Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support desktops, laptops, and smart devices while ensuring smooth IT operations.
- Company: Join a stable company in Thatcham, dedicated to excellent IT service delivery.
- Benefits: Enjoy a permanent position with good benefits and a supportive work environment.
- Why this job: Gain hands-on experience in IT support and develop your technical skills in a friendly team.
- Qualifications: 2+ years in service desk support with knowledge of Windows and Microsoft Office.
- Other info: Must have own transport; onsite work required Monday to Friday.
The predicted salary is between 24000 - 36000 £ per year.
IT Support Technician required to work in Thatcham. As this is a very rural area, you will need to have your own transport. This opportunity is working Monday to Friday onsite, 5 days a week.
Please note my client will not be able to sponsor you if you do need sponsoring. This includes Tier 4 Post Study Visas and Tier 2 General Visas too, as after expiry date you will need sponsoring.
Job Responsibilities:- Take responsibility for the smooth running of all desktops, laptops, tablets, smart devices, Operating Systems and applications, Internet cafés and other client-facing areas.
- Monitor the IT service desk in support of all client areas.
- Act as a point of escalation to troubleshoot and resolve issues as required.
- Create and maintain standard operating procedures, developing new procedures as required and ensure adherence.
- Provide support for all IT related projects and you will be required to work 1 Saturday in 3 and then 1 in 4 weekends - 9-1pm.
- 2 years + Proven Service Desk Support environment.
- Typically at least 2 years of technical delivery and support experience, in roles that require involvement and understanding of ITIL based service delivery.
- Knowledge of: Windows desktop administration; Microsoft Office suite; LAN/WAN maintenance; audio visual solutions and IT security.
- Familiar with remote assistance using prescribed tools such as TeamViewer and Teams.
Please send in your CV if you would like to know more and you live near to Thatcham. This is a very stable, solid permanent position with good benefits.
IT Support Technician employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows desktop administration and Microsoft Office suite. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Since this position requires you to work onsite in a rural area, make sure to highlight your transport arrangements in conversations or interviews. This shows that you're prepared and committed to the role, which can set you apart from other candidates.
✨Tip Number 3
Brush up on your ITIL knowledge and be ready to discuss how you've applied ITIL principles in your previous roles. This will help you align your experience with the expectations of the employer and show that you understand the importance of service delivery.
✨Tip Number 4
Prepare examples of how you've successfully resolved technical issues in a service desk environment. Being able to share specific instances where you've escalated problems or created standard operating procedures will illustrate your problem-solving skills and initiative.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly focusing on your 2+ years in a service desk environment. Include specific examples of troubleshooting and resolving issues, as well as any experience with ITIL-based service delivery.
Highlight Technical Skills: Clearly list your technical skills related to the job description, such as Windows desktop administration, Microsoft Office suite proficiency, and knowledge of LAN/WAN maintenance. Mention any experience with remote assistance tools like TeamViewer and Teams.
Craft a Strong Cover Letter: Write a cover letter that explains why you are a great fit for the IT Support Technician role. Emphasise your problem-solving abilities, your commitment to maintaining smooth IT operations, and your willingness to work weekends as required.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at TieTalent
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills listed in the job description. Brush up on your knowledge of Windows desktop administration, Microsoft Office suite, and LAN/WAN maintenance. Be ready to discuss your previous experiences in these areas.
✨Demonstrate Problem-Solving Skills
As an IT Support Technician, you'll need to troubleshoot issues effectively. Prepare examples of past challenges you've faced and how you resolved them. This will show your potential employer that you can handle the pressure of a service desk environment.
✨Familiarise Yourself with ITIL Practices
Since the role requires understanding of ITIL-based service delivery, make sure you know the basics of ITIL practices. Be prepared to discuss how you've applied these principles in your previous roles, as this will demonstrate your fit for the position.
✨Show Enthusiasm for the Role
Employers love candidates who are genuinely interested in the position. Research the company and express why you want to work there specifically. Highlight your passion for IT support and how you can contribute to their team.
