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For Companies At a Glance
- Tasks: Join our Service Desk team to assist with IT support tasks and customer service.
- Company: AAG IT is an award-winning IT support provider, helping businesses across the UK since 2009.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and a friendly working environment.
- Why this job: Kickstart your IT career with hands-on experience and full training from industry experts.
- Qualifications: GCSE Grade 5 in English and Grade 4 in Maths required; passion for IT is essential.
- Other info: Full-time apprenticeship with opportunities for progression and social events.
The predicted salary is between 13000 - 18000 £ per year.
Overview
AAG IT, an award-winning business IT support provider, is offering an exciting opportunity for an enthusiastic individual to join their Service Desk team as an IT Apprentice. Founded in 2009 and headquartered in Chesterfield with additional offices in London, Manchester, and Sheffield, AAG supports businesses across the UK with tailored IT solutions, including proactive network monitoring, cyber security, cloud services, and 24/7 managed IT support.
Responsibilities
- Assist with password resets, hardware configuration, antivirus setup, and endpoint protection installation under supervision.
- Support the implementation of multi-factor authentication and group policy application while following internal procedures.
- Accurately log support requests using Autotask and escalate issues according to SLA requirements and technical complexity.
- Communicate with users via phone, email, messaging, and video calls, delivering clear and professional customer service.
- Use internal documentation and knowledge bases to perform basic troubleshooting and assist senior technicians with complex tasks.
- Configure and test new IT equipment including desktops, peripherals, routers, and software such as Microsoft Office and operating systems.
- Gain foundational knowledge in networking, cloud services (e.g., Microsoft 365), and be introduced to tools like TeamViewer and basic scripting over time.
Full training and support will be provided by your workplace mentor and from the Baltic team.
What you’ll study
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. You\’ll get hands-on experience in all areas of technical support, from configuring devices to supporting software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you\’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
Training & Hours
You\’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
Eligibility & Application
To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with AAG IT. If your application is successful, one of our recruitment consultants will be in touch to discuss your application further.
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
Wage & Benefits
- £15,500 per annum
- Monday to Friday 8am till 6pm
- 37.5 hours per week
- 25 days annual leave plus bank holidays
- Pension scheme
- Company social events
- Friendly working environment
- Great internal progression opportunities following the apprenticeship
Required Qualities, Skills and Knowledge
- Must have a Full UK Driving license and access to a car
- Good communication and telephone skills
- Can work well within a team and independently
- Passion for IT
- GCSE Grade 5 in English and grade 4 in Maths is required for this role
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IT Apprenticeship employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprenticeship
✨Tip Number 1
Familiarise yourself with the tools and technologies mentioned in the job description, such as Microsoft 365, TeamViewer, and basic scripting. This will not only boost your confidence but also show your genuine interest in the role during any interviews.
✨Tip Number 2
Practice your communication skills, as you'll be interacting with users via various channels. Consider role-playing scenarios with friends or family to enhance your ability to deliver clear and professional customer service.
✨Tip Number 3
Research AAG IT and their services thoroughly. Understanding their approach to IT support and their company culture will help you tailor your conversations and demonstrate that you're a good fit for their team.
✨Tip Number 4
Network with current or former apprentices from AAG IT if possible. They can provide valuable insights into the apprenticeship experience and may even share tips on how to stand out during the application process.
We think you need these skills to ace IT Apprenticeship
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the responsibilities of the IT Apprenticeship. Emphasise any previous IT-related work, projects, or coursework.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Clearly outline what you hope to gain from the apprenticeship and how your background makes you a suitable candidate.
Showcase Communication Skills: Since the role involves communicating with users, demonstrate your communication skills in both your CV and cover letter. Use clear and professional language, and consider including examples of past experiences where you effectively communicated technical information.
Highlight Relevant Qualifications: Mention your GCSE results, particularly in English and Maths, as these are required for the role. If you have any additional certifications or courses related to IT, be sure to include those as well.
How to prepare for a job interview at TieTalent
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that demonstrate your interest in IT, as this will show the interviewer that you're genuinely excited about the apprenticeship.
✨Prepare for Technical Questions
Since the role involves technical support, be ready to answer questions related to basic IT concepts. Brush up on topics like hardware configuration, antivirus setup, and networking fundamentals to showcase your foundational knowledge.
✨Demonstrate Communication Skills
As you'll be communicating with users via various channels, practice articulating your thoughts clearly and professionally. Consider doing mock interviews with friends or family to refine your communication style.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the company culture, training opportunities, or the specific responsibilities of the role. This shows your interest in the position and helps you determine if it's the right fit for you.
