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For Companies At a Glance
- Tasks: Provide IT support and troubleshoot issues for office and remote users.
- Company: Join a leading organisation with a vibrant and expanding team.
- Benefits: Enjoy a competitive salary, excellent working environment, and progression opportunities.
- Why this job: Gain hands-on experience with top tech platforms and make a real impact.
- Qualifications: Self-starter with strong communication skills and a knack for problem-solving.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
The predicted salary is between 21000 - 30000 £ per year.
Overview
IT Engineer – Worksop – £26,500. A leading organisation is seeking an enthusiastic IT Engineer to join their growing team. This is a fantastic opportunity to join a successful and expanding business, acting as the first point of contact for IT support across office and remote users. You’ll gain hands-on experience with platforms like Amazon Connect, SharePoint, and Azure, with full training and mentoring provided.
Benefits
- Competitive salary
- Excellent working environment
- Progression opportunities
- Westfield health
Responsibilities
- Manage technical support queues from triage through to resolution, ensuring compliance with SLA response and resolution times.
- Troubleshoot, diagnose, and resolve hardware, software, and system-related issues.
- Act as a key liaison with third parties and government systems to escalate and resolve operational IT issues.
- Oversee endpoint management, including policy enforcement, configuration, application deployment, and Windows OOBE imaging.
- Administer virtual endpoints and assets within a cloud-hosted infrastructure.
- Perform patching and vulnerability management across operating systems, firmware, networks, and business-critical applications.
- Support staff onboarding and offboarding processes, ensuring smooth IT access setup and deactivation.
- Manage licensing, user accounts, and group permissions within Microsoft 365.
- Proactively monitor system health, conduct Level 1-3 incident analysis, and escalate identified cyber security risks.
- Participate in incident management activities, including major incident response calls, adhering to ITIL support practices.
- Maintain and enhance network infrastructure, ensuring optimal performance and security.
- Identify and implement automation opportunities to improve IT processes and end-user experience.
- Ensure compliance with IT security policies, ISO 27001 standards, and cyber insurance obligations.
Qualifications
- A self-starter with the ability to manage issues through the full lifecycle from triage to resolution.
- Strong verbal and written communication skills, with a proactive approach to user support.
- Analytical mindset with the ability to identify trends, recurring problems, and provide effective solutions.
- Solid understanding of Office 365 applications, Azure Active Directory, and Intune administration.
- Knowledge of Cisco infrastructure tools and fundamental networking principles.
- Awareness of ITIL support frameworks and cloud computing environments.
- Knowledge of ISO 27001 Information Security standards or equivalent frameworks is beneficial.
If you are interested in this IT Engineer opportunity, please click \’apply now.\’
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IT Engineer employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT field. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your hands-on experience with platforms like Azure and SharePoint, making you stand out to potential employers.
✨Tip Number 3
Prepare for interviews by practising common IT scenarios. Brush up on troubleshooting techniques and be ready to discuss how you've resolved issues in the past. This will show that you're not just book-smart but also have practical experience.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Engineer role. Highlight your experience with platforms like Azure and Office 365, and don’t forget to mention any relevant ITIL knowledge. We want to see how you fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've tackled IT issues in the past, and let us know why you're excited about joining StudySmarter.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and don’t hesitate to showcase your proactive approach to user support. We love a good communicator!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy – just click 'apply now'!
How to prepare for a job interview at TieTalent
✨Know Your Tech
Make sure you brush up on your knowledge of platforms like Amazon Connect, SharePoint, and Azure. Familiarise yourself with their functionalities and how they relate to the role. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully troubleshot and resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical mindset and ability to manage issues from triage to resolution.
✨Communicate Clearly
Strong verbal and written communication skills are key for this role. Practice explaining technical concepts in simple terms, as you'll need to support users who may not be tech-savvy. Clear communication can set you apart from other candidates.
✨Understand ITIL and Security Standards
Familiarise yourself with ITIL support frameworks and ISO 27001 standards. Be prepared to discuss how these frameworks apply to the role and why they are important for maintaining optimal performance and security in IT operations.
