinator to help us manage and monitor cases related to damp, mould, and emergency hazards. This is a vital role at the heart of our operations, ensuring urgent repairs are triaged, scheduled, and completed within legal timeframes, while keeping residents informed and supported throughout the process.
What you'll be doing:
- Acting as the central point of contact for damp and mould cases
- Ensuring all repairs are scheduled and completed within Awaab's Law timeframes
- Coordinating emergency and follow-on works, including subcontractor allocation
- Keeping residents updated and supported throughout the repair journey
- Maintaining accurate case records and ensuring systems are updated in real time
- Supporting the Repairs Manager with performance tracking and reporting
- Collaborating with internal teams and external contractors to deliver effective solutions
- Prioritising disrepair cases, complaints, and asset referrals
What you'll bring:
- Experience in customer service, ideally within property maintenance or housing
- Familiarity with housing legislation, including Awaab's Law and HHSRS
- Strong organisational and time management skills
- Excellent communication and problem-solving abilities
- Confidence working in a fast-paced environment and managing competing priorities
- A customer-focused approach and the ability to support vulnerable residents
- Proficiency in Microsoft Office and service call logging systems
Why join Paradigm?
We're a not-for-profit housing provider managing over 17,000 homes across the South East. We reinvest in our people, our homes, and our communities. When you join us, you'll benefit from:
- Competitive salary and pension scheme
- Generous holiday allowance
- Health Cash Plan and wellbeing support
- Opportunities for training and career development
- A supportive and inclusive working environment
Location, Salary & Contract Type
Location: High Wycombe, Chesham / Hybrid working (2 days per week working from the office, 3 days per week working from home)
Salary: £31,074 + Excellent Benefits
Contract Type: 12 month Fixed-Term-Contract, Full-time, 37 hours per week
For the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email and we will respond as soon as possible.
Our application process includes a few application questions that we'd like you to answer (so no need to write a cover letter) together with your CV, so that we can assess your application against our essential and desired criteria as set out in the job description and person specification.
We reserve the right to close this role earlier than the published date should we identify a suitable candidate; therefore we recommend early applications.
Repairs Coordinator (12m FTC) employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Coordinator (12m FTC)
✨Tip Number 1
Network like a pro! Reach out to your connections in the property maintenance or housing sectors. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to repairs coordination. Think about scenarios where you’ve successfully managed urgent repairs or supported residents, and be ready to share those stories!
✨Tip Number 3
Stay organised! Keep track of all your applications and follow up on them. A quick email to check in shows your enthusiasm and keeps you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Paradigm.
We think you need these skills to ace Repairs Coordinator (12m FTC)
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Repairs Coordinator and how your experience aligns with our needs.
Tailor Your Answers: When answering the application questions, be specific! Use examples from your past experiences that showcase your skills in customer service, organisation, and problem-solving. We want to see how you can bring value to our team.
Keep It Clear and Concise: While we love detail, make sure your answers are clear and to the point. Avoid jargon and keep your language straightforward so we can easily see how you fit the role.
Apply Through Our Website: Don't forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy!
How to prepare for a job interview at TieTalent
✨Know Your Legislation
Familiarise yourself with Awaab's Law and HHSRS before the interview. Being able to discuss these regulations confidently will show that you understand the legal framework surrounding the role and can effectively manage repairs within those guidelines.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed multiple tasks or projects in the past. Highlight your time management strategies and how you prioritise urgent cases, as this is crucial for a Repairs Coordinator.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since you'll be the central point of contact for residents, demonstrating strong communication skills during the interview will reassure them of your ability to keep them informed and supported.
✨Demonstrate Customer Focus
Think of specific instances where you've gone above and beyond for customers, especially in challenging situations. This will illustrate your customer-focused approach and your ability to support vulnerable residents effectively.