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- Tasks: Provide first-line IT support and assist users with software and hardware issues.
- Company: Join a well-established asset management firm based in Birmingham.
- Benefits: Enjoy a hybrid work model and potential travel opportunities.
- Why this job: Be part of a dynamic team, enhancing your tech skills while delivering excellent customer service.
- Qualifications: 2+ years in IT support with strong knowledge of Windows 10/11 and Microsoft 365 required.
- Other info: Opportunity for after-hours support and training provided.
The predicted salary is between 30000 - 42000 £ per year.
83zero are excited to be working with an established asset management based in Birmingham. We are looking for someone with a strong technical support background to provide assistance to end-users, ensuring smooth IT services and systems support across the business.
Key Responsibilities:
- Provide first-line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra.
- Log, track, and resolve incidents/service requests per ITIL best practices.
- Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
- Manage devices using Microsoft Intune.
- Maintain documentation of incidents and solutions.
- Deliver high-quality customer service and training.
Preferred Skills and Experience:
- Minimum 2 years in IT support/service desk role.
- Technical 1st/2nd line support experience, virtual and deskside.
- Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune.
- Strong problem-solving, communication, and customer service skills.
- Familiarity with ITIL processes and ticketing systems.
Additional Notes:
- Hybrid position, minimum 3-5 days per week in Birmingham.
- Monthly travel to London office.
- Possible after-hours or weekend support.
If you are open to a new opportunity, contact me today!
IT Service Desk Analyst employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Familiarise yourself with ITIL best practices, as this role emphasises logging and tracking incidents. Understanding these processes will not only help you in the interview but also demonstrate your commitment to quality service.
✨Tip Number 2
Brush up on your technical skills related to Windows 10/11 and Microsoft 365 applications. Being able to discuss specific troubleshooting scenarios or solutions during your conversation can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of examples where you've successfully resolved user issues or provided training, as this role requires delivering high-quality support to end-users.
✨Tip Number 4
Since this is a hybrid position, be ready to discuss your flexibility regarding working in Birmingham and travelling to London. Highlighting your adaptability can make a positive impression on the hiring team.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience, especially with Windows 10/11, Microsoft 365, and Azure/Entra. Use specific examples of how you've resolved issues in previous roles to demonstrate your problem-solving skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the IT Service Desk Analyst position. Mention your familiarity with ITIL processes and how you can contribute to delivering high-quality customer service. Be sure to align your skills with the key responsibilities outlined in the job description.
Showcase Relevant Experience: When detailing your work history, focus on your experience in first-line support and any specific achievements related to managing devices with Microsoft Intune or assisting users with Microsoft 365 applications. This will help you stand out as a strong candidate.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at TieTalent
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10/11, Microsoft 365, and Azure/Entra. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the responsibilities of the role.
✨Familiarise Yourself with ITIL Practices
Since the company values ITIL best practices, brush up on these principles before the interview. Be ready to explain how you have applied ITIL processes in your previous roles, particularly in incident management and service requests.
✨Emphasise Customer Service Skills
This role requires delivering high-quality customer service. Prepare to share examples of how you've successfully assisted users in the past, focusing on your communication skills and ability to train others on software applications.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT environment and team dynamics. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values.
