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For Companies At a Glance
- Tasks: Support users by logging incidents and providing quick IT solutions.
- Company: Join a leading biopharmaceutical company making a global impact.
- Benefits: Enjoy a contract role with potential for future opportunities.
- Why this job: Gain hands-on experience in IT support within a dynamic industry.
- Qualifications: Experience with iOS and Windows devices is a plus; customer service skills are essential.
- Other info: Follow our LinkedIn for more job updates and opportunities.
CK Group is recruiting for an IT Support Analyst to join a leading pharmaceutical company on a 3-month contract basis at their site in Welwyn Garden City.
Role Responsibilities:
- Log and track end users’ incidents, adhering to SLAs.
- Identify recurring issues and escalate these to relevant teams for investigation.
- Provide swift resolutions to IT queries and problems.
- Offer proactive, customer-focused, face-to-face onsite support.
Candidate Background:
- Experience with iOS devices (iPhone, iPad, Mac) and Windows hardware is beneficial.
- Experience in building and configuring computers for new starters and upgrades is advantageous.
- Previous experience in a face-to-face customer service environment is desirable.
Location: Welwyn Garden City, UK.
Application Process: Applicants must have the right to work in the UK. Please quote the job reference in all correspondence. This role is subject to a satisfactory DBS check.
If this role isn’t suitable, or you’re interested in exploring other opportunities, follow our LinkedIn page for the latest jobs and company news.
IT Support Analyst employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with the specific IT systems and software used by the pharmaceutical industry. Understanding the unique challenges faced in this sector can give you an edge during interviews.
✨Tip Number 2
Highlight your experience with iOS devices and Windows hardware in conversations or networking events. Being able to discuss your hands-on experience confidently can make a strong impression on potential employers.
✨Tip Number 3
Prepare for face-to-face interactions by practising your customer service skills. Role-playing common IT support scenarios can help you demonstrate your problem-solving abilities effectively during the interview.
✨Tip Number 4
Network with professionals in the pharmaceutical sector through LinkedIn or local meetups. Building connections can lead to valuable insights and potentially even referrals for the IT Support Analyst role.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and required skills for the IT Support Analyst position. Tailor your application to highlight relevant experience with iOS devices and customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience with IT support, particularly in face-to-face environments. Include specific examples of how you've resolved IT issues or provided customer support.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your familiarity with both iOS and Windows systems, and how your background aligns with the company's mission in biopharmaceuticals.
Follow Application Instructions: When applying, make sure to quote the job reference as specified in the application process. Double-check that all documents are attached and that your application is submitted through our website.
How to prepare for a job interview at TieTalent
✨Know Your Tech
Brush up on your knowledge of iOS devices and Windows hardware. Be prepared to discuss your experience with these systems, as they are crucial for the role.
✨Customer Service Skills
Highlight your previous experience in face-to-face customer service. Share specific examples of how you've resolved issues for users, showcasing your proactive approach.
✨Understand SLAs
Familiarise yourself with Service Level Agreements (SLAs) and how they impact IT support. Be ready to explain how you would ensure compliance with these standards in your work.
✨Problem-Solving Mindset
Prepare to discuss how you identify recurring issues and escalate them effectively. Think of examples where you've successfully resolved IT queries and improved processes.
