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- Tasks: Manage customer service queries and handle insurance claims in a dynamic environment.
- Company: Join a leading insurance management company with a focus on exceptional service.
- Benefits: Enjoy a competitive salary, hybrid work model, and private medical healthcare.
- Other info: Flexible working hours and opportunities for professional growth.
- Why this job: Make a real difference by helping customers navigate their insurance needs.
- Qualifications: Fluent in German and English with customer service experience preferred.
The predicted salary is between 27000 - 27000 £ per year.
Are you a fluent German speaker looking for a permanent Operations Advisor role in Newport? Join a leading insurance management company providing exceptional customer service and claims handling. This hybrid position offers Monday to Friday hours and a competitive salary of £27,000.
As an Operations Advisor, you will manage customer service queries, handle insurance claims, and liaise with customers, insurance brokers, and insurers. Your role is critical in delivering timely, accurate, and professional service to ensure customer satisfaction and uphold company standards.
Key Responsibilities:- Respond promptly to customer service inquiries in fluent German and English.
- Accurately record insurance details from customers, brokers, and insurers using internal systems.
- Manage high volumes of inbound calls and correspondence within agreed SLAs.
- Maintain strong relationships with customers, lessors, suppliers, and insurance partners.
- Handle complaints professionally, following company policies and complaint handling procedures.
- Support and mentor junior colleagues to uphold team performance and standards.
- Investigate insurance claims, collecting statements and documentation.
- Assess and verify coverage, estimate losses, and manage claim reserves.
- Notify insurers of claims exceeding delegated authority limits.
- Follow up proactively to obtain outstanding information and keep customers updated.
- Identify subrogation, recovery, and salvage opportunities where applicable.
- Fluent German and English language skills (verbal and written).
- Previous experience in customer service, preferably in insurance or claims handling.
- Strong communication and interpersonal skills.
- Ability to multitask, prioritise workloads, and work independently in a fast-paced environment.
- Excellent organisational skills with attention to detail.
- Conflict resolution and problem-solving capabilities.
- Flexibility to adapt to changing priorities and customer needs.
- Competitive salary of £27,000 per year.
- Hybrid working model based in Newport.
- Free on-site parking.
- Performance-related bonus scheme.
- 25 days annual leave with the option to buy or sell holidays.
- Private medical healthcare.
If you are an experienced German-speaking Operations Advisor seeking a challenging role in Newport, apply now!
Locations
Operations Advisor in Newport, Wales employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Advisor in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Operations Advisor role, and who knows? They might just have the inside scoop on openings or can refer you directly!
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. Focus on common questions related to customer service and claims handling, and make sure you can articulate your experience in both German and English.
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training, bring them up during interviews. This is your chance to shine and demonstrate how you can add value to the team at TieTalent.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Operations Advisor in Newport, Wales
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluent German and English, make sure to highlight your language proficiency right at the start. Use both languages in your application where appropriate to demonstrate your skills.
Tailor Your Experience: When detailing your previous roles, focus on customer service and claims handling experience. Use specific examples that showcase your ability to manage inquiries and resolve issues effectively.
Be Professional Yet Personable: In your written application, strike a balance between professionalism and a friendly tone. Remember, you’ll be dealing with customers, so showing your interpersonal skills can really set you apart.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at TieTalent
✨Brush Up on Your Language Skills
Since this role requires fluent German and English, make sure to practice both languages before the interview. Try to engage in conversations or even do mock interviews with a friend to boost your confidence.
✨Know the Company Inside Out
Research TieTalent and understand their values, mission, and the specifics of their customer service approach. This will help you tailor your answers and show that you're genuinely interested in the company.
✨Prepare for Common Scenarios
Think about potential customer service scenarios you might face as an Operations Advisor. Prepare examples from your past experience where you successfully handled complaints or managed claims, highlighting your problem-solving skills.
✨Showcase Your Organisational Skills
In a fast-paced environment, being organised is key. Be ready to discuss how you prioritise tasks and manage your workload effectively. You could even share specific tools or methods you use to stay on top of things.