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- Tasks: Support ERP systems and resolve queries in a dynamic IT environment.
- Company: Join a leading tech company with a collaborative culture.
- Benefits: Competitive salary, bonus scheme, generous leave, and wellness support.
- Other info: Opportunities for internal promotion and professional development.
- Why this job: Gain exposure to diverse technologies and make a real impact.
- Qualifications: Experience in ERP support and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for a Systems Support Analyst to join our Glasgow Head Office to support the business with all ERP (Infor 3) related queries, including resolving issues in-house and escalating to our third-party support providers. The role of Systems Support Analyst will involve working closely with the ERP/Applications Development team to analyse internal processes, provide solutions and the associated documentation. Our busy IT Team work within defined business wide SLAs and the Systems Support Analyst will be responsible for managing and resolving support calls whilst supporting Cisco Call Manager.
We are interested in hearing from highly motivated candidates who are looking to gain exposure to a wide range of technologies. Successful candidates must demonstrate the following:
- Significant experience supporting ERP systems within a helpdesk environment.
- Experience with Infor CloudSuite is desirable.
- Experience supporting a geographically diverse userbase.
- Effective communication skills and the ability to engage with a variety of internal and external stakeholders is essential.
- Ability to work effectively under pressure whilst meeting tight deadlines.
- Strong analytical and problem-solving skills with a methodical approach to workload.
As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
If you think you fit the profile we would love to hear from you! All you have to do is upload your CV and complete our short application form and we can take it from there.
Applications Support in England employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support in England
✨Tip Number 1
Network like a pro! Reach out to current employees at TieTalent on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your ERP knowledge, especially Infor CloudSuite. We want to see that you're not just a candidate, but someone who’s genuinely interested in the role and the tech behind it.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've tackled tough issues in a helpdesk environment. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for motivated individuals ready to join our awesome team.
We think you need these skills to ace Applications Support in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ERP systems and any relevant support roles. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Applications Support role and how your background makes you a perfect fit for our team. Keep it friendly and professional!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with effective solutions, especially in a busy IT environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy! Just upload your CV and fill out the short application form. We can’t wait to see what you bring to the table!
How to prepare for a job interview at TieTalent
✨Know Your ERP Systems
Make sure you brush up on your knowledge of ERP systems, especially Infor CloudSuite if you can. Be ready to discuss your previous experiences supporting these systems and how you've resolved issues in a helpdesk environment.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex problems in the past. Think about situations where you had to analyse internal processes and provide effective solutions, as this will demonstrate your analytical skills.
✨Communicate Effectively
Since the role involves engaging with various stakeholders, practice articulating your thoughts clearly. You might want to prepare for questions that assess your communication style and how you handle pressure while meeting tight deadlines.
✨Familiarise Yourself with the Company Culture
Research TieTalent and their values. Understanding their commitment to employee development and internal promotion can help you align your answers with what they’re looking for in a candidate. Show enthusiasm for being part of a team that values growth!