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- Tasks: Manage and optimise the Dynamics 365 environment while supporting users and ensuring data integrity.
- Company: Join a rapidly growing tech company with a strong focus on Microsoft technologies.
- Benefits: Enjoy hybrid working, access to training, and opportunities for personal growth.
- Why this job: Be part of a dynamic team driving business transformation with cutting-edge technology.
- Qualifications: Experience in Dynamics 365 administration and strong communication skills are essential.
- Other info: Located in central Birmingham, with flexible work-from-home options.
The predicted salary is between 28800 - 42000 £ per year.
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Dynamics 365 Administrator – the opportunity
Our client is a :300 head technology company that\’s undergone significant growth. As part of a wide-ranging Business Transformation programme and to prime the business for further expansion, they\’ve implemented Dynamics 365. They are now looking for a talented D365 ad minstrator who can help them get the best out of the wide and evolving capabilities of the system.
This is an internally-facing role and combines Subject Matter Expert level technical experience of the Dynamics CRM modules with good stakeholder engagement. The D365 Administrator will work as part of the Business Systems Transformation team, liaising closely with the business to understand and consult on its requirements before delivering these, working with internal BI and Development teams as needed.
The role has tons of scope. Though this is an internal role, the company has a division that\’s a highly rated and accredited Microsoft Solutions Partner, so there\’s a large appetite for making the most of the very latest Microsoft technologies internally. You\’ll also have access to the latest training and accreditations.
What we\’re looking for is someone who has a good balance between deep technical expertise and strong communication skills and who is motivated to exercise these fully in a business that has big ambitions.
The role is based at the company\’s head office in central Birmingham. It\’s a hybrid role, with two days per week working from home (ideally Mondays and Fridays but that can be flexible).
Dynamics 365 Administrator – Duties
- Day-to-day management of the Dynamics 365 environment (inc. users, security etc)
- Configuration & customisation: entities, forms, workflows, reports etc
- Monitoring of systems performance and troubleshooting
- Overseeing data integrity and quality within the system
- End-user support, troubleshooting, training
- Implement system updates and new releases
- Integrate D365 with other systems and applications, liaising with other departments
- Creating & maintaining comprehensive documentation
- Ensuring compliance of the system with standards, policies and regulations
- Stay up to date with latest features and best practices.
Dynamics 365 Administrator – Requirements
- Proven experience of administering and developing Dynamics 365 CRM Modules: i.e. Sales, Customer Service, Project Operations
- Strong D365 administration experience including user management, security
- Strong business acumen and excellent stakeholder management skills
- Highly motivated for learning and self-improvement
- Knowledge of Power Platform tools
- Experience of data management inclduing imports, exports and data audits
- Relevant Microsoft accreditions: ideally MB230, MB280, MB910
- Experience of Sales & Services CoPilot would be beneficial
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Technology, Information and Internet
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Dynamics 365 Administrator employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 Administrator
✨Tip Number 1
Familiarise yourself with the latest features of Dynamics 365. Since the role involves staying up to date with the system's capabilities, demonstrating your knowledge of recent updates during interviews can set you apart from other candidates.
✨Tip Number 2
Network with current Dynamics 365 users or professionals in the field. Engaging with others who have experience in similar roles can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Prepare to discuss your stakeholder management skills. Since the role requires strong communication and engagement with various departments, be ready to share examples of how you've successfully collaborated with stakeholders in past positions.
✨Tip Number 4
Highlight your motivation for continuous learning. The company values self-improvement and training, so expressing your eagerness to pursue further Microsoft accreditations or related courses can demonstrate your commitment to growth in this role.
We think you need these skills to ace Dynamics 365 Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Dynamics 365, particularly in administration and development. Include specific examples of how you've managed users, security, and system performance.
Craft a Strong Cover Letter: In your cover letter, emphasise your technical expertise and communication skills. Mention your motivation for learning and self-improvement, as well as your familiarity with Power Platform tools.
Showcase Relevant Experience: Detail your previous roles that involved Dynamics 365 CRM modules, especially Sales and Customer Service. Highlight any relevant Microsoft accreditations you hold, such as MB230 or MB280.
Prepare for Potential Questions: Think about how you would respond to questions regarding stakeholder management and troubleshooting within Dynamics 365. Be ready to discuss your approach to ensuring data integrity and compliance.
How to prepare for a job interview at TieTalent
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Dynamics 365 CRM modules in detail. Highlight specific projects where you've managed user security, configuration, and customisation, as well as any troubleshooting you've done.
✨Demonstrate Stakeholder Engagement Skills
Since the role involves liaising with various departments, be ready to share examples of how you've effectively communicated with stakeholders in the past. Discuss how you gathered requirements and delivered solutions that met their needs.
✨Stay Updated on Microsoft Technologies
Familiarise yourself with the latest features and best practices related to Dynamics 365 and the Power Platform. Mention any recent training or certifications you've completed to show your commitment to continuous learning.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would handle specific scenarios, such as data integrity issues or system performance challenges, to demonstrate your analytical skills.
