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- Tasks: Lead a dynamic customer service team to exceed customer expectations and drive service improvements.
- Company: Join Mller, a top dairy brand in the UK with a vibrant culture.
- Benefits: Enjoy a competitive salary, bonus, generous holiday, and exclusive discounts.
- Why this job: Make a real impact by enhancing customer experiences in a fast-paced environment.
- Qualifications: Proven team management skills and experience in customer service.
- Other info: Great career growth opportunities in a supportive and innovative workplace.
The predicted salary is between 30000 - 42000 £ per year.
We are recruiting for an experienced Customer Service Team Leader for a fixed term of 12 months, to join our Mller Milk & Ingredients business. The successful candidate will ensure that customer needs are not only met but exceeded, aiming to provide excellent customer service. This role involves guiding the team to achieve set goals and driving service improvements in alignment with our supply network setup.
Main Responsibilities:
- Support the review and development of processes, procedures, and Standard Operating Procedures across the Customer Service Centre.
- Measure team performance through adherence, call observations, and handling of order capture.
- Manage customers, including hyper care customers, through care calls and addressing root causes to improve service.
- Collaborate with the Commercial team to retain and develop the regional customer base.
- Work cross-functionally with various departments (MMID, Production Planning, Commercial) to fulfil customer requirements.
- Proactively manage workload throughout each day, ensuring all tasks are covered and resources are utilised effectively.
- Manage team performance, recruitment, one-on-ones, team training, and development, embedding a high-performance team culture.
Key Requirements:
- Team management skills and experience of leading a team.
- Confident with fast-paced telephone customer service environments with demanding KPIs.
- Experience with SAP, AS400, and COGNOS.
- Good understanding of internal and external supply chains for product supply to retailers within FMCG.
- Problem-solving, logical thinking, planning, and time management skills.
- Proficiency in Excel.
- Ability to manage priorities to meet tight deadlines.
Benefits:
- Up to 5% annual bonus
- 2 x Life Assurance policy
- 25 days holiday plus bank holidays (rising with service)
- Enhanced Maternity & Paternity Family Leave
- Enhanced Bereavement Leave
- Pension Employer Contribution Scheme (matched up to 8%)
- Access to Aviva DigiCare +
- Exclusive access to Mller Rewards, offering a variety of online and in-store discounts
If you have the skills and experience in the above areas and would like to be considered for this role, please apply at www.mullercareers.co.uk
Contact Details: F.A.O. UK Recruitment, Mller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ
Customer Service Team Leader employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Get to know the company! Research Mller UK & Ireland and understand their products and values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Team Leader, you'll need to lead by example. Role-play common customer scenarios with friends or family to build your confidence and refine your problem-solving approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you’re proactive and serious about the opportunity at Mller.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Team Leader role. Highlight your team management skills and experience in fast-paced environments, as these are key for us at Mller.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in customer service. We love seeing logical thinking and planning in action!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website: Remember to submit your application via www.mullercareers.co.uk. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at TieTalent
✨Know the Company Inside Out
Before your interview, make sure you research Mller UK & Ireland thoroughly. Understand their products, values, and recent news. This will not only help you answer questions better but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your team management experience. Prepare specific examples of how you've led teams, improved performance, or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Relevant Tools
Since the role requires experience with SAP, AS400, and COGNOS, brush up on these systems if you're not already familiar. Being able to discuss your proficiency with these tools will give you an edge and show that you're ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and time management skills. Think of scenarios where you've had to manage tight deadlines or handle difficult customer situations. Practising these responses will help you feel more confident during the interview.
