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- Tasks: Coordinate urgent repairs for damp and mould cases, ensuring timely completion and resident support.
- Company: Join Paradigm Housing Group, a not-for-profit provider managing over 17,000 homes in the South East.
- Benefits: Enjoy a competitive salary, generous holiday allowance, health cash plan, and career development opportunities.
- Why this job: Be part of a vital team making a real impact on residents' safety and wellbeing.
- Qualifications: Customer service experience, knowledge of housing legislation, and strong organisational skills required.
- Other info: Hybrid working model with 2 days in the office and 3 days from home.
The predicted salary is between 31074 - 43434 £ per year.
Overview
At Paradigm Housing Group, we\’re committed to ensuring our homes meet the highest standards of safety and wellbeing. As part of our response to Awaab\’s Law, we\’re expanding our Property Services team and are looking for a proactive and organised Repairs Coordinator to help us manage and monitor cases related to damp, mould, and emergency hazards. This is a vital role at the heart of our operations, ensuring urgent repairs are triaged, scheduled, and completed within legal timeframes, while keeping residents informed and supported throughout the process.
What you\’ll be doing:
- Acting as the central point of contact for damp and mould cases
- Ensuring all repairs are scheduled and completed within Awaab\’s Law timeframes
- Coordinating emergency and follow-on works, including subcontractor allocation
- Keeping residents updated and supported throughout the repair journey
- Maintaining accurate case records and ensuring systems are updated in real time
- Supporting the Repairs Manager with performance tracking and reporting
- Collaborating with internal teams and external contractors to deliver effective solutions
- Prioritising disrepair cases, complaints, and asset referrals
What you\’ll bring:
- Experience in customer service, ideally within property maintenance or housing
- Familiarity with housing legislation, including Awaab\’s Law and HHSRS
- Strong organisational and time management skills
- Excellent communication and problem-solving abilities
- Confidence working in a fast-paced environment and managing competing priorities
- A customer-focused approach and the ability to support vulnerable residents
- Proficiency in Microsoft Office and service call logging systems
Why join Paradigm?
We\’re a not-for-profit housing provider managing over 17,000 homes across the South East. We reinvest in our people, our homes, and our communities. When you join us, you\’ll benefit from:
- Competitive salary and pension scheme
- Generous holiday allowance
- Health Cash Plan and wellbeing support
- Opportunities for training and career development
- A supportive and inclusive working environment
Location, Salary & Contract Type
Location: High Wycombe, Chesham / Hybrid working (2 days per week working from the office, 3 days per week working from home)
Salary: £31,074 + Excellent Benefits
Contract Type: 12 month Fixed-Term-Contract, Full-time, 37 hours per week
Further information
For the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email and we will respond as soon as possible.
Our application process includes a few application questions that we\’d like you to answer (so no need to write a cover letter) together with your CV, so that we can assess your application against our essential and desired criteria as set out in the job description and person specification.
We reserve the right to close this role earlier than the published date should we identify a suitable candidate; therefore we recommend early applications.
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Repairs Coordinator (12m FTC) employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Coordinator (12m FTC)
✨Tip Number 1
Familiarise yourself with Awaab's Law and HHSRS regulations. Understanding these laws will not only help you in the role but also demonstrate your commitment to compliance during any discussions with the hiring team.
✨Tip Number 2
Highlight your customer service experience, especially in property maintenance or housing. Be ready to share specific examples of how you've effectively managed resident concerns or complaints in the past.
✨Tip Number 3
Showcase your organisational skills by preparing to discuss how you prioritise tasks in a fast-paced environment. Consider sharing a scenario where you successfully managed competing priorities while keeping stakeholders informed.
✨Tip Number 4
Demonstrate your proficiency in Microsoft Office and any service call logging systems. If you have experience with specific software, be prepared to mention it and explain how it has helped you in previous roles.
We think you need these skills to ace Repairs Coordinator (12m FTC)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Repairs Coordinator position. Make sure you can demonstrate how your experience aligns with their needs.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, property maintenance, and knowledge of housing legislation. Use specific examples that showcase your organisational skills and ability to manage competing priorities.
Answer Application Questions Thoughtfully: Since there’s no cover letter required, focus on the application questions provided. Answer them clearly and concisely, ensuring you address each part of the question and relate your answers back to the job requirements.
Proofread Your Application: Before submitting, double-check your CV and answers for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at TieTalent
✨Know Awaab's Law Inside Out
Familiarise yourself with Awaab's Law and its implications for housing repairs. Be prepared to discuss how it affects the role of a Repairs Coordinator and demonstrate your understanding of legal timeframes for repairs.
✨Showcase Your Organisational Skills
Highlight your ability to manage multiple cases simultaneously. Provide examples from your past experience where you successfully prioritised tasks and maintained accurate records, especially in a fast-paced environment.
✨Emphasise Customer Service Experience
Discuss your background in customer service, particularly within property maintenance or housing. Share specific instances where you supported residents, especially vulnerable ones, and how you kept them informed throughout the repair process.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve real-life scenarios related to damp, mould, or emergency repairs. Think about how you would coordinate with subcontractors and internal teams to resolve issues effectively while keeping residents updated.
