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For Companies At a Glance
- Tasks: Lead product strategy and ensure top-notch delivery for tech products.
- Company: Join a dynamic team focused on innovative tech solutions.
- Benefits: Enjoy flexible work options and a collaborative environment.
- Why this job: Shape the future of tech while driving customer success and engagement.
- Qualifications: Strong leadership in tech, agile methodologies, and project management experience required.
- Other info: Opportunity to make a real impact in a fast-paced B2B environment.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for a Head of Product & Services – you will be responsible for ensuring the clients’ tech products are designed, delivered, and supported to the highest standards. This role focuses on aligning the business product strategy with operational excellence, ensuring that delivery processes are efficient & agile. Leading cross-functional teams across product management, delivery, and customer operations, this role ensures that product road-maps are executed effectively, and customer onboarding is smooth!
Role Overview:
- Define & execute the product vision and strategy for the customer.
- Lead the creation of a strategic product road-map.
- Prioritize features & initiatives based on customer insights & market trends.
- Oversee the planning, execution, risk management & quality assurance of all products & releases.
- Implement and refine agile best practices & framework.
- Manage the product strategy & execution, ensuring client & stakeholders are aligned and informed.
- Own the end-to-end customer onboarding, journey & engagement.
- Oversee performance of the 24/7 support team, ensuring SLAs, response times, and resolution targets are met & improved.
Required:
- Strong leadership and team management skills, with experience leading cross-functional tech/IT teams.
- Previous experience managing product delivery in complex and fast-paced B2B – Digital/Tech/IT environments.
- In-depth understanding of Agile and other product development methodologies.
- Strong problem-solving skills & the ability to navigate challenges & drive outcomes.
- Project management skills, with the ability to manage multiple initiatives simultaneously.
Please share your CV and we can have a call.
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Head of Product & Service employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Product & Service
✨Tip Number 1
Familiarize yourself with Agile methodologies and best practices, as this role emphasizes their implementation. Consider obtaining certifications or attending workshops to deepen your understanding, which can set you apart during the interview process.
✨Tip Number 2
Showcase your leadership experience by preparing specific examples of how you've successfully led cross-functional teams in the past. Highlight any challenges you faced and how you navigated them to achieve positive outcomes.
✨Tip Number 3
Research our company’s product offerings and customer feedback to understand our market position. This knowledge will help you align your vision with our goals and demonstrate your commitment to enhancing our product strategy.
✨Tip Number 4
Prepare to discuss your approach to managing customer onboarding and engagement. Think about innovative strategies you've implemented in previous roles that improved customer satisfaction and retention, as this is a key focus for us.
We think you need these skills to ace Head of Product & Service
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Head of Product & Services position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in product management, team leadership, and agile methodologies. Use specific examples that demonstrate your ability to lead cross-functional teams and manage product delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for product strategy and customer engagement. Mention how your previous experiences have prepared you for this role and how you can contribute to the company's success.
Highlight Problem-Solving Skills: In your application, emphasize your strong problem-solving skills and provide examples of how you've navigated challenges in fast-paced environments. This will show your capability to drive outcomes effectively.
How to prepare for a job interview at TieTalent
✨Showcase Your Leadership Skills
As a Head of Product & Services, strong leadership is key. Be prepared to share specific examples of how you've successfully led cross-functional teams in the past, highlighting your ability to inspire and manage diverse groups.
✨Demonstrate Agile Expertise
Since the role emphasizes Agile methodologies, come ready to discuss your experience with Agile practices. Share how you've implemented these frameworks in previous roles and the impact they had on product delivery and team efficiency.
✨Align with Business Strategy
Understand the company's product strategy and be ready to discuss how you can align it with operational excellence. Prepare insights on how you would prioritize features based on customer feedback and market trends.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving skills. Think of challenges you've encountered in product management and how you navigated them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
