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For Companies At a Glance
- Tasks: Support customers with fuel injection test equipment via phone, email, and Teams.
- Company: Join TieTalent, a well-established automotive company leading in technology.
- Benefits: Enjoy an uncapped yearly bonus, attractive pension scheme, and on-call pay.
- Why this job: Be part of a skilled team, solve technical issues, and make an impact in the automotive industry.
- Qualifications: Strong electronics background, good customer service skills, and ideally experience as a maintenance engineer.
- Other info: Office-based role with flexible hours and a half-day on Fridays.
The predicted salary is between 35000 - 38500 £ per year.
Overview
Electrical Engineer – Technical Support role at TieTalent.
Location: office-based (Monday-Friday, with a half-day on Friday). ASAP start.
Salary: £35,000-£38,500 + Yearly Bonus.
An automotive company that is well established in its field. You will provide phone, email and Teams support for the maintenance of Petrol/Diesel Fuel Injection test equipment. Hydrogen Fuel testing equipment is on the horizon.
You will be eligible for an uncapped yearly bonus (last year paid at 18%). This is dependent on personal and company performance. You will also be enrolled in an attractive pension scheme. The role is Monday to Friday, 8:00-16:30 (8:00-13:30 on Friday).
Responsibilities
- Be fault-finding technical issues and guiding technicians through complex diagnostics to a fast resolution.
- Provide phone, email and Teams support for the maintenance of fuel injection test equipment.
- Communicate with customers via telephone, video call, live chat and email, delivering strong customer service.
- Work in a small team with three customer support technicians, a field service technician and the customer support manager; report to the manager.
- Some on-call work will be required; on-call compensation is provided in addition to salary.
Qualifications
- Strong electronics background with some mechanical understanding.
- Good customer service skills and ability to communicate with customers across multiple channels.
- Ideally an ex-maintenance or field engineer transitioning to a desk-based position.
Working hours
Monday-Thursday: 8:00-16:30; Friday: 8:00-13:30.
Team and reporting
You will be working within a small but skilled team made up of three customer support technicians, a field service technician and the customer support manager to whom you will report.
Compensation and benefits
- Uncapped yearly bonus (last year 18%), based on personal and company performance.
- Attractive pension scheme.
- On-call pay for on-call work.
Applications
Please apply to be contacted by Jack with more information.
Job details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Engineering and Information Technology
- Industries: Technology, Information and Internet
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Electrical Engineer - Technical Support employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electrical Engineer - Technical Support
✨Tip Number 1
Familiarise yourself with the specific fuel injection test equipment mentioned in the job description. Understanding the technical aspects and common issues can help you stand out during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in a technical support context. Be prepared to discuss how you've effectively communicated complex information to customers in the past.
✨Tip Number 3
Network with professionals in the automotive and engineering sectors. Engaging with industry groups or forums can provide insights and potentially lead to referrals for the role.
✨Tip Number 4
Prepare for potential on-call scenarios by thinking through how you would handle urgent technical issues outside of regular hours. This shows your commitment and readiness for the role.
We think you need these skills to ace Electrical Engineer - Technical Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Electrical Engineer - Technical Support position. Understand the responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in technical support or customer service roles, especially if you have a background in electronics or mechanical understanding. Mention specific examples of fault-finding and diagnostics you've performed.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the automotive industry. Address how your skills align with the company's needs and express your enthusiasm for working in a team environment.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a technical support role.
How to prepare for a job interview at TieTalent
✨Showcase Your Technical Knowledge
Make sure to brush up on your electronics and mechanical understanding. Be prepared to discuss specific technical issues you've encountered in the past and how you resolved them, especially related to fuel injection systems.
✨Demonstrate Strong Communication Skills
Since the role involves providing support via phone, email, and Teams, practice articulating complex technical concepts in a simple manner. Think of examples where you've successfully communicated with customers or team members to resolve issues.
✨Highlight Customer Service Experience
Prepare to discuss your previous customer service roles or experiences. Emphasise your ability to handle difficult situations and maintain a positive attitude, as this will be crucial in delivering strong customer support.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to troubleshoot a technical issue or guide a technician through diagnostics. Practising these types of questions can help you feel more confident during the interview.
