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- Tasks: Support IT applications and services, troubleshoot hardware/software issues, and manage desktop systems.
- Company: Join TieTalent, a dynamic tech company focused on innovative IT solutions.
- Benefits: Enjoy a temporary contract with potential for growth and hands-on experience in IT.
- Why this job: Gain valuable skills in a supportive environment while making a real impact on client operations.
- Qualifications: Ideal candidates are tech-savvy, have strong problem-solving skills, and relevant certifications.
- Other info: This role is perfect for entry-level applicants looking to kickstart their IT career.
The predicted salary is between 24000 - 36000 ÂŁ per year.
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About
Job description: Role: IT Repair Technician Location: 1 Wythall Green Way, Wythall, Birmingham B47 6WG Hours: 08:00 – 17:00 Monday – Friday, 1 hour lunch Contract type: Temporary Duration: 12 months Purpose: We are looking for a IT Repair Technician to work on site at one of our client’s facilities in Birmingham. The Repair Technician shall provide oversight to ensure that information systems and infrastructure are available in accordance with defined requirements, ensure established processes are followed and that requirements management practices are in place and conform to system standards. Taking direction from the Operations manager, the incumbent provides a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services. Main Duties & Responsibilities:
- You will be providing support onsite, via telephone, email and a Service Desk Platform, support of IT applications, products and services, configuring, installing, and securing computer hardware, software, servers and peripherals.
- Update the technical inventory database and tracking system to reflect current request status and builds an array of technical documentations.
- Research, analyse, pilot and repair complex computer hardware and software problems
- Manage desktop systems and their interaction with infrastructure including network, servers, identity management and other integrated technologies.
- Work is subject to general review and approvals of the supervisor(s).
- Highly driven and determined individual with excellent communication skills both written and verbal.
- Strong problem-solving skills
- Demonstratable and proven ability to work on own initiative with good organisational skills and self-drive.
- Exceptional customer service skills, with natural aptitude to consider impact to the customer.
- Understanding of Service and Network infrastructures
- Knowledgeable about current Microsoft Office Suites.
- Familiar with backup and anti-virus technologies, software deployment technologies (SCCM, Altiris, Ghost, any repackaging tools).
- Knowledgeable about basic networking (TCP/IP, DNS, routing, sub netting).
- Familiar with remote access technologies (VPN, dial-up, terminal services).
- Thorough understanding of hardware and peripherals with experience supporting Microsoft operating systems in a networked environment; Windows 7 and above.
- Experience and skill administering enterprise Microsoft SCCM.
- Ideally degree educated with relevant certifications (MCP, CCNA, etc.)
- Proven analytical, troubleshooting and problem solving skills.
- Previous technical support or junior system administrator experience If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS have signed the Armed Forces covenant and are a forces friendly employer. Job Type: Fixed term contract Contract length: 12 months Work Location: In person
About
Job description: Role: IT Repair Technician Location: 1 Wythall Green Way, Wythall, Birmingham B47 6WG Hours: 08:00 – 17:00 Monday – Friday, 1 hour lunch Contract type: Temporary Duration: 12 months Purpose: We are looking for a IT Repair Technician to work on site at one of our client’s facilities in Birmingham. The Repair Technician shall provide oversight to ensure that information systems and infrastructure are available in accordance with defined requirements, ensure established processes are followed and that requirements management practices are in place and conform to system standards. Taking direction from the Operations manager, the incumbent provides a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services. Main Duties & Responsibilities:
- You will be providing support onsite, via telephone, email and a Service Desk Platform, support of IT applications, products and services, configuring, installing, and securing computer hardware, software, servers and peripherals.
- Update the technical inventory database and tracking system to reflect current request status and builds an array of technical documentations.
- Research, analyse, pilot and repair complex computer hardware and software problems
- Manage desktop systems and their interaction with infrastructure including network, servers, identity management and other integrated technologies.
- Work is subject to general review and approvals of the supervisor(s).
- Always provide excellent customer service Knowledge, Skills & Experience:
- Highly driven and determined individual with excellent communication skills both written and verbal.
- Strong problem-solving skills
- Demonstratable and proven ability to work on own initiative with good organisational skills and self-drive.
- Exceptional customer service skills, with natural aptitude to consider impact to the customer.
- Understanding of Service and Network infrastructures
- Knowledgeable about current Microsoft Office Suites.
- Familiar with backup and anti-virus technologies, software deployment technologies (SCCM, Altiris, Ghost, any repackaging tools).
- Knowledgeable about basic networking (TCP/IP, DNS, routing, sub netting).
- Familiar with remote access technologies (VPN, dial-up, terminal services).
- Thorough understanding of hardware and peripherals with experience supporting Microsoft operating systems in a networked environment; Windows 7 and above.
- Experience and skill administering enterprise Microsoft SCCM.
- Ideally degree educated with relevant certifications (MCP, CCNA, etc.)
- Proven analytical, troubleshooting and problem solving skills.
- Previous technical support or junior system administrator experience If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS have signed the Armed Forces covenant and are a forces friendly employer. Job Type: Fixed term contract Contract length: 12 months Work Location: In person
Nice-to-have skills
- DNS
- Routing
- TCP/IP
- VPN
- Birmingham, England, United Kingdom
Work experience
- Database Administrator
- System Engineer
- Systems Administrator
Languages
- English
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Temporary
Job function
-
Job function
Information Technology
-
Industries
Technology, Information and Internet
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IT Repair Technician employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Repair Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SCCM, TCP/IP, and Windows operating systems. Being able to discuss these tools confidently during an interview will show your technical competence.
✨Tip Number 2
Highlight your customer service skills in conversations or interviews. Since the role emphasises exceptional customer service, sharing examples of how you've successfully resolved issues for clients can set you apart from other candidates.
✨Tip Number 3
Prepare to demonstrate your problem-solving abilities. Think of specific instances where you've tackled complex IT issues, as this will showcase your analytical skills and ability to work independently, which are crucial for this role.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace IT Repair Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description for the IT Repair Technician role. Focus on your technical support experience, problem-solving skills, and familiarity with Microsoft operating systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the team at TieTalent.
Highlight Relevant Certifications: If you have any certifications like MCP or CCNA, make sure to include them prominently in your application. This will demonstrate your commitment to the field and your qualifications for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TieTalent
✨Showcase Your Technical Skills
Make sure to highlight your experience with hardware and software troubleshooting, especially with Microsoft operating systems. Be prepared to discuss specific examples of problems you've solved in the past.
✨Demonstrate Customer Service Excellence
Since this role involves direct interaction with clients, emphasise your customer service skills. Share instances where you went above and beyond to assist a customer or resolve an issue.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of backup and anti-virus technologies, as well as software deployment tools like SCCM. Being able to discuss these technologies confidently will show your preparedness for the role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues. Practice articulating your thought process and problem-solving strategies, as this will demonstrate your analytical skills.
