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- Tasks: Join our team as a Medical Receptionist, handling appointments and patient interactions daily.
- Company: ProHealth Physicians is part of the Optum family, dedicated to community health and exceptional care.
- Benefits: Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a supportive environment.
- Why this job: Make a real impact in healthcare while working with a passionate team focused on community well-being.
- Qualifications: High School Diploma/GED required; customer service or receptionist experience preferred.
- Other info: Work full-time in Manchester, CT, with flexible hours and a commitment to diversity and inclusion.
Our recruiting team is hosting a virtual job fair.
If you are enthusiastic about making an impact in healthcare, learn more at our upcoming Virtual Job Fair, on June 17th, 12:00-2:00pm EDT .
Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.
ProHealth Physicians (Primary Care/Family Medicine) has an immediate opening for a friendly, patient focused and detail oriented Medical Receptionist to join our team.
Location: Full-time onsite 515 Middle Turnpike W, Manchester, CT. May be asked to float to local practices in the region for coverage.
Hours: Clinic is open 7 AM to 7 PM and rotating Saturdays from 8 AM to 12 PM. The hours for this role will likely be from 10:30 AM – 7 PM. Schedule to be determined upon hire.
Primary Responsibilities:
- Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth’s Appointment and Scheduling Guidelines. Consult a medical assistant or licensed clinician for clinical decision making whenever necessary
- Answer incoming and make outgoing calls regarding appointment requests, follow up, etc.
- Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
- Greet patients and conduct check-in process
- Monitor daily reminder call logs to reschedule appointments as needed
- Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
- Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to ProHealth cash control procedures
- Maintain knowledge of current OSHA and ProHealth policies
- Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
- Perform other duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED (or higher)
- 2+ years of customer service experience OR 1+ years of receptionist experience
Preferred Qualifications:
- Experience working with an electronic health record
- Knowledge of medical terminology
- Office administrative / Receptionist / clerical experience in a medical environment
- Customer service experience in retail, hospitality, etc.
- Knowledge of ICD – 10 and CPT coding
The salary range for this role is $ 16.00 to $ 28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Groupis a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
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Medical Receptionist - Manchester, CT employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist - Manchester, CT
✨Tip Number 1
Make sure to attend the virtual job fair on June 17th. This is a great opportunity to meet the recruiting team and ask questions about the Medical Receptionist role directly. Engaging with them can help you stand out from other candidates.
✨Tip Number 2
Familiarise yourself with ProHealth Physicians and their commitment to community health. Understanding their values and mission will allow you to tailor your conversation during the job fair, showing that you're genuinely interested in being part of their team.
✨Tip Number 3
Brush up on your knowledge of medical terminology and electronic health records (EHR). Being able to discuss these topics confidently during your interactions will demonstrate your readiness for the role and your ability to adapt quickly.
✨Tip Number 4
Prepare some thoughtful questions to ask during the job fair. Inquiring about the team dynamics, training opportunities, or how they handle patient interactions can show your enthusiasm and help you make a positive impression.
We think you need these skills to ace Medical Receptionist - Manchester, CT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and receptionist roles. Emphasise any experience you have in a medical environment or with electronic health records.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the healthcare field. Mention specific skills that align with the job description, such as attention to detail and teamwork.
Highlight Relevant Skills: In your application, clearly outline your skills related to appointment scheduling, communication, and customer service. Mention any knowledge of medical terminology or coding if applicable.
Prepare for the Virtual Job Fair: Since the recruiting team is hosting a virtual job fair, prepare questions and points to discuss about the role and the company. This will show your genuine interest and help you stand out.
How to prepare for a job interview at TieTalent
✨Show Your Enthusiasm for Healthcare
Make sure to express your passion for making a difference in healthcare during the interview. Share any relevant experiences that highlight your commitment to patient care and teamwork, as this aligns with the values of ProHealth Physicians.
✨Familiarise Yourself with Medical Terminology
Since the role requires knowledge of medical terminology, take some time to brush up on common terms and acronyms used in a medical setting. This will not only help you answer questions more confidently but also demonstrate your preparedness for the role.
✨Prepare for Customer Service Scenarios
Given the emphasis on customer service in this position, think of examples from your past experiences where you successfully handled difficult situations or provided exceptional service. Be ready to discuss these scenarios to showcase your skills.
✨Understand the Role of a Medical Receptionist
Research the primary responsibilities of a medical receptionist, such as scheduling appointments and managing patient records. Being knowledgeable about these tasks will allow you to ask insightful questions and show that you are serious about the position.
