Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients and data centers while monitoring daily operations and running control reports.
- Company: Join Bright Purple, a diverse and inclusive company focused on IT solutions.
- Benefits: Enjoy flexibility with 3 days remote work, health support, and career growth opportunities.
- Why this job: Be part of a close-knit team making an impact in B2B software support.
- Qualifications: Experience in ITIL B2B support, SQL Server, PowerShell, and strong client engagement skills required.
- Other info: This hybrid role includes a shift pattern and on-call rota with extra pay.
The predicted salary is between 34000 - 46000 £ per year.
Bright Purple are on the lookout for an experienced IT professional who has experience with B2B software application support to join our client’s Livingston office. You will be joining a close-knit Managed Services team who support operations both internally and externally.
As well as a competitive salary of £40,000 – £55,000 depending on experience, benefits include:
- Flexibility, work from home 3 days per week
- Employee health and wellbeing support
- Career progression opportunities
What you’ll be doing:
- Liaising with clients, customers and data centres
- Monitoring, checking, and completing daily processing and batch tasks
- Running control reports
- Supporting software and deploying applications
- Meet operational SLAs
What we are looking for:
- Experience working in a similar role, with knowledge of ITIL
- B2B support with strong client engagement skills
- Good knowledge of SQL Server and PowerShell
- Knowledge of Relational databases
- Able to work as part of a team, and communicate with people in the business and externally who are in other locations
This is a hybrid role, with two days per week being onsite in Livingston therefore we can only consider candidates who are within travelling distance. Please note this role also does include a shift pattern, as well as an on-call rota (with additional remuneration for this) which we are happy to go into further detail about.
Apply today for immediate consideration.
Bright Purple are an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
#J-18808-Ljbffr
Managed Service Analyst employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Service Analyst
✨Tip Number 1
Make sure to highlight your experience with B2B software application support during any conversations or interviews. This role requires strong client engagement skills, so be prepared to discuss specific examples of how you've successfully interacted with clients in the past.
✨Tip Number 2
Familiarize yourself with ITIL practices and be ready to discuss how you've applied them in previous roles. Understanding operational SLAs is crucial, so think of instances where you've met or exceeded these expectations.
✨Tip Number 3
Brush up on your SQL Server and PowerShell knowledge. Be prepared to answer technical questions or even demonstrate your skills, as this will show your readiness for the responsibilities of the role.
✨Tip Number 4
Since this is a hybrid role, emphasize your flexibility and ability to work both onsite and remotely. Discuss how you manage your time effectively and maintain communication with team members and clients across different locations.
We think you need these skills to ace Managed Service Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with B2B software application support, ITIL knowledge, and client engagement skills. Use specific examples that demonstrate your expertise in SQL Server and PowerShell.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Managed Service Analyst role. Mention how your background aligns with the responsibilities listed, such as monitoring daily processing and supporting software deployments.
Showcase Teamwork Skills: Since this role requires collaboration with both internal teams and external clients, emphasize your ability to work as part of a team. Provide examples of past experiences where you successfully communicated with diverse stakeholders.
Highlight Flexibility and Availability: Given the hybrid nature of the role and the shift pattern, make sure to mention your flexibility regarding working hours and your willingness to be on-call. This shows that you are prepared for the demands of the position.
How to prepare for a job interview at TieTalent
✨Showcase Your B2B Support Experience
Make sure to highlight your previous experience in B2B software application support. Be prepared to discuss specific examples of how you've successfully engaged with clients and resolved their issues.
✨Demonstrate Technical Knowledge
Since the role requires knowledge of SQL Server and PowerShell, brush up on these technologies. Be ready to answer technical questions or even solve problems on the spot to showcase your expertise.
✨Emphasize Team Collaboration
This position involves working closely with a Managed Services team. Share examples of how you've effectively collaborated with colleagues and communicated with external stakeholders in past roles.
✨Understand the Shift Pattern
Familiarize yourself with the shift pattern and on-call rota mentioned in the job description. Be prepared to discuss your flexibility and willingness to adapt to these requirements during the interview.
