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For Companies At a Glance
- Tasks: Manage client accounts, deliver insights, and provide training to ensure success.
- Company: Join Integrated Interest, a leading proptech platform revolutionising digital marketing for property businesses.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be the go-to expert for clients, helping them succeed while building strong relationships.
- Qualifications: Experience in client-facing roles, understanding of digital marketing, and a consultative mindset required.
- Other info: Work from our Chesterfield or Selby offices in a full-time role.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join Integrated Interest as our newest Customer Success Executive. As one of the UK’s fastest-growing proptech platforms, Integrated Interest is transforming how property businesses approach digital marketing, marketing automation, customer engagement, and performance-driven insights. Our technology is purpose-built for the property industry — helping agencies, developers, and marketers drive smarter, more effective campaigns that convert. We’re looking for an experienced Customer Success Executive (CSE) to join our dynamic Customer Success team.
Your mission? Help clients succeed. You’ll manage a portfolio of accounts, delivering actionable insights, hands-on training, digital templates, and best practices to maximise value from Integrated Interest’s technology. From onboarding through to retention and expansion, you’ll be their go-to expert — championing their needs every step of the way.
Success in this role means building strong, trusted relationships with stakeholders, promoting user adoption, improving customer satisfaction, and driving measurable results. If you’re passionate about helping people, love solving problems, and thrive in a fast-paced environment — we want to hear from you.
What You’ll Do
- Own and manage a portfolio of clients, acting as their primary point of contact to build trusted, long-lasting relationships.
- Drive platform adoption and client engagement by offering expert advice, support, and tailored recommendations that align with their goals.
- Deliver proactive success strategies — identifying pain points, offering timely solutions, and helping customers realise measurable business value.
- Provide 1:1 and group training sessions to help clients understand and effectively use the platform’s full range of features, with a focus on driving adoption and marketing impact.
- Design and customise email templates for clients based on their brand and campaign goals, while also training users to confidently build and edit templates independently.
- Lead bi-annual business reviews, sharing performance insights, platform impact, and actionable plans for continued success.
- Connect clients to key resources, including product specialists and integration consultants to maximise value.
- Monitor customer health and engagement data, taking proactive steps to boost retention, satisfaction, and platform usage.
- Advocate for clients internally, sharing feedback with product, support, and development teams to enhance features and functionality.
- Stay ahead of product updates and industry trends to deliver cutting-edge recommendations and keep clients informed.
- Minimise churn through consistent value delivery and engagement strategies that turn users into long-term partners.
- Spot growth opportunities within accounts — uncovering additional needs, upsell potential, and opportunities for deeper integration.
- Collaborate across teams, ensuring client needs are clearly understood and aligned internally through strategic briefings and communication.
What You’ll Bring
- A confident, client-first approach with the ability to manage your own portfolio and collaborate cross-functionally with internal teams.
- Solid understanding of digital marketing and automation platforms and how they drive measurable business outcomes.
- Proven experience in a client-facing role, ideally in SaaS, proptech, or digital solutions — with a passion for relationship-building.
- A consultative mindset — able to listen, understand client goals, and craft strategic, tailored success plans.
- Skilled at managing multiple clients and priorities without compromising quality or responsiveness.
- Technically comfortable — quick to grasp platform features, integrations, and system capabilities.
- An eye for design, with a working knowledge of Canva or similar tools to support clients in building high-quality marketing assets.
- Experience or knowledge of the estate agency industry, including common marketing challenges and customer expectations — beneficial but not essential.
- Goal-oriented and motivated by performance — focused on achieving client success and hitting team KPIs.
- Strong attention to detail in communication, reporting, and project delivery.
- Analytical thinker — able to interpret client data, spot trends, and make recommendations based on insights.
Location & Working Style
This role is based out of our Chesterfield or Selby (outskirts) offices.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
Industries
- Technology, Information and Internet
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Customer Success Executive employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarise yourself with Integrated Interest's platform and its features. Understanding the technology inside out will not only help you during interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Integrated Interest on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience in driving user adoption and improving customer satisfaction will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in digital marketing and proptech. Being knowledgeable about industry developments will allow you to speak confidently about how you can contribute to Integrated Interest's mission of transforming property businesses.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, digital marketing, or SaaS. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping clients succeed and your understanding of the proptech industry. Share specific examples of how you've built strong client relationships and driven user adoption in previous roles.
Showcase Your Skills: Emphasise your consultative mindset and ability to manage multiple clients. Mention any experience with digital marketing tools or platforms, as well as your analytical skills in interpreting data to drive results.
Highlight Relevant Achievements: Include quantifiable achievements in your application, such as improving customer satisfaction scores or increasing platform usage among clients. This will help demonstrate your impact in previous roles and your potential value to Integrated Interest.
How to prepare for a job interview at TieTalent
✨Showcase Your Client-Focused Approach
During the interview, emphasise your ability to build strong relationships with clients. Share specific examples of how you've successfully managed client portfolios and driven engagement in previous roles.
✨Demonstrate Your Digital Marketing Knowledge
Be prepared to discuss your understanding of digital marketing and automation platforms. Highlight any relevant experience you have in these areas, and be ready to explain how they can drive measurable business outcomes for clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and consultative mindset. Prepare scenarios where you've identified client pain points and delivered tailored solutions, showcasing your analytical thinking and strategic planning.
✨Familiarise Yourself with Integrated Interest's Technology
Research Integrated Interest's platform and its features before the interview. Understanding their technology will allow you to speak confidently about how you can help clients maximise value and drive adoption.
