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- Tasks: Manage ERP system operations, provide technical support, and optimise system performance.
- Company: Join a leading aerospace materials supplier with a strong reputation.
- Benefits: Attractive salary, 25 days annual leave, pension scheme, and social events.
- Other info: Great opportunity for career growth in a dynamic team environment.
- Why this job: Be part of a rapidly expanding organisation and make a real impact in the aerospace sector.
- Qualifications: Experience with Priority Software and a degree in IT or related field.
The predicted salary is between 30000 - 40000 £ per year.
Our client, a leading world-class aerospace material supplier, specializing in supplying a comprehensive range of chemicals, paints, adhesives, sealants, composites, and consumables tailored for the aviation Maintenance, Repair, and Overhaul (MRO) sector, are looking to recruit a Priority Software Support Coordinator, based at their offices locally to Watford, Hertfordshire. Sponsorship can be provided for this position.
On Offer:
- An exciting opportunity to join a rapidly expanding organisation that is a highly regarded materials supplier to the Aerospace sector.
- An attractive salary, dependent on skills and experience.
- Annual leave increases to 25 days.
- Pension scheme.
- Social events (Christmas party).
- Option to work one day from home after successful probation period.
Main Purpose of the Role:
Reporting to Operations Director, the Priority Software Support Coordinator will be responsible for overseeing and managing the daily operations of the Enterprise Resource Planning (ERP) system. This includes providing technical support, troubleshooting issues, coordinating system developments and upgrades, and ensuring seamless integration with other business processes. The ideal candidate will possess a strong understanding of ERP systems, excellent communication skills, and the ability to collaborate with various stakeholders to optimise system performance.
Duties and Responsibilities of Priority Software Support Coordinator:
- Technical Support: Provide first-level support for ERP system users, addressing and resolving issues in a timely and efficient manner. Collaborate with IT and external ERP support provider to troubleshoot and resolve technical problems related to the ERP system. Monitor system performance and proactively identify areas for improvement.
- User Training: Develop and deliver training programs for ERP system users to enhance their understanding of system functionalities. Create user guides and documentation to assist users in navigating and utilising the ERP system effectively.
- Coordination and Communication: Collaborate with internal departments to gather feedback and requirements for system enhancements or modifications. Coordinate solution testing in line with project delivery plans. Capture and report any negative results found during testing cycles. Coordinate with ERP Support companies for software updates, developments (customisations), and system upgrades.
- System Optimisation: Work closely with cross-functional teams to identify opportunities for process improvements and system optimisation. Implement best practices for system usage and data management to enhance overall efficiency.
- Quality Assurance: Conduct regular audits of data integrity and system configurations to ensure accuracy and compliance with organisational standards. Develop and implement protocols for testing and validating system changes.
- Other duties as assigned by the Operations Director or their designee.
To Be Considered:
- Must have experience with Priority Software.
- Bachelor's degree in Information Technology, SQL Database Management, Software Development or a related field.
- Proven experience in supporting and coordinating ERP systems will be beneficial.
- In-depth knowledge of ERP system functionalities, configurations, and integrations.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Project management skills are a plus.
Priority Software Support Coordinator employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Priority Software Support Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to ERP systems and technical support. Think about how your past experiences align with the role and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Priority Software Support Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Priority Software Support Coordinator role. Highlight your experience with ERP systems and any relevant technical skills that match what we're looking for.
Show Off Your Communication Skills: Since this role involves a lot of collaboration, don’t forget to showcase your excellent communication skills in your application. Share examples of how you've effectively worked with teams or trained users in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to the right people!
How to prepare for a job interview at TieTalent
✨Know Your ERP Systems
Make sure you brush up on your knowledge of Priority Software and other ERP systems. Be ready to discuss specific functionalities, configurations, and how you've used them in past roles. This will show that you're not just familiar with the software but can also leverage it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you provided support or resolved problems efficiently. This will demonstrate your analytical skills and ability to work under pressure, which are crucial for the role.
✨Communicate Clearly
Since this role involves collaboration with various stakeholders, practice articulating your thoughts clearly. You might be asked to explain complex technical concepts to non-technical team members, so being able to communicate effectively is key.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the company's approach to system optimisation or how they handle user training. It shows your genuine interest in the role and helps you assess if it's the right fit for you.