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- Tasks: Manage a retirement lodge, coordinate activities, and provide excellent customer service.
- Company: Join Churchill Estates Management, a leading provider of retirement living accommodation.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives in a rewarding and supportive environment.
- Qualifications: Ideal for those with customer service experience and strong administration skills.
- Other info: Work Monday to Friday, 9am - 4pm, in a friendly and autonomous role.
The predicted salary is between 19286 - 19286 ÂŁ per year.
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- Salary: ÂŁ19,286 per annum, plus excellent benefits
- Hours: Monday to Friday, 9am – 4pm with a 1 hour lunch break, 30 hours per week
- Location: Daniels Lodge, 5 Montagu Rd, Highcliffe, Christchurch BH23 5JT
- Salary: ÂŁ19,286 per annum, plus excellent benefits
- Hours: Monday to Friday, 9am – 4pm with a 1 hour lunch break, 30 hours per week
- Location: Daniels Lodge, 5 Montagu Rd, Highcliffe, Christchurch BH23 5JT
About The Role
Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you\’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you\’ll be the trusted, \’go-to\’ person on-site and a \’friendly neighbour\’ for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more!
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About You
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work \’front of house\’ and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you\’ll have an outgoing and friendly personality with a love of people. You\’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you\’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How You\’ll Be Rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Colleague Introduction reward scheme
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About Us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH: Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.
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Lodge Manager employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lodge Manager
✨Tip Number 1
Familiarise yourself with the values of Churchill Estates Management, particularly their focus on Trust, Openness, Respect, Communication, and Honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with their culture.
✨Tip Number 2
Highlight any previous experience in customer service or administration, especially in retirement living or similar sectors. Be prepared to share specific examples of how you've positively impacted residents or clients in past roles.
✨Tip Number 3
Showcase your organisational skills by discussing any events or activities you've coordinated in previous jobs. This will demonstrate your ability to manage multiple tasks and create a vibrant community atmosphere for the Owners.
✨Tip Number 4
Prepare to discuss how you handle challenging situations with sensitivity and diplomacy. Providing examples of how you've maintained calm under pressure will illustrate your suitability for this autonomous role.
We think you need these skills to ace Lodge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, customer service, and any background in retirement living or hospitality. Use specific examples to demonstrate your skills in managing properties and providing excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with people and your commitment to providing a first-class customer experience. Mention how your personality aligns with the company's values of Trust, Openness, Respect, Communication, and Honesty.
Highlight Relevant Skills: In your application, emphasise your administrative skills, proficiency in Microsoft Office applications, and your ability to manage multiple tasks effectively. Provide examples of how you've successfully organised events or managed maintenance in previous roles.
Showcase Your Personality: Since this role requires a friendly and outgoing personality, make sure to convey your enthusiasm for working with residents. Share anecdotes that illustrate your ability to connect with people and handle situations with sensitivity and diplomacy.
How to prepare for a job interview at TieTalent
✨Show Your People Skills
As a Lodge Manager, you'll be working closely with residents. Make sure to highlight your experience in customer service and your ability to connect with people during the interview.
✨Demonstrate Your Organisational Skills
This role requires excellent administration skills. Be prepared to discuss how you've successfully managed schedules, events, or maintenance tasks in previous roles.
✨Emphasise Your Problem-Solving Abilities
You’ll need to handle various challenges independently. Share examples of how you've effectively resolved issues in past positions, showcasing your calmness under pressure.
✨Align with Company Values
Churchill Estates Management values Trust, Openness, Respect, Communication, and Honesty. Familiarise yourself with these values and think of ways you can embody them in your role as Lodge Manager.
