It Service Desk Analyst

Gateshead Full-Time No home office possible

About

We Put People First so you can Deliver Outstanding Service.

This is a great opportunity to join our IT team in the Gateshead office. As an IT Service Desk Analyst, you will assist and support the wider team in the administration of user services.

As IT Service Desk Analyst You Will

Administer and control all internal line of business software systems.
Maintain, update, and create administration documentation.
Administer and support IT assets and equipment, including iPads, laptops, and mobile phones, liaising with the external 3rd party Mobile Communications provider.
Troubleshoot network issues and liaise with network providers.
Take incoming calls and remotely support IT issues.
Support on IT projects as required.

As IT Service Desk Analyst You’ll Have

Good administrative background with the ability to perform general administrative activities.
Effective communication skills, including telephone and interpersonal communication.
Ability to manage conflicting demands and work across various levels of a diverse organization.
Strong team player with high attention to detail.
A problem solver with a logical and structured approach to work.

What We Offer You

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

Employee Ownership – You are part of our success!
33 days holiday (including bank holidays)
Company sick pay
Maternity and paternity leave support
24/7 GP access, plus mental health, wellness, financial, and legal support
Two paid volunteering days per year – Give back to a cause that matters to you
Exclusive perks and discounts – More than 250 deals available
Ongoing training and development – From apprenticeships to leadership programs
Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.