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- Tasks: Support cloud and on-premise IT systems, troubleshoot issues, and manage user accounts.
- Company: Join Apogee, a dynamic team passionate about cloud technology and IT excellence.
- Benefits: Enjoy flexible working options, including remote work two days a week.
- Why this job: Gain hands-on experience in a fast-paced environment focused on innovation and service.
- Qualifications: Entry-level position; familiarity with Azure and IT support is a plus.
- Other info: Quick application process – no need to repeat your CV!
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about cloud technology and keen to play a hands-on role in supporting modern IT environments? At Apogee, we are looking for a proactive IT Systems Support Engineer to join our dynamic internal IT team. This is a critical role focused on delivering high-quality support across our hybrid infrastructure - spanning both on-premise systems and a growing cloud environment.
You will be at the forefront of ensuring seamless access to IT services for users across the UK and Europe, with a particular emphasis on Microsoft 365, Azure, Entra ID (Azure AD), and virtualisation platforms. From managing user accounts and troubleshooting connectivity issues to supporting cloud migrations and monitoring system performance, you will help drive the effectiveness, security, and scalability of our IT operations.
This role offers a fantastic opportunity to deepen your experience with cloud technologies in a fast-paced, collaborative environment where innovation and service excellence go hand in hand. A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week.
Key Responsibilities- Install, update, and support end-user applications.
- Provide technical support for both cloud and on-premise infrastructure, including servers, networks, and applications.
- Configure new hardware and deploy computer accessories, ensuring operational readiness.
- Troubleshoot network faults across LAN, WAN, and WLAN environments.
- Manage user permissions using Active Directory and Microsoft Entra ID.
- Support communication platforms such as Microsoft Teams.
- Participate in system upgrades, migrations, and infrastructure projects.
- Monitor system performance, identify potential issues, and take proactive measures.
- Ensure compliance with IT policies, procedures, and security standards.
- Resolve IT service tickets promptly and effectively in accordance with SLAs.
- Provide on-call support as required.
Note: Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.
Our application form is quick and easy – no need to repeat your entire CV, we promise.
Nice-to-have skills- Azure
- Application Support
- WAN
- Active Directory
Location: Lincoln, England
Work experience: Systems Administrator, System Engineer, IT Consultant
Languages: English
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Technology, Information and Internet
IT Systems Support Engineer (Azure & Cloud Support) employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Support Engineer (Azure & Cloud Support)
✨Tip Number 1
Familiarise yourself with Azure and Microsoft 365, as these are key technologies for the role. Consider taking online courses or certifications to boost your knowledge and demonstrate your commitment to potential employers.
✨Tip Number 2
Network with professionals in the IT field, especially those working with cloud technologies. Join relevant forums or LinkedIn groups to engage in discussions and learn from others' experiences, which can give you insights into the role and company culture.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved IT issues, particularly in cloud environments. Having specific examples ready will showcase your problem-solving skills and hands-on experience during interviews.
✨Tip Number 4
Stay updated on the latest trends and developments in cloud technology. Being knowledgeable about current innovations can help you stand out during interviews and show that you're proactive about your professional growth.
We think you need these skills to ace IT Systems Support Engineer (Azure & Cloud Support)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the IT Systems Support Engineer position. Familiarise yourself with key technologies mentioned in the job description, such as Azure, Microsoft 365, and Active Directory.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your hands-on experience with cloud technologies and any previous roles in IT support or system administration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cloud technology and your proactive approach to IT support. Mention specific examples of how you've successfully resolved technical issues or contributed to IT projects in the past.
Follow Application Instructions: Ensure you complete the application form as instructed. Since TieTalent mentions that their application process is quick and easy, take advantage of this by providing concise and relevant information without repeating your entire CV.
How to prepare for a job interview at TieTalent
✨Show Your Passion for Cloud Technology
Make sure to express your enthusiasm for cloud technology during the interview. Discuss any relevant projects or experiences you've had with Azure, Microsoft 365, or other cloud platforms to demonstrate your genuine interest in the field.
✨Prepare for Technical Questions
Expect technical questions related to IT systems support, especially around troubleshooting and managing user accounts in Active Directory and Azure. Brush up on common issues and solutions to showcase your problem-solving skills.
✨Highlight Your Experience with Hybrid Infrastructure
Since the role involves both on-premise and cloud environments, be ready to discuss your experience with hybrid infrastructures. Share specific examples of how you've supported or managed systems in both settings.
✨Demonstrate Your Communication Skills
As you'll be supporting users across the UK and Europe, strong communication skills are essential. Practice explaining technical concepts in simple terms and be prepared to discuss how you handle user queries and support tickets effectively.
