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For Companies At a Glance
- Tasks: Provide IT support and troubleshoot issues for Microsoft systems and networks.
- Company: Join TieTalent, a dynamic tech company in Manchester focused on innovative IT solutions.
- Benefits: Enjoy life assurance, generous leave, retail discounts, and a contributory pension scheme.
- Why this job: Be part of a fast-paced environment where your problem-solving skills make a real impact.
- Qualifications: Previous experience in IT support, strong knowledge of Active Directory, and good communication skills required.
- Other info: This is an entry-level, full-time role with opportunities for growth and development.
The predicted salary is between 23000 - 29000 £ per year.
Overview
Join to apply for the IT Service Desk Analyst 2nd Line role at TieTalent.
Role: IT Service Desk Analyst 2nd Line
Location: Manchester – M27 8UJ
Contract Type: Permanent
Hours: 9am – 5.30pm Monday – Friday
Salary: £27,000 – £35,000 DOE
Are you proactive, enjoy solving problems, and want to work in a fast-paced IT environment? We’d love to hear from you!
We are looking for an IT Service Desk Technician to join our team. In this role, you will be the main contact for all IT-related problems and requests. You will help both internal and external customers by providing technical support and advice, while logging and tracking all issues using our IT Service Management (ITSM) tool.
Responsibilities
- Provide IT support for Microsoft systems, Office 365, and mobile devices.
- Log and manage service tickets using the ITSM tool.
- Troubleshoot and resolve network issues (Wi-Fi, workstation setup).
- Manage user accounts and permissions in Active Directory.
- Support and maintain Office 365, Exchange, and SharePoint.
- Escalate complex issues to other teams when necessary.
About You
- Previous experience in a similar role.
- Positive attitude and self-motivated.
- Strong knowledge of Active Directory and Exchange.
- Experience troubleshooting networks and workstations.
- Familiarity with ITSM tools and customer service skills.
- Good communication and time management skills.
What We Can Offer You
- Life assurance
- Annual leave entitlement (starting with 20 – 25 days + bank holidays)
- Contributory pension scheme
- Share save scheme
- Paid volunteer day
- Long service recognition
- Eyecare voucher
- Retail discounts
- Family leave
- Employee assistance programme
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Technology, Information and Internet
Equal Opportunity
We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.
As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
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IT Service Desk Analyst 2nd Line employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst 2nd Line
✨Tip Number 1
Familiarise yourself with the specific ITSM tools mentioned in the job description. Being able to demonstrate your knowledge of these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for Microsoft systems and network issues. Prepare to discuss specific examples of how you've resolved similar problems in the past.
✨Tip Number 3
Showcase your customer service skills by preparing scenarios where you've successfully assisted users. Highlighting your ability to communicate effectively will be crucial in this role.
✨Tip Number 4
Research the company culture and values of TieTalent. Understanding their work environment can help you tailor your responses in the interview and show that you're a good fit for their team.
We think you need these skills to ace IT Service Desk Analyst 2nd Line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft systems, Office 365, and Active Directory. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and proactive attitude. Mention specific examples of how you've successfully resolved IT issues in the past, and express your enthusiasm for working in a fast-paced environment.
Highlight Technical Skills: In your application, emphasise your technical skills related to troubleshooting networks, managing user accounts, and using ITSM tools. This will show that you have the necessary expertise for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TieTalent
✨Know Your Technical Stuff
Make sure you're well-versed in Microsoft systems, Office 365, and Active Directory. Brush up on troubleshooting network issues and be ready to discuss your previous experiences with these technologies.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your problem-solving abilities. Think of specific examples where you've successfully resolved IT issues, as this role heavily relies on your capacity to troubleshoot effectively.
✨Familiarise Yourself with ITSM Tools
Since you'll be logging and managing service tickets, it’s crucial to understand how IT Service Management tools work. If you have experience with any specific tools, be sure to mention them during the interview.
✨Show Off Your Communication Skills
As you'll be interacting with both internal and external customers, strong communication skills are a must. Practice explaining technical concepts in simple terms, and be prepared to demonstrate your customer service approach.
