Patient Engagement Manager - Clinical Trials

Location: Hybrid (4 days per week in London Bridge)

Term: Permanent, Full Time

Salary: Competitive + Benefits (Private Medical, Private Dental, Life Assurance, Private Pension & many more)

Richmond Pharmacology is an early phase Clinical Research Organisation (CRO), conducting pioneering early phase healthy participant and patient participant trials. Our experienced and world-renowned team, central London location, and global reach contribute to making Richmond Pharmacology an exciting and dynamic place to work.

Purpose of the Job

The purpose of the Patient Engagement Manager is to partner with cross-departmental teams to deliver bespoke patient recruitment strategies for challenging patient groups. Your role will contribute to Richmond maintaining its position as the top global recruitment site in trials we participate in, while strengthening partnerships with Patient Identification Centres (PICs), Patient Advocacy Groups (PAGs), and other referral avenues to ensure effective collaboration and sustained recruitment performance.

Main Duties and Responsibilities

• Define and deliver on key patient recruitment performance metrics, including referral conversion, site performance tracking, and overall study recruitment targets.
• Collaborate closely with Business Development and Commercial Teams to align patient recruitment strategies with the study pipeline and tailor them according to available study budgets.
• Develop and maintain strong working relationships with referral avenues ensuring open communication channels, mutual understanding of trial requirements, and alignment on patient eligibility.
• Collaborate with physicians and the outpatient team to support referral avenues in identifying suitable patients, particularly in complex or rare disease studies.
• Contribute to the planning and delivery of PIC site onboarding, training, and feedback sessions in coordination with clinical and project teams.
• Oversee the creation and timely dissemination of referral performance reports.
• Design and execute patient recruitment strategies.
• Identify and evaluate appropriate mainstream recruitment methods, including leveraging social media, online platforms, and patient advocacy groups for diseases with larger patient populations.
• Collaborate with medical experts and clinicians to develop targeted clinician-led recruitment methods for diseases where clinician endorsement is crucial for patient participation.
• Build long-term relationships with key stakeholders at referring clinical sites and patient advocacy groups across the portfolio of trials Richmond conducts.
• Identify challenges and bottlenecks in patient recruitment and propose innovative solutions to address them.
• Support Business Development and Continuous Improvement teams by contributing patient recruitment insights to feasibility planning, study pipeline decisions, and process mapping.

Skills and Experience:

• BSc or above in Life Sciences or Clinical space.
• Prior experience in clinical trials within NHS Trust and/or CRO (Desirable).
• Prior experience as a patient recruitment strategist (Desirable).
• Experience of managing/supervising a team.

Application:

If you are interested in the role, please register your details, including a copy of your CV. Please note, while we try to respond to every candidate, the high volume of applications anticipated may make this impossible and we ask for your patience and understanding.