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- Tasks: Manage property relationships, negotiate renewals, and provide top-notch customer service.
- Company: Join Thornley Groves, part of the UK's leading lettings and estate agency network.
- Benefits: Enjoy perks like discounts, wellness resources, extra holiday days, and professional development support.
- Why this job: Experience a fun, inclusive culture with no weekend work and opportunities for growth.
- Qualifications: No prior experience needed; just bring your excellent communication and customer service skills.
- Other info: Work in a vibrant office in Monton, Manchester, with a competitive salary and performance bonuses.
The predicted salary is between 21600 - 37800 £ per year.
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Welcome to Thornley Groves, where property is done personally. As part of Lomond, the UK\’s leading network of lettings and estate agencies, we\’re proud to have 10 offices and over 170 staff ready to assist our customers. With our team\’s extensive industry expertise and local knowledge, we\’re here to help people find, sell, and let their property.
Now, we\’re happy to offer you an exciting opportunity to join our dynamic team as a Property Relationship Manager. This is a full-time, permanent position located in Monton, Manchester. No previous property management experience necessary. You\’ll enjoy a standard work week of Monday to Friday, no weekend work! The OTE is up to £27,000 per annum.
Let\’s talk about the role. It involves:
- Preparing and negotiating tenancy renewals
- Completing property inventories & carrying out regular property inspections
- Maintaining & reporting accurate file notes
- Delivering exceptional customer service
We\’re not just looking for someone who fits our team; we want to be a good fit for you too! We\’re looking for individuals with qualities such as:
- Excellent Customer Service Skills
- Articulate thinker
- Great Communicator
- Comfortable working in a busy office
At Thornley Groves, we believe in taking care of our people. That\’s why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.
Here\’s what you can look forward to:
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We\’re committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You\’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We\’ve got you covered with that important pension pot.
- We\’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!
We\’re excited to offer these amazing benefits to our hardworking teams. It\’s our way of showing appreciation for your dedication. At Thornley Groves, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
Join us and experience a workplace that truly values you. Apply today!
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Property Relationship Manager employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Relationship Manager
✨Tip Number 1
Familiarise yourself with the local property market in Monton, Manchester. Understanding the area will not only help you in interviews but also show your genuine interest in the role and the company.
✨Tip Number 2
Brush up on your customer service skills. Since the role emphasises exceptional customer service, think of examples from your past experiences where you went above and beyond for a customer.
✨Tip Number 3
Network with professionals in the property management field. Attend local events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 4
Prepare to discuss how you handle busy office environments. The job requires comfort in a fast-paced setting, so think of specific instances where you've successfully managed multiple tasks at once.
We think you need these skills to ace Property Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Property Relationship Manager role. Focus on customer service skills, communication abilities, and any experience in a busy office environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Thornley Groves and how your personal qualities make you a great fit for their team.
Highlight Relevant Skills: In your application, emphasise your excellent customer service skills and articulate thinking. Provide examples of how you've successfully communicated or resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TieTalent
✨Showcase Your Customer Service Skills
As a Property Relationship Manager, exceptional customer service is key. Prepare examples of how you've successfully handled customer interactions in the past, demonstrating your ability to communicate effectively and resolve issues.
✨Research the Company
Familiarise yourself with Thornley Groves and its values. Understanding their approach to property management and customer care will help you align your answers with what they are looking for in a candidate.
✨Prepare for Role-Specific Questions
Anticipate questions related to property management tasks such as tenancy renewals and property inspections. Think about how you would approach these responsibilities, even if you lack direct experience.
✨Demonstrate Your Communication Skills
Being an articulate thinker and great communicator is essential for this role. Practice explaining your thoughts clearly and concisely, and be ready to engage in a two-way conversation during the interview.
