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- Tasks: Join our IT team to support tech systems and assist users daily.
- Company: Bramah Recruitment connects talent with dynamic companies in West London.
- Benefits: Gain hands-on experience, flexible hours, and potential for remote work.
- Why this job: Perfect for tech enthusiasts wanting to grow in a supportive environment.
- Qualifications: 1 year of first-line support experience and strong Microsoft Office skills required.
- Other info: Opportunity to contribute to automation projects and software development.
The predicted salary is between 28800 - 43200 £ per year.
Role Overview: Bramah Recruitment is seeking a motivated and detail-oriented individual to join a dynamic IT team for a client based in West London. As an Entry-Level IT Support Associate, you will play a hands-on role in supporting the technological environment, assisting with daily tasks, and ensuring all systems operate smoothly both internally and for client users.
Responsibilities:
- Provide Technical Assistance: Respond to IT support requests, troubleshoot hardware and software issues, and escalate complex problems as needed.
- Maintain IT Equipment & Systems: Track and organize company devices (e.g., laptops, phones), assist with software installations, and ensure proper setup for users.
- Support Budget Tracking: Assist in organizing IT expense records and contribute to maintaining accurate financial information.
- Update IT Documentation: Help create and maintain user guides, how-to documents, and internal IT policies to support team knowledge and onboarding.
- Contribute to Automation Projects: Participate in small projects aimed at improving efficiency through automation of routine IT tasks.
- Assist with Software Projects: Support aspects of software development projects, such as gathering feedback, facilitating user adoption of new tools, and assisting with testing and training.
Skills:
- At least 1 year of experience in a similar first-line support role.
- Foundational knowledge of computing systems and networking.
- Strong experience with Microsoft Office.
- Excellent written and verbal communication skills, with the ability to manage stakeholder relationships.
- Previous troubleshooting experience in a tech environment.
- Ability to work independently, using initiative to solve problems effectively.
IT Assistant employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Assistant
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Knowing how to use ticketing systems or remote desktop applications can give you an edge during the interview process.
✨Tip Number 2
Brush up on your troubleshooting skills. Be prepared to discuss specific examples of how you've resolved technical issues in the past, as this will demonstrate your hands-on experience.
✨Tip Number 3
Network with professionals in the IT field. Attend local tech meetups or online forums to connect with others who might provide insights or even referrals for the position.
✨Tip Number 4
Stay updated on the latest trends in IT support and automation. Showing that you're proactive about learning new technologies can set you apart from other candidates.
We think you need these skills to ace IT Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your troubleshooting skills, familiarity with Microsoft Office, and any previous experience in a tech environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and how your skills align with the responsibilities listed. Mention specific examples of how you've provided technical assistance or contributed to IT projects in the past.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you demonstrate your written and verbal communication abilities in both your CV and cover letter. Use clear and concise language to convey your points.
Showcase Initiative: In your application, provide examples of how you've taken initiative in previous roles, whether it was solving a problem independently or contributing to process improvements. This will show your potential to thrive in a dynamic IT team.
How to prepare for a job interview at TieTalent
✨Showcase Your Technical Skills
Be prepared to discuss your experience with troubleshooting hardware and software issues. Highlight specific examples where you've successfully resolved technical problems, as this will demonstrate your capability in a first-line support role.
✨Demonstrate Communication Skills
Since the role requires excellent written and verbal communication, practice explaining technical concepts in simple terms. This will show that you can effectively manage stakeholder relationships and assist users who may not be tech-savvy.
✨Familiarise Yourself with IT Documentation
Understand the importance of maintaining user guides and internal IT policies. Be ready to discuss how you would contribute to creating and updating these documents, as this is a key responsibility in the role.
✨Express Interest in Automation Projects
Mention any previous experience or ideas you have regarding automation in IT tasks. Showing enthusiasm for improving efficiency through automation will align well with the company's goals and demonstrate your proactive approach.
