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- Tasks: Provide 1st and 2nd line IT support for users and troubleshoot various systems.
- Company: Join a dynamic tech team at TieTalent in Gravesend.
- Benefits: Enjoy a competitive salary, 20 days holiday, and a pension scheme.
- Why this job: Kickstart your IT career with hands-on experience in a supportive environment.
- Qualifications: Experience in 1st/2nd line support and knowledge of Microsoft 365 and Windows Server.
- Other info: Full-time role with excellent growth opportunities in the tech industry.
The predicted salary is between 30000 - 35000 £ per year.
About the role:
1st/2nd Line IT Support Engineer
Salary: £30,000 - £35,000 depending upon experience
Location: Gravesend
Type: Permanent / Monday – Friday 37.5 hour working week
Do you have experience of working within 1st/2nd line IT support? Do you have experience supporting Windows Server environments (2016/2019/2022)?
Attega Group is currently partnering exclusively with our client in recruiting an IT Support Engineer to join the team. We are seeking a proactive and technically skilled 1st/2nd Line IT Support Engineer to join our dynamic IT team. The ideal candidate will have strong experience supporting Microsoft 365 environments, Windows Server, and Azure, with a working knowledge of Datto RMM and a solid grounding in cyber security best practices. You will be the first point of contact for end-user support issues while also assisting with escalations and infrastructure-related tasks.
In return, our client is offering a salary of up to £35,000 depending on experience P/A, plus additional company benefits (20 days holiday, company pension scheme). This is a full-time, permanent position working Monday – Friday 09:00 – 17:00.
Main Duties:
- Provide 1st and 2nd Line Support for Users Across Desktop, Mobile, and Infrastructure Systems.
- Troubleshoot and Resolve Issues Related to Microsoft 365, Including Exchange Online, Teams, SharePoint, and OneDrive.
- Support and Maintain Windows Server Environments (AD, DNS, DHCP, Group Policy).
- Assist in Managing and Supporting Azure Cloud Services (VMs, Microsoft Intune).
- Implement and Support Basic Cyber Security Measures Including Endpoint Protection, MFA, and Security Policies.
- Assist with User Onboarding/Offboarding, Hardware Setup, and Software Deployment.
- Document Procedures and Maintain IT Asset Records.
The Ideal Candidate:
- Proven experience in a 1st or 2nd line support role.
- Strong proficiency with Microsoft 365 administration.
- Experience supporting Windows Server environments (2016/2019/2022).
- Familiarity with Microsoft Azure services and administration.
- Understanding of cyber security principles and tools (e.g., antivirus, firewalls, MFA).
- Knowledge of networking fundamentals (TCP/IP, VPNs, DNS, DHCP).
For more information on our IT Support Engineer, please contact Liz in the Attega Group offices today.
IT Support Engineer in Gravesend employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Gravesend
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your troubleshooting skills. Be ready to showcase your knowledge of Microsoft 365, Windows Server, and Azure during the interview.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that IT Support Engineer role. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace IT Support Engineer in Gravesend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 1st/2nd line support and the specific technologies mentioned in the job description. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about IT support and how your background makes you a great fit for our team. Be genuine and let your personality shine through!
Showcase Relevant Experience: When detailing your work history, focus on your experience with Microsoft 365, Windows Server, and Azure. We love seeing concrete examples of how you've tackled challenges in previous roles.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It helps us keep track of your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at TieTalent
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows Server environments, and Azure. Be ready to discuss specific experiences you've had with these technologies, as well as any troubleshooting you've done. This will show that you're not just familiar with the tools but can also handle real-world issues.
✨Prepare for Common Scenarios
Think about common support scenarios you might face in a 1st/2nd line role. Prepare to explain how you would troubleshoot issues related to Exchange Online or Teams. Practising these scenarios can help you articulate your thought process during the interview.
✨Show Off Your Cyber Security Knowledge
Since cyber security is a key part of the role, be prepared to discuss basic measures like endpoint protection and multi-factor authentication. Share any relevant experiences where you implemented security policies or dealt with security incidents.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how they handle escalations. This shows your interest in the role and helps you gauge if it's the right fit for you.